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Guest Service Representative | Golden Tulip Hotel

August 2018 - Present

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Funciones principales: -Análisis y estructuración de operaciones de financiación con enfoque en maximizar la rentabilidad de cada negocio mediante evaluación de plazo, TIN, seguros y condiciones financieras aplicables. Gestión integral del expediente de financiación desde la recepción y validación documental hasta la aprobación y desembolso del crédito. -Ingreso y seguimiento de solicitudes de estudio crediticio ante distintas entidades financieras. 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Estrategia de Negocios: estructuración de buyer personas, definición de mensajes clave para públicos de alto perfil, análisis de KPIs comerciales y de marketing, y colaboración directa con la dirección en proyectos de expansión internacional. Eventos y Programas: coordinación de eventos premium, diplomados, actividades de networking y programas de soft landing para empresarios internacionales. Asistente Virtual en ChexLogistics (enero de 2022 - septiembre de 2023): Gestión de Contactos: Uso y manejo eficiente de CRM para actualizar y mantener organizada la información de clientes, prospectos y proveedores. Organización y Gestión de Proyectos: Uso experto de Notion para planificar y coordinar tareas. Control y Gestión del Tiempo: Implementación de Toggl para optimizar las horas trabajadas. Análisis y Estrategia Comercial: Evaluación de tendencias del mercado para informar las estrategias. Relaciones con Clientes y Proveedores: Establecimiento y consolidación de vínculos con clientes y leads, acompañado de una gestión efectiva de comunicaciones y respuestas a través de diversos canales, incluyendo redes sociales. Iniciativas Digitales y Marketing: Liderazgo en campañas estratégicas de marketing digital. Diseño y Ejecución de Planes de Negocio: Participación activa desde la concepción de una idea de negocio hasta su implementación. Apoyo en la evaluación, diseño del plan de negocio, análisis financiero y puesta en marcha, garantizando una visión estratégica y detallada en cada etapa del proceso. Manejo de Presupuestos: Ayuda en la elaboración y seguimiento de presupuestos. Asistente Comercial en Zumwork (junio de 2014 - diciembre de 2021): Optimizar procesos y estrategias comerciales. Fidelizar clientes clave y mantener relaciones duraderas. Coordinar con socios y clientes para una comunicación efectiva. Analizar el mercado para identificar oportunidades y riesgos. 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