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August 2009 - December 2010

Responsible for managing complete revenue cycle and product support requests for assigned clients.
• Ensure accuracy of the medical billing claims entry, submission and payment posting processes.
• Follow up with Insurances and reduce client’s Accounts Receivable (AR) to a minimum.
• Execute on the defined monthly revenue goal for the assigned clients and meet targets.

Team Leader Operations | MTBC (NASDAQ:MTBC),

January 2011 - October 2011

Responsible for revenue cycle management for product support for 20 large clients Leading a team of 15 account managers to ensure all charge entry, claims submission and payment posting activities are managed for the clients.
• Communication with all 20 clients through SSCM ( Secure Support Centre messages)

Assistant Manager Operations | MTBC (NASDAQ:MTBC)

November 2011 - December 2012

Assisted shift supervisor to manage all the operational activities of the shift (around 75 employees).
• Worked as acting supervisor in the absence of Shift Supervisor.

Manager Operations | MTBC (NASDAQ:MTBC),

January 2013 - April 2014

Managed 56 employees with all aspects of Medical Billing management including charges entry, claim submission, payment posting, AR follow up
Preparation & monitoring of monthly budgets & targets and allocation of responsibilities. Worked on audit report of claim entries and payment posting on weekly basis.
On the Job training for billing staff on different updates in the Medical Billing industry and software changes
Communication with clients through e-mails and Support center messages.
Ensuring maximum customer satisfaction by providing them Monthly Charges and Payments Analysis reports

Manager Special Project & Lead MO | MTBC (NASDAQ:MTBC),

May 2014 - January 2015

Worked with leadership team at company headquarters in Somerset, NJ on due diligence for 3 new medical billing related acquisitions.
Organized training and knowledge sharing sessions for Pakistan offices from New York to transfer working knowledge of the newly acquired companies.
Created and executed on a plan for transitioning acquired clients from legacy platforms to MTBC’s flagship revenue cycle and health record management products.

Senior Manager Operations | MTBC (NASDAQ:MTBC)

February 2015 - August 2018

• Lead Revenue Cycle Management (RCM) operations from the Bagh, AJK, managing 400 clients with over $12M in collections and $1M in revenue.
• Function as key stakeholder for product enhancement and support requests from clients ensuring delivery according to end user expectations.
• Perform routine business analysis for RCM clients keeping them on-track for achieving monthly total collection, revenue and overall practice management targets.
• Define, create and provide training on operating procedures and policies to 400 existing employees and designed the on-boarding manual for new hires.
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Team Leader Operations | MTBC (NASDAQ:MTBC), January 2011 - October 2011 Responsible for revenue cycle management for product support for 20 large clients Leading a team of 15 account managers to ensure all charge entry, claims submission and payment posting activities are managed for the clients. • Communication with all 20 clients through SSCM ( Secure Support Centre messages) Assistant Manager Operations | MTBC (NASDAQ:MTBC) November 2011 - December 2012 Assisted shift supervisor to manage all the operational activities of the shift (around 75 employees). • Worked as acting supervisor in the absence of Shift Supervisor. Manager Operations | MTBC (NASDAQ:MTBC), January 2013 - April 2014 Managed 56 employees with all aspects of Medical Billing management including charges entry, claim submission, payment posting, AR follow up Preparation & monitoring of monthly budgets & targets and allocation of responsibilities. Worked on audit report of claim entries and payment posting on weekly basis. On the Job training for billing staff on different updates in the Medical Billing industry and software changes Communication with clients through e-mails and Support center messages. Ensuring maximum customer satisfaction by providing them Monthly Charges and Payments Analysis reports Manager Special Project & Lead MO | MTBC (NASDAQ:MTBC), May 2014 - January 2015 Worked with leadership team at company headquarters in Somerset, NJ on due diligence for 3 new medical billing related acquisitions. Organized training and knowledge sharing sessions for Pakistan offices from New York to transfer working knowledge of the newly acquired companies. Created and executed on a plan for transitioning acquired clients from legacy platforms to MTBC’s flagship revenue cycle and health record management products. 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