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Atención particular en consultorio psicoterapéutico
Docente (revisar sección correspondiente)

Consejo Municipal Contra las Adicciones (colaboradora independiente)
Diciembre 2012 – Marzo 2013
Capacitación e investigación

1.    Diseño e impartición de capacitación y actualización al equipo de psicólogos
2.    Visita e intervención comunitaria (comunidades vulnerables San Juan del Río)
3.    Procesamiento de indicadores de desempeño y estadística de atención del equipo del Consejo.

MABE                        Abril 2007 – Diciembre 2012
Coordinadora centro de desarrollo ejecutivos

1.    Capacitación competencias soft para ejecutivos MABE.
2.    Coordinación de eventos y cursos.
3.    Evaluación de la capacitación y contenidos de consultores.
4.    Seguimiento a capacitación presencial y a distancia.
5.    Proyecto de Cultura Organizacional

COCA-COLA FEMSA            Diciembre 2000 a febrero de 2006
Jefe de Capacitación México

1.    Planeación, diseño e impartición de cursos de capacitación.
2.    Coordinación de capacitación:
•    Negociación con proveedores de capacitación y servicios.
•    Supervisión de personal de capacitación para logística total de cursos (a nivel México, aproximadamente 8 personas)
3.    Generación de información mensual, anual de indicadores de seguimiento (Sistema SAP)
4.    Realización y coordinación del diagnóstico de necesidades de capacitación con impacto en indicadores del negocio.
5.    Implantación y coordinación de diversos proyectos de capacitación institucionales en México.
6.    Instructora de diversos programas institucionales en México y Colombia (Trabajo en equipo, coaching a mandos medios, formación de facilitadores, etc.)
7.    Manejo y explotación de información en sistema SAP.
8.    Elaboración de materiales didácticos con metodología Information Mapping
9.    Seguimiento a diversos proyectos específicos de capacitación masiva y homologación de SAP con Argentina.
10.    Diagnósticos organizacionales y diseño de planes de acción.
11.    Formación de tablas de reemplazo para mandos medios y puestos gerenciales.

COCA-COLA FEMSA            Agosto 99 a Diciembre 2000
Coordinadora de Desarrollo de Recursos Humanos

1.    Planeación y diseño de cursos de capacitación.
2.    Coordinación de la capacitación.
3.    Negociación con proveedores.
4.    Logística total de cursos.
5.    Elaboración de reportes mensual, anual e indicadores.
6.    Realización y coordinación del diagnóstico de necesidades de capacitación. (Valle de México, Sureste y Corporativo)
7.    Concentración de información y consolidado de la misma de los avances en capacitación en forma anual para Valle de México y Sureste.
8.    Implementación y coordinación de diversos proyectos de capacitación institucionales en Valle de México y Sureste (Adoctrinamiento, TPM, etc.)
9.    Instructora de diversos programas institucionales.
10.    Manejo de información en sistema SAP
Biper COMM, S.A. de C.V.    Abril 97 a Enero 99

Instructor de Capacitación
1.    Planeación y diseño de cursos de capacitación basándose en las necesidades del personal, tales como: Calidad en el Servicio a clientes, formación de instructores y trabajo en equipo.
2.    Impartición de diversos cursos a puestos administrativos y operativos: Inducción a la Compañía, ortografía y Contactel (enfocado a personal que cambiaba de área).
3.    Evaluación del personal operativo a través de un programa de Reforzamiento.
4.    Elaboración de material didáctico: manuales, presentaciones y apoyos visuales, entre otros.
5.    Desarrollo de actividades administrativas de la Gerencia de Capacitación: control y seguimiento de pendientes, seguimiento a cursos de capacitación, diseño de formatos para eficientar la operación del área, organización y manejo administrativo.
6.    Apoyo al área de Reclutamiento y Selección de personal en cuanto a aplicación e interpretación de pruebas psicométricas y entrevista a candidatos.

Asistente de Supervisión de Operaciones
1.    Supervisión del personal de línea, control de asistencia y puntualidad del personal de operaciones.
2.    Monitoreo y elaboración de estadísticas y reportes periódicos (diarios y mensuales) referentes a la productividad y tráfico de llamadas del área de operaciones.
3.    Fomentar la Calidad del Servicio a clientes entre el personal de línea.
4.    Apoyo en actividades administrativas.

