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Washmen Delivery Services - Dubai November 2016 to Present
United Arab Emirates
• Prepare Daily, weekly and monthly report on how the customer service agents are
performing, drivers and business in general.
• Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
• Coached new telephone agents on their service techniques and provided scoring through the company's quality assurance program.
• Resolved customer service issues using company processes and policies and provided
updates to customers.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Strong leader of customer support staff.

Customer Service Representative
Concentrix Services Inc
January 2016 to September 2016
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details of Mortgage.
• Directed calls to appropriate individuals and departments.
• Explain how rate changes, re-payments and direct debit works

Customer Service Representative
Convergys Up2- Quezon City December 2014 to January 2016
Philippines
• Provide transaction and billing information.
• Process and assess medical claims in accordance to the policy.
• Helping Health professionals in giving insurance coverage and scope.
• Explain ICD 9 and ICD 10 codes and Claim errors.
• Award/Achievements: Awarded as "Best Customer Service Agent" for 3 months.

Customer Service Representative
Afni- Quezon City
February 2014 to December 2014
Philippines
• Handling calls daily, with duties including presenting relevant product information, customer care, billing, collections and complaint resolution.
• Negotiate effectively and obtain best results for both the customer and the Business. • Assists customers and arranges payment terms in accordance with established guidelines.
• Identify potential customer opportunity to deepen customer relationships

Rigger
July 2012 to July 2013
MEDCO - Ras Al Khaimah, United Arab Emirates
• Assessed engineering documentation to determine order of loading operations. • Loaded and unloaded building materials used for construction.
• Provide hand signal to crane operator to safely ship all cargo items.
• Ensure that gate pass and clearance are obtaining to perform the task.

Customer Service Representative
Teletech- Quezon City September 2010 to May 2012
Philippines
• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details.
• Provided an elevated customer experience to generate a loyal clientèle.
• Built long-term customer relationships and advised customers on purchases and promotions.","rawText":"Customer Service Team Leader Washmen Delivery Services - Dubai November 2016 to Present United Arab Emirates • Prepare Daily, weekly and monthly report on how the customer service agents are performing, drivers and business in general. • Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed. • Coached new telephone agents on their service techniques and provided scoring through the company's quality assurance program. • Resolved customer service issues using company processes and policies and provided updates to customers. • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations. • Investigated and resolved customer inquiries and complaints in an empathetic manner. • Strong leader of customer support staff. Customer Service Representative Concentrix Services Inc January 2016 to September 2016 Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. • Described product to customers and accurately explained details of Mortgage. • Directed calls to appropriate individuals and departments. • Explain how rate changes, re-payments and direct debit works Customer Service Representative Convergys Up2- Quezon City December 2014 to January 2016 Philippines • Provide transaction and billing information. • Process and assess medical claims in accordance to the policy. • Helping Health professionals in giving insurance coverage and scope. • Explain ICD 9 and ICD 10 codes and Claim errors. • Award/Achievements: Awarded as "Best Customer Service Agent" for 3 months. Customer Service Representative Afni- Quezon City February 2014 to December 2014 Philippines • Handling calls daily, with duties including presenting relevant product information, customer care, billing, collections and complaint resolution. • Negotiate effectively and obtain best results for both the customer and the Business. • Assists customers and arranges payment terms in accordance with established guidelines. • Identify potential customer opportunity to deepen customer relationships Rigger July 2012 to July 2013 MEDCO - Ras Al Khaimah, United Arab Emirates • Assessed engineering documentation to determine order of loading operations. • Loaded and unloaded building materials used for construction. • Provide hand signal to crane operator to safely ship all cargo items. • Ensure that gate pass and clearance are obtaining to perform the task. Customer Service Representative Teletech- Quezon City September 2010 to May 2012 Philippines • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. • Described product to customers and accurately explained details. • Provided an elevated customer experience to generate a loyal clientèle. • Built long-term customer relationships and advised customers on purchases and promotions.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/162447646b592422102c6d588649e1e2/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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