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Soy Marisa, y después de 17 años en administración, descubrí que mi verdadera pasión es hacer que la tecnología avanzada sea accesible para emprendedores y equipos que quieren crecer sin complicarse la vida. Me especializo como asistente virtual con experiencia sólida en comunicación profesional, servicio al cliente y gestión del tiempo, destacándome por la organización eficiente de agendas, coordinación de tareas y la garantía de que nada quede pendiente. Me encanta crear soluciones costo-eficientes usando mi propia infraestructura con n8n y Supabase autoalojados, combinando Google Workspace, calendarios compartidos, gestores de proyectos y CRM para que puedas enfocarte en lo que realmente importa: hacer crecer tu negocio. Mi formación en inteligencia artificial, automatización sin código, Prompt Engineering e IA Agéntica me permite no solo resolver problemas puntuales, sino construir ecosistemas completos que transforman la forma en que trabajas. Aplico principios de UX Writing para redactar textos claros, empáticos y orientados a la acción que mejoran la experiencia en páginas web, apps y sistemas de soporte. Mi forma de trabajar es muy directa y transparente: trabajo con un enfoque ágil y resolutivo, me adelanto a identificar oportunidades de mejora, y siempre entrego más de lo acordado porque creo que la confianza se construye con hechos. 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Noviembre 2007 - Presente (17+ años) | Zaragoza, España Mis 17 años en CERNEY han sido un viaje increíble que refleja perfectamente cómo las empresas pueden evolucionar sin perder su esencia. Empecé siendo esa persona que tenía todo bajo control en la administración tradicional, donde aprendí que los detalles importan y que la confidencialidad no es negociable. Era quien coordinaba a la dirección, organizaba reuniones que realmente funcionaban, y me aseguraba de que nada se cayera entre las grietas. Pero lo emocionante llegó cuando me di cuenta de que podía hacer mucho más que mantener las cosas organizadas: podía transformarlas. Como Responsable de PRL, desarrollé protocolos que redujeron drásticamente los accidentes laborales, y ahí entendí algo clave: los mejores sistemas son los que previenen problemas antes de que aparezcan. Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. Mi arsenal incluye n8n autoalojado, Supabase, Google Workspace, Microsoft 365 y toda una colección de herramientas que uso estratégicamente según lo que realmente necesites. Me encanta aplicar UX Writing porque creo que si algo no se entiende, no sirve. Mi formación en IA y Prompt Engineering me permite crear agentes que realmente resuelven problemas específicos, no chatbots genéricos. Trabajo con Customer Journey Mapping porque necesito entender cómo piensa tu cliente para diseñar algo que realmente funcione. Los resultados que suelo entregar hablan por sí solos: -75% en consultas repetitivas, -15 horas semanales que tu equipo puede usar para cosas importantes, +40% en satisfacción del cliente. Experiencia Administrativa y Financiera | MP GAS S.L. & Transportes GTD 2002 - 2007 En MP GAS me convertí en la reina de la facturación y administración, optimizando cada proceso de cobros y pagos hasta que todo fluyera sin sobresaltos. En Transportes GTD desarrollé mi superpoder para gestionar crisis: cuando algo salía mal en el transporte, yo era quien coordinaba soluciones rápidas manteniendo a todos contentos. Estas experiencias me enseñaron que la gestión de datos y la atención al cliente van de la mano: si no tienes la información correcta en el momento correcto, el cliente lo nota. Liderazgo Comercial y Gestión de Equipos | Círculo de Lectores 1995 - 2000 Como Jefe de Equipo de Ventas, lideré equipos que consistentemente cumplían (y superaban) objetivos mensuales. Pero lo que realmente aprendí fue algo que uso todos los días: el éxito viene de escuchar profundamente lo que la gente realmente necesita, no de venderles lo que tienes. Esta filosofía la aplico en cada proyecto: primero entiendo tu problema real, luego diseño la solución perfecta para ti. Mi Caja de Herramientas (que uso estratégicamente según tu necesidad): Para automatizar sin quebrar el presupuesto: n8n autoalojado, Make, Zapier, Relevance AI Mi infraestructura que te ahorra dinero: VPS Hostinger, Supabase autoalojado Para que todo funcione como reloj: Google Workspace, Microsoft 365, calendarios inteligentes, CRM que realmente se usan Para crear cosas bonitas y funcionales: HTML/CSS, Vibe Coding, Bolt, UX Writing que conecta Para integrar lo que ya tienes: SAP, Dynamics 365, APIs, análisis de KPIs que importan Para el futuro que ya está aquí: IA personalizada, agentes inteligentes, automatizaciones que aprenden Lo que 17 años me enseñaron (y ahora aplico contigo): Pensar como bombero: Mejor prevenir el incendio que apagarlo después Documentar como si fuera para tu abuela: Si no lo entiende ella, hay que mejorarlo Ser consultora, no solo ejecutora: A veces veo oportunidades que tú aún no has notado Cuidar tu bolsillo: Mi infraestructura propia significa menos gastos recurrentes para ti Recordar que detrás de cada proceso hay personas: La mejor tecnología es la que hace la vida más fácil","rating":5,"ranking":527,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. 