EXPERIENCIA DOCENTE (Agosto 2006 – actual)
Docente a nivel posgrado en Instituto Humanista de Psicoterapia Gestalt sede Querétaro y San Luis Potosí
    Desarrollo de habilidades didácticas e introducción a la teoría de grupo
    Psicología Humanista
    Teoría Gestalt I, II, III y IV
    Educación centrada en la persona
    Seminarios de investigaciónn
Docente en licenciatura de psicología en Universidad Mesoamericana
    Teoría y técnica de entrevista
    Desarrollo de Recursos Humanos
    Psicodinámica de grupos
    Psicología del Trabajo
Docente en licenciatura de psicología en Universidad Londres
    Teoría y técnica de entrevista
Docente en licenciatura administración en Universidad de Londres
    Técnicas de negociación

CURSOS
Selección eficaz por competencias, Centro de Desarrollo del Sistema Coca-Cola 2001
Curso de Grafología, Grafología.com 2001.
Taller de formación de Instructores, Consultoría Integral, S.C. 2000","rawText":"Tallerista independiente para el desarrollo humano, educativo y organizacional Atención particular en consultorio psicoterapéutico Docente (revisar sección correspondiente) Consejo Municipal Contra las Adicciones (colaboradora independiente) Diciembre 2012 – Marzo 2013 Capacitación e investigación 1. Diseño e impartición de capacitación y actualización al equipo de psicólogos 2. Visita e intervención comunitaria (comunidades vulnerables San Juan del Río) 3. Procesamiento de indicadores de desempeño y estadística de atención del equipo del Consejo. MABE Abril 2007 – Diciembre 2012 Coordinadora centro de desarrollo ejecutivos 1. Capacitación competencias soft para ejecutivos MABE. 2. Coordinación de eventos y cursos. 3. Evaluación de la capacitación y contenidos de consultores. 4. Seguimiento a capacitación presencial y a distancia. 5. Proyecto de Cultura Organizacional COCA-COLA FEMSA Diciembre 2000 a febrero de 2006 Jefe de Capacitación México 1. Planeación, diseño e impartición de cursos de capacitación. 2. Coordinación de capacitación: • Negociación con proveedores de capacitación y servicios. • Supervisión de personal de capacitación para logística total de cursos (a nivel México, aproximadamente 8 personas) 3. Generación de información mensual, anual de indicadores de seguimiento (Sistema SAP) 4. Realización y coordinación del diagnóstico de necesidades de capacitación con impacto en indicadores del negocio. 5. Implantación y coordinación de diversos proyectos de capacitación institucionales en México. 6. Instructora de diversos programas institucionales en México y Colombia (Trabajo en equipo, coaching a mandos medios, formación de facilitadores, etc.) 7. Manejo y explotación de información en sistema SAP. 8. Elaboración de materiales didácticos con metodología Information Mapping 9. Seguimiento a diversos proyectos específicos de capacitación masiva y homologación de SAP con Argentina. 10. Diagnósticos organizacionales y diseño de planes de acción. 11. Formación de tablas de reemplazo para mandos medios y puestos gerenciales. COCA-COLA FEMSA Agosto 99 a Diciembre 2000 Coordinadora de Desarrollo de Recursos Humanos 1. Planeación y diseño de cursos de capacitación. 2. Coordinación de la capacitación. 3. Negociación con proveedores. 4. Logística total de cursos. 5. Elaboración de reportes mensual, anual e indicadores. 6. Realización y coordinación del diagnóstico de necesidades de capacitación. (Valle de México, Sureste y Corporativo) 7. Concentración de información y consolidado de la misma de los avances en capacitación en forma anual para Valle de México y Sureste. 8. Implementación y coordinación de diversos proyectos de capacitación institucionales en Valle de México y Sureste (Adoctrinamiento, TPM, etc.) 9. Instructora de diversos programas institucionales. 10. Manejo de información en sistema SAP Biper COMM, S.A. de C.V. Abril 97 a Enero 99 Instructor de Capacitación 1. Planeación y diseño de cursos de capacitación basándose en las necesidades del personal, tales como: Calidad en el Servicio a clientes, formación de instructores y trabajo en equipo. 2. Impartición de diversos cursos a puestos administrativos y operativos: Inducción a la Compañía, ortografía y Contactel (enfocado a personal que cambiaba de área). 3. Evaluación del personal operativo a través de un programa de Reforzamiento. 4. Elaboración de material didáctico: manuales, presentaciones y apoyos visuales, entre otros. 5. Desarrollo de actividades administrativas de la Gerencia de Capacitación: control y seguimiento de pendientes, seguimiento a cursos de capacitación, diseño de formatos para eficientar la operación del área, organización y manejo administrativo. 6. 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