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Me especializo en estructurar procesos, ordenar la operación diaria y asegurar que cada proyecto avance sin fricción. Trabajo con herramientas como Google Workspace, Slack, Trello, HubSpot, Shopify y WhatsApp Business.

Además, cuento con apoyo de un pequeño equipo capacitado para tareas de data entry y atención al cliente, lo que me permite entregar resultados rápidos, consistentes y de alta calidad.

Si buscas orden, claridad operativa y una profesional que tome responsabilidad sin supervisión constante, estoy lista para apoyarte.","rawText":"Soy Asistente de Operaciones y Administrativa con más de 6 años apoyando empresas de EE. UU., España y LATAM en organización, atención al cliente, manejo de agendas, documentación, seguimiento de tareas y coordinación operativa. Me especializo en estructurar procesos, ordenar la operación diaria y asegurar que cada proyecto avance sin fricción. Trabajo con herramientas como Google Workspace, Slack, Trello, HubSpot, Shopify y WhatsApp Business. Además, cuento con apoyo de un pequeño equipo capacitado para tareas de data entry y atención al cliente, lo que me permite entregar resultados rápidos, consistentes y de alta calidad. Si buscas orden, claridad operativa y una profesional que tome responsabilidad sin supervisión constante, estoy lista para apoyarte.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/16d2fb2ea646e63e8c6738f32954eff9/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Your Virtual Genius – USA (Medio tiempo)
Asistente de Operaciones
Oct 2023 – Nov 2025

-Coordiné calendarios, sesiones y reuniones para coaches y equipo administrativo, mejorando la organización interna y reduciendo solapamientos en un 35%.
-Gestioné enlaces de pago en Depositfix, HubSpot y PayPal, disminuyendo errores en transacciones en un 90%.
-Respondí consultas de clientes por correo y WhatsApp, manteniendo un tiempo de respuesta inferior a 24 horas.
- Organicé y mantuve actualizados más de 1.500 registros en el CRM, asegurando información confiable para ventas y operaciones.
-Preparé reportes, resúmenes y documentación para el equipo, facilitando la toma de decisiones y mejorando la eficiencia interna.
-Aseguré el cumplimiento de procesos operativos y administrativos, garantizando entregas puntuales y comunicación clara entre áreas.
-Herramientas: HubSpot, DepositFix, Google Workspace, Zoom, Slack, PayPal, CRM.

Index Media – España
Virtual Assistant / Atención al Cliente
2022 – 2023

-Gestioné atención al cliente vía WhatsApp, correo y teléfono, respondiendo 100+ solicitudes diarias con un índice de resolución del 95%.
-Realicé data entry y validación de pedidos en Shopify y Droppi, manteniendo una precisión del 98%.
-Hice seguimiento de envíos con transportadoras y proveedores, reduciendo reclamos por retrasos en un 35%.
-Organicé bases de datos, documentación y flujos internos para asegurar entregas oportunas y minimizar errores.
-Apoyé en tareas administrativas y de actualización de productos, mejorando la eficiencia operativa del ecommerce.
-Herramientas: Shopify, Droppi, Trello, Google Drive, WhatsApp Business, Slack.

Asistente de Administración de Propiedades (USA)
Asistente Bilingüe
2022 – 2023

-Supervisé las tareas diarias de mantenimiento, garantizando ejecución eficiente y comunicación clara entre técnicos, gerencia y propietarios.
-Actualicé y di seguimiento al estado de las órdenes de trabajo, manteniendo un flujo operativo continuo.
-Resolví incidencias diarias y coordiné soluciones rápidas para inquilinos y propietarios, manteniendo una tasa de cierre del 90%.
-Elaboré informes semanales con métricas clave para optimizar recursos y detectar áreas de mejora.
-Coordiné reuniones y comunicación interna, fortaleciendo la colaboración entre áreas.
Herramientas: Google Sheets, WhatsApp, Slack, CRM interno.

Freelance – Atención al Cliente y Soporte Administrativo
Asistente Virtual
2016 – 2022

-Gestioné reservas de vuelos y hoteles, agendas, correos y coordinación logística para distintos clientes internacionales.
-Atendí consultas por WhatsApp, correo y teléfono, con enfoque en resolución rápida y servicio cercano.
-Realicé data entry, manejo de bases de datos y creación de reportes operativos.
-Preparé contenido sencillo para redes sociales, respondí comentarios y seguí métricas básicas.
- Brindé soporte en reuniones: toma de notas, seguimiento de tareas y envío de recordatorios.

Herramientas: Google Workspace, WhatsApp Business, Trello, Zoom.

