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Convergys - Customer Service Representative
September 2014 – December 2015
Customer Service and Technical Support for a cable company within the USA. Helped customers understand billing, offered upgrades, equipment troubleshooting and technicians visit information. Also, assisted as Quality Agent for a short-term quality project. Listened to calls ensuring call quality. Met deadlines to deliver feedback to agents and report any misconduct to Managers.

Simerco/BPC – Senior QA
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Sykes - Customer Service Representative
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Teleperformance - Customer Service
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