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Cuento con valiosa experiencia en Gestión de Cambio liderando proyectos corporativos para diferentes mercados de Latinoamérica: gestión de equipos, comunicación, capacitación, análisis de impacto y aseguramiento de la transformación. Poseo habilidades orientadas a la administración de proyectos, relaciones interpersonales, gestión y resultados, mediante la interrelación y negociación con diferentes niveles de la organización y proveedores.","rawText":"Mi formación como generalista en Relaciones Públicas, me permitió especializarme en áreas de Comunicaciones Internas, Change Management y Organización de Eventos; como así también mis posteriores capacitaciones continúan formándome en el área de Responsabilidad Social Empresaria. Cuento con valiosa experiencia en Gestión de Cambio liderando proyectos corporativos para diferentes mercados de Latinoamérica: gestión de equipos, comunicación, capacitación, análisis de impacto y aseguramiento de la transformación. Poseo habilidades orientadas a la administración de proyectos, relaciones interpersonales, gestión y resultados, mediante la interrelación y negociación con diferentes niveles de la organización y proveedores.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/262426de0699467110a6b6d6eb3f15a3/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"¨     Arcos Dorados S.A.                                                                   23/12/1998 – Julio 2012

//Responsable de Comunicaciones Internas – Recursos Humanos//

//Diciembre 2011 – Julio 2012//

Responsabilidades: Planificación, Diseño y Ejecución del Plan de Comunicaciones de RRHH y del departamento de Sistemas.

-       _Comunicación Interna RRHH:_

-Planificación, Diseño y Ejecución de nuevos canales de comunicación (centro de comunicaciones, newsletter electrónico, e-cards), calendarización de actividades motivacionales, eventos corporativos (live webcast, jornadas de integración y comunicación). Alcance: Argentina

-Participación editorial para la elaboración del House Horgan Corporativo.

Alcance: Latinoamérica y Caribe.

-Diseño y Elaboración de Reporte Ejecutivo Corporativo (Audiencia: Management Board Arcos Dorados LA)

-Planificación y seguimiento de presupuestos destinados a estos fines.

-       _Departamento de IT:_ Responsable de Comunicación Interna y Proyectos de Sistemas para     Latinoamérica y Caribe

-Comunicación Interna: Cartelera de comunicación (cumpleaños, aniversarios, ingresos, promociones, RSE, novedades), Reporte Ejecutivo Corporativo IT, Newsletter digital, actualización de portal Sharepoint, buzón de sugerencias, acciones de integración y motivacionales.



-       Comunicación de Proyectos: Change Management para los proyectos de IT: Planificación, Diseño y Ejecución de los planes estratégicos de proyectos con metodología Change Management.

Proyectos de implementación que lideré: IDM, Inventario Propio, Telefonía IP Virtual en Restaurantes (BR, PR, PA y CR), Implementación de nuevo Help Desk Regional, Implementación de nuevo Help Desk de Telefonía y Control de Facturación,

//Analista de Change Management Office//

//Marzo 2011 – Diciembre 2011//

Responsabilidades: Asegurar el