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Resultados clave ✅ Coordinación de operaciones comerciales y financieras de principio a fin. ✅ Seguimiento estratégico para agilizar aprobaciones y resolver incidencias. ✅ Optimización de tiempos y flujo operativo entre las partes involucradas. ✅ Fortalecimiento de la experiencia del cliente durante todo el proceso de financiación. Especialista en Operaciones de eCommerce y Experiencia del Cliente 2022 – 2025 Gestiono la operación comercial de una tienda online, liderando la atención al cliente, el seguimiento de pedidos y la mejora continua de los procesos para ofrecer una experiencia de compra eficiente. Resultados clave ✅ Administración de la operación comercial y atención multicanal. ✅ Seguimiento de pedidos y resolución oportuna de incidencias. ✅ Implementación de acciones para mejorar la satisfacción y fidelización de clientes. ✅ Crecimiento anual del 100 % y nivel de satisfacción del cliente del 99 %. 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