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Environment: Siebel 8.1, Oracle 11g, Savion, Kenan Job Description: - Leading a consulting team (7 persons) - Working as Solution Architect on that implementation project. - Reviewing functional gaps with Business Analysts - Estimates and task distribuition - Design Siebel 8.1 Order Management solution (Signals, Pricing, Row Set Transformation toolkit, etc). - Configuring EAI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.

Roche / Level 4 (Biotechnology) // - desde 9/2011//
- Working as Product Owner for a LATAM migration project from Siebel 7.5 to SalesForce.Com solution. - Gathering requirements with Latin America Core Team. - Write functional documents to Development team located in Warsaw, Poland. - Working with Global Product Owner to define a Global Solution for Roche CRM.

Serasa Experian / Level 4 (Financial Services) // - desde 7/2011//
Environment: Siebel eCommunication 8.1, Siebel UCM 8.2, EBS Oracle, AIA Description - Gathering information and modelling in Siebel UCM as Deloitte Consultant. - Defining MDM solution using Siebel UCM 8.2 and Product Catalog from Siebel eCommunication 8.1

Oracle / Level 4 (Information Technology and Services) // - desde 2/2011//
Position: Siebel Business Analyst Trainer Description: Working as an Oracle official trainer for the Siebel 8.1: Business Automation course.

Sanofi-Aventis / Level 4 (Pharmaceuticals) // - desde 2/2011//
Position: Siebel Business Analyst Environment: Siebel 8.0, Oracle 10g, SAP Description: Gathering information and modeling the new Sales Methodology of Sanofi-Aventis Brazil and modeling it in Siebel 8.0 (ePharma vertical) Responsabilities: - Business Analyst: writing functional documents - Technical Architect: design technical solution architecture for this project.

Oracle / Level 4 (Information Technology and Services) // - desde 1/2011//
Position: Siebel Business Analyst Trainer Description: Working as Oracle official trainer for the Siebel 8.1: Business Analyst course.

Roche / Level 4 (Biotechnology) // - desde 1/2011//
Position: Siebel Technical Leader Environment: Siebel 7.8, SQL Server Description: Customizing CRM Application (Siebel 7.8) for Pharma Industry using ePharma vertical. Responsibilities: Technical Leader – Delegating activities/incidents to another Siebel Consultants and controlling Customer SLA for solution of theses incidents.

Indra (Information Technology and Services) // - desde 9/2010//
Project: Siebel 8.0 – Corporate and Retail CRM Project for ETB Telecom (Bogota) Position: Senior Siebel Consultant Environment: Siebel 8.0, TIBCO, UCM Description: Customizing CRM Application (Siebel 8.1) for Corporate and Retail Customers project. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Configuring Siebel Products Catalog. - Resolution of bugs found in System Test (Configuration, Integration)

Indra (Information Technology and Services) // - desde 3/2010//
Project: Corporate CRM Project for Vivo Telecom Environment: Siebel 8.1, SOA Description: Customizing CRM Application (Siebel 8.1) for Corporate Customers project. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Configuring Siebel Products Catalog. - Technical Leader

Value Team (Information Technology and Services) // - desde 8/2009//
Project: Requirement analysis on TIM Telecom - Working as Business Analyst getting requirements with customer, and planning implementation. - Siebel 8.1.1 Development

Accenture / WinIT (Management Consulting) // - desde 6/2009//
Project: New Portfolio Manager Project for Oi Telecom - Siebel 8.1 Environment: Siebel 8.1, BI Publisher, XML, SOA Description: In this project Siebel is used as Product Portfolio catalog, with some customizing to match the user requirement. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Integrating Siebel with other systems with WebService.

GVT / WinIT (Telecommunications) // - desde 1/2009//
Project: Maintenance Environment: Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB, SVN, BEA Workshop, Bamboo Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal). Responsibilities: - Configuring Siebel Products Catalog and Business Rules using eScript. - Integrating Siebel with other systems using Java, Webservices and some times PL/SQL. - Administrating Siebel Server in test environment and supporting the production environment team.

Accenture / WinIT (Management Consulting) // - desde 8/2008//
Position: Siebel Consultant Environment: Siebel 6.3, Siebel 7.8, Siebel Marketing, Siebel EIM, Siebel EAI, Java, Oracle (PL/SQL), XML, SOA Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, Arbor). Responsibilities: - Configuring Siebel Products and Business Rules using vbScript and eScript. - Integrating Siebel with other systems (Vitria, BEA SOA) using EAI and EIM. - Configuring Siebel Workflows on Siebel 6.3 and Siebel 7.8, and Validation Rules on Siebel 7.8 - Configuring Campaigns and Offers on Siebel Marketing (Siebel 7.8)

GVT (Telecommunications) // - desde 8/2007//
Position: Siebel Analyst Environment: Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal). Responsibilities: - Configuring Siebel Products Catalog and Business Rules using eScript. - Integrating Siebel with other systems using Java, Webservices and some times PL/SQL. - Administrating Siebel Server in test environment and supporting the production environment team.

Siemens (Industrial Automation) // - desde 12/2005//
Project: PGMU Project at Telemar Customer Environment: Voip Switches, Java, J2SE, VBA, SUSE Linux Description: Following the Brazilian National Telecommunications Agency (ANATEL), the customer Telemar needed to extend it telecommunication network. So Siemens provide a VOIP network via satellite solution. Responsibilities: - Work in team that developed tools to configure and support the VOIP Switches and Gateways. Using Java, SNMP protocol, and knowledge about voip protocols (MEGACO, MGCP, SIP). These services was running on a SUSE Linux Server. - Developing reports using Excel VBA for technician can follow the switches configuring process.

Siemens (Industrial Automation) // - desde 6/2005//
Project: Hipath 1100 / Euroset Line Development Environment: PABX Hardware, C (embedded), Java, Clearcase Description: Siemens Brazil is one of Siemens Telecommunication Development Center around the world. In Brazil is developed the small PABX using TDMA technologies and VOIP, Windows Applications to support these machines, and also IVR applications, using CTI technologies. Theses PABXs and applications is sold in Europe, Asian, Africa and Mid East Responsibilities: - System Tester for PABX software, that is developed in C (embedded) - Debugs PABX software (C - embedded). to found bugs that was reported from customers, using specific software that emulates the PABX. - Building Test Tools in Java Language (using Eclipse as IDE). - Supporting the internal customers (Supports Centers) around the world, testing and debugging external customer’s problems. This support was made by phone and sometimes I went to these customers to solve the problem.