Globo Cambio – Colombia
Gerente de Recursos Humanos
2014 – 2016

- Creé y estructuré el Departamento de Recursos Humanos desde cero, estableciendo procesos y sistemas internos para contratación, inducción y desempeño.
- Dirigí procesos de reclutamiento, selección y capacitación para más de 50 empleados, mejorando tiempos de contratación y adaptación.
- Gestioné nómina, beneficios y bienestar laboral, reduciendo la rotación operativa en un 20%.
- Implementé programas de salud ocupacional y comunicación interna que incrementaron el compromiso del equipo.
- Coordiné entrenamientos, informes a gerencia y comunicación con la casa matriz, asegurando alineación con objetivos corporativos.
Herramientas: Excel, Google Workspace, Documentación interna.","rawText":"Your Virtual Genius – USA (Medio tiempo) Asistente de Operaciones Oct 2023 – Nov 2025 -Coordiné calendarios, sesiones y reuniones para coaches y equipo administrativo, mejorando la organización interna y reduciendo solapamientos en un 35%. -Gestioné enlaces de pago en Depositfix, HubSpot y PayPal, disminuyendo errores en transacciones en un 90%. -Respondí consultas de clientes por correo y WhatsApp, manteniendo un tiempo de respuesta inferior a 24 horas. - Organicé y mantuve actualizados más de 1.500 registros en el CRM, asegurando información confiable para ventas y operaciones. -Preparé reportes, resúmenes y documentación para el equipo, facilitando la toma de decisiones y mejorando la eficiencia interna. -Aseguré el cumplimiento de procesos operativos y administrativos, garantizando entregas puntuales y comunicación clara entre áreas. -Herramientas: HubSpot, DepositFix, Google Workspace, Zoom, Slack, PayPal, CRM. Index Media – España Virtual Assistant / Atención al Cliente 2022 – 2023 -Gestioné atención al cliente vía WhatsApp, correo y teléfono, respondiendo 100+ solicitudes diarias con un índice de resolución del 95%. -Realicé data entry y validación de pedidos en Shopify y Droppi, manteniendo una precisión del 98%. -Hice seguimiento de envíos con transportadoras y proveedores, reduciendo reclamos por retrasos en un 35%. -Organicé bases de datos, documentación y flujos internos para asegurar entregas oportunas y minimizar errores. -Apoyé en tareas administrativas y de actualización de productos, mejorando la eficiencia operativa del ecommerce. -Herramientas: Shopify, Droppi, Trello, Google Drive, WhatsApp Business, Slack. Asistente de Administración de Propiedades (USA) Asistente Bilingüe 2022 – 2023 -Supervisé las tareas diarias de mantenimiento, garantizando ejecución eficiente y comunicación clara entre técnicos, gerencia y propietarios. -Actualicé y di seguimiento al estado de las órdenes de trabajo, manteniendo un flujo operativo continuo. -Resolví incidencias diarias y coordiné soluciones rápidas para inquilinos y propietarios, manteniendo una tasa de cierre del 90%. -Elaboré informes semanales con métricas clave para optimizar recursos y detectar áreas de mejora. -Coordiné reuniones y comunicación interna, fortaleciendo la colaboración entre áreas. Herramientas: Google Sheets, WhatsApp, Slack, CRM interno. Freelance – Atención al Cliente y Soporte Administrativo Asistente Virtual 2016 – 2022 -Gestioné reservas de vuelos y hoteles, agendas, correos y coordinación logística para distintos clientes internacionales. -Atendí consultas por WhatsApp, correo y teléfono, con enfoque en resolución rápida y servicio cercano. -Realicé data entry, manejo de bases de datos y creación de reportes operativos. -Preparé contenido sencillo para redes sociales, respondí comentarios y seguí métricas básicas. - Brindé soporte en reuniones: toma de notas, seguimiento de tareas y envío de recordatorios. Herramientas: Google Workspace, WhatsApp Business, Trello, Zoom. Globo Cambio – Colombia Gerente de Recursos Humanos 2014 – 2016 - Creé y estructuré el Departamento de Recursos Humanos desde cero, estableciendo procesos y sistemas internos para contratación, inducción y desempeño. - Dirigí procesos de reclutamiento, selección y capacitación para más de 50 empleados, mejorando tiempos de contratación y adaptación. - Gestioné nómina, beneficios y bienestar laboral, reduciendo la rotación operativa en un 20%. - Implementé programas de salud ocupacional y comunicación interna que incrementaron el compromiso del equipo. - Coordiné entrenamientos, informes a gerencia y comunicación con la casa matriz, asegurando alineación con objetivos corporativos. Herramientas: Excel, Google Workspace, Documentación interna.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/16d2fb2ea646e63e8c6738f32954eff9/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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