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Atualmente, estou buscando oportunidades de trabalho remoto para conciliar minhas responsabilidades familiares e alcançar estabilidade financeira. Tenho afinidade em trabalhar com o público e sou reconhecida por ser ética, dedicada, organizada, responsável, comunicativa e pró-ativa. Possuo experiência em diversas áreas, incluindo administração, informática, uso do Canva e vendas. Durante minha trajetória profissional, adquiri habilidades em diferentes setores, desde administração até atendimento ao cliente. Trabalhei como recepcionista e digitadora em hospital. Na área da educação, na secretaria escolar minhas responsabilidades envolviam atendimento telefônico, gestão de mensagens de WhatsApp e e-mails, notas fiscais, gestão financeira e administração. Estou em constante busca por aprimoramento e atualmente estou realizando cursos de marketing digital e design gráfico. Gostaria de contribuir para o crescimento da sua empresa, trazendo minha bagagem de experiências e comprometimento. Agilidade é uma de minhas prioridades, pois acredito que um trabalho fluído resulta em clientes satisfeitos. É importante ressaltar que não realizo trabalhos que contenham conteúdos relacionados a temas como sexualidade, drogas, violência, racismo ou que violem princípios éticos profissionais. Além disso, não estou interessada em projetos baseados exclusivamente em comissionamento. Confira meu portfólio e entre em contato para darmos início ao projeto!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/rb/IMG_20241229_133848_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/pl/IMG_20241229_133848_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/el/IMG_20241229_133848.jpg","width":2072,"height":4608},"profile":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/ik/IMG_20241229_133848_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/hb/IMG_20241229_133848_300_300.jpg","width":300,"height":300}},"country":"BR","lastActive":"2025-12-21 19:00:35","created":"2024-05-06 19:39:04","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":8313197,"slug":"lais-santana-24","canInvite":false,"skills":{"379":{"id":379},"899":{"id":899},"528":{"id":528},"387":{"id":387},"542":{"id":542},"893":{"id":893},"526":{"id":526},"830":{"id":830},"390":{"id":390},"525":{"id":525}},"history":"Especialista em Atendimento ao Cliente e Suporte | 10 Anos de Experiência Profissional com 10 anos de experiência em atendimento ao cliente, focada em oferecer soluções rápidas e eficazes para fortalecer a relação entre clientes e empresas. Experiência comprovada em gerenciar contas e resolver problemas de forma eficiente, sempre garantindo que as políticas da empresa sejam respeitadas e que as necessidades do cliente sejam priorizadas. Habilidades e Competências: Gestão de Contas: Experiência em gerenciar contas de clientes, garantindo uma comunicação eficiente e um relacionamento duradouro. Soluções Eficientes: Capacidade comprovada em resolver dúvidas, reclamações, pagamentos e reembolsos de maneira ágil e eficaz. Organização de Tarefas: Habilidade em organizar e priorizar fluxos de trabalho para garantir atendimento de alta qualidade. Atendimento Multicanal: Expertise em atendimento por e-mail, chat e WhatsApp, com foco em personalização e eficiência. Diferenciais: Garantia de atendimento de excelência em todas as interações. Foco em soluções rápidas que aumentam a satisfação do cliente. Experiência com diversas plataformas de atendimento e ferramentas de suporte.","rating":4.8600000000000003,"ranking":400,"position":{"position":"gold","next":{"name":"Platinum","next":"hero","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. El talento Platinum conoce a sus clientes, sabe trabajar de manera remota y brinda un excelente servicio. Su carrera no para de crecer, y solamente le falta conocerte a ti. ¿Qué esperas para contratarlo? Leer más"},"name":"Gold","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"completed":8,"hourlyRate":{"rate":50,"currency":"BRL"},"badges":[{"type":"membership_premium","profile":"worker","active":true},{"type":"course_completed","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/62102d9966d2a6fadc1c818b974af66a","logoUrl":"https://cf.workana.com/logos/230c49196435548ee8116f7967bcefba/rb/IMG_20241229_133848_160_160.jpg","truncatedCompanyDescription":"Olá, sou Laís, tenho 33 anos, sou casada, pedagoga , especialista em psicopedagogia e autismo. Atualmente, estou buscando oportunidades de trabalho remoto para conciliar minhas responsabilidades familiares e alcançar ...","ratingData":{"label":"4.86 of 5.00","stars":4.8600000000000003},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/en/freelancers/brazil?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Customer Support","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Customer Service","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Creative Writing","anchorLink":"https://www.workana.com/en/hire/creative-writing","isCertified":false,"title":"Creative Writing - Freelancers"},{"anchorText":"Transcription","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Admin Assistant","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Virtual Assistant","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support","isCertified":false,"title":"Admin Support - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/en/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/19bef2fe84d56e18e12ac9c63037dcde","directPaymentText":"Send direct payment"},"bannerAccelerator":null}