Siemens (Industrial Automation) // - desde 12/2002//
Project: Outsourcing on HSBC Environment: PABX Hardware, TDM Signaling, Informix, SCO Unix, CTI Technologies Description: HSBC was the biggest Siemens’ customer on PABX area. Siemens was responsible for the HSBC Telecommunication Network and also the entire Call Center telecommunication structure. The HSBC Call Center had more than 20 cities interconnected by PABX, using CTI technology to integrated voice and data (customer information from CRM application) to attendant. Responsibilities: - Supporting the HSBC voice network, operating more than 20 PABXs remotely. - Implementing, Configuring and Supporting HSBC Call Center, integrating the PABXs with other application via CTI (Attendant Screens, Recorders) - Supporting the statistics reports that was served by a SCO Unix Server with Informix database, and was generated by Crystal Reports application.","rawText":"GVT / Level 4 (Computer Software) //// Environment: Siebel 8.1, Oracle 11g, Savion, Kenan Job Description: - Leading a consulting team (7 persons) - Working as Solution Architect on that implementation project. - Reviewing functional gaps with Business Analysts - Estimates and task distribuition - Design Siebel 8.1 Order Management solution (Signals, Pricing, Row Set Transformation toolkit, etc). - Configuring EAI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. Roche / Level 4 (Biotechnology) // - desde 9/2011// - Working as Product Owner for a LATAM migration project from Siebel 7.5 to SalesForce.Com solution. - Gathering requirements with Latin America Core Team. - Write functional documents to Development team located in Warsaw, Poland. - Working with Global Product Owner to define a Global Solution for Roche CRM. Serasa Experian / Level 4 (Financial Services) // - desde 7/2011// Environment: Siebel eCommunication 8.1, Siebel UCM 8.2, EBS Oracle, AIA Description - Gathering information and modelling in Siebel UCM as Deloitte Consultant. - Defining MDM solution using Siebel UCM 8.2 and Product Catalog from Siebel eCommunication 8.1 Oracle / Level 4 (Information Technology and Services) // - desde 2/2011// Position: Siebel Business Analyst Trainer Description: Working as an Oracle official trainer for the Siebel 8.1: Business Automation course. Sanofi-Aventis / Level 4 (Pharmaceuticals) // - desde 2/2011// Position: Siebel Business Analyst Environment: Siebel 8.0, Oracle 10g, SAP Description: Gathering information and modeling the new Sales Methodology of Sanofi-Aventis Brazil and modeling it in Siebel 8.0 (ePharma vertical) Responsabilities: - Business Analyst: writing functional documents - Technical Architect: design technical solution architecture for this project. Oracle / Level 4 (Information Technology and Services) // - desde 1/2011// Position: Siebel Business Analyst Trainer Description: Working as Oracle official trainer for the Siebel 8.1: Business Analyst course. Roche / Level 4 (Biotechnology) // - desde 1/2011// Position: Siebel Technical Leader Environment: Siebel 7.8, SQL Server Description: Customizing CRM Application (Siebel 7.8) for Pharma Industry using ePharma vertical. Responsibilities: Technical Leader – Delegating activities/incidents to another Siebel Consultants and controlling Customer SLA for solution of theses incidents. Indra (Information Technology and Services) // - desde 9/2010// Project: Siebel 8.0 – Corporate and Retail CRM Project for ETB Telecom (Bogota) Position: Senior Siebel Consultant Environment: Siebel 8.0, TIBCO, UCM Description: Customizing CRM Application (Siebel 8.1) for Corporate and Retail Customers project. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Configuring Siebel Products Catalog. - Resolution of bugs found in System Test (Configuration, Integration) Indra (Information Technology and Services) // - desde 3/2010// Project: Corporate CRM Project for Vivo Telecom Environment: Siebel 8.1, SOA Description: Customizing CRM Application (Siebel 8.1) for Corporate Customers project. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Configuring Siebel Products Catalog. - Technical Leader Value Team (Information Technology and Services) // - desde 8/2009// Project: Requirement analysis on TIM Telecom - Working as Business Analyst getting requirements with customer, and planning implementation. - Siebel 8.1.1 Development Accenture / WinIT (Management Consulting) // - desde 6/2009// Project: New Portfolio Manager Project for Oi Telecom - Siebel 8.1 Environment: Siebel 8.1, BI Publisher, XML, SOA Description: In this project Siebel is used as Product Portfolio catalog, with some customizing to match the user requirement. Responsibilities: - Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps. - Integrating Siebel with other systems with WebService. GVT / WinIT (Telecommunications) // - desde 1/2009// Project: Maintenance Environment: Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB, SVN, BEA Workshop, Bamboo Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal). Responsibilities: - Configuring Siebel Products Catalog and Business Rules using eScript. - Integrating Siebel with other systems using Java, Webservices and some times PL/SQL. - Administrating Siebel Server in test environment and supporting the production environment team. Accenture / WinIT (Management Consulting) // - desde 8/2008// Position: Siebel Consultant Environment: Siebel 6.3, Siebel 7.8, Siebel Marketing, Siebel EIM, Siebel EAI, Java, Oracle (PL/SQL), XML, SOA Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, Arbor). Responsibilities: - Configuring Siebel Products and Business Rules using vbScript and eScript. - Integrating Siebel with other systems (Vitria, BEA SOA) using EAI and EIM. - Configuring Siebel Workflows on Siebel 6.3 and Siebel 7.8, and Validation Rules on Siebel 7.8 - Configuring Campaigns and Offers on Siebel Marketing (Siebel 7.8) GVT (Telecommunications) // - desde 8/2007// Position: Siebel Analyst Environment: Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB Description: Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal). Responsibilities: - Configuring Siebel Products Catalog and Business Rules using eScript. - Integrating Siebel with other systems using Java, Webservices and some times PL/SQL. - Administrating Siebel Server in test environment and supporting the production environment team. Siemens (Industrial Automation) // - desde 12/2005// Project: PGMU Project at Telemar Customer Environment: Voip Switches, Java, J2SE, VBA, SUSE Linux Description: Following the Brazilian National Telecommunications Agency (ANATEL), the customer Telemar needed to extend it telecommunication network. So Siemens provide a VOIP network via satellite solution. Responsibilities: - Work in team that developed tools to configure and support the VOIP Switches and Gateways. Using Java, SNMP protocol, and knowledge about voip protocols (MEGACO, MGCP, SIP). These services was running on a SUSE Linux Server. - Developing reports using Excel VBA for technician can follow the switches configuring process. Siemens (Industrial Automation) // - desde 6/2005// Project: Hipath 1100 / Euroset Line Development Environment: PABX Hardware, C (embedded), Java, Clearcase Description: Siemens Brazil is one of Siemens Telecommunication Development Center around the world. In Brazil is developed the small PABX using TDMA technologies and VOIP, Windows Applications to support these machines, and also IVR applications, using CTI technologies. Theses PABXs and applications is sold in Europe, Asian, Africa and Mid East Responsibilities: - System Tester for PABX software, that is developed in C (embedded) - Debugs PABX software (C - embedded). to found bugs that was reported from customers, using specific software that emulates the PABX. - Building Test Tools in Java Language (using Eclipse as IDE). - Supporting the internal customers (Supports Centers) around the world, testing and debugging external customer’s problems. This support was made by phone and sometimes I went to these customers to solve the problem. Siemens (Industrial Automation) // - desde 12/2002// Project: Outsourcing on HSBC Environment: PABX Hardware, TDM Signaling, Informix, SCO Unix, CTI Technologies Description: HSBC was the biggest Siemens’ customer on PABX area. Siemens was responsible for the HSBC Telecommunication Network and also the entire Call Center telecommunication structure. The HSBC Call Center had more than 20 cities interconnected by PABX, using CTI technology to integrated voice and data (customer information from CRM application) to attendant. 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