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Researched and wrote over 120 new location pages and blog posts for the language travel industry. Produced unique, compelling and clear content to improve overall SEO and bring in new leads.
------------------------------------------
Feb 2011 – Jul 2014. Credit & Collection Specialist - Hewlett Packard Espanola S.L.
Forecasted month-end metric results. Identified, negotiated and implemented payment solutions and process improvements. Built and maintained strong internal and external customer relationships. Identified "at risk" customers and engaged key contacts to resolve issues. Followed company and department policies and processes. Identified root causes of problems and recommended solutions. Communicated issues to cross-functional partners and facilitated dialogue through to resolution. Followed up daily with customers toconstantly work on reducing DSO. Identified and implemented process changes.
-----------------------------------------
May 2003 – Dec 2010. Office Co-Manager - Estudio Hispánico S.L.
Provided daily input, as co-manager, with regards to all company decisions.Trained and managed a team of Language Travel Advisors and Marketing Assistants. Held responsibility for all aspects of marketing, brand management and social media networking with extensive creative online input for current and new companies in Spain, USA and UK, in several languages. Analysed competitors. Managed company payments and invoices. Dealt with enquiries, customer service, sales. Employment included three months post in Boston, USA, to manage new offices and train staff.
---------------------------------------
Dec 2002 – May 2003. Senior Language Travel Advisor – Spanish Study Holidays Ltd.
Communicated with schools throughout Europe and Latin America. Responded to all client enquiries. Wrote web content and blog posts in English and German. Managed online advising. Dealt with sales. Translated English<>German. Organised promotion & marketing campaigns. Completed general administration duties.
-----------------------------------------
Sep 2001 – Oct 2002. UK Envoy for Osnabrück City Council.
Planned and organised international twinning and exchange projects accross a wide variety of fields. Translated and interpreted for the Twinning Office and other City Council departments. Held talks, interviews and presentations in German schools and organisations. Carried out city tours. Established international relations across many fields via liaison work and networking. Organised, carried out and guided a group tour of 30 German tourists to the UK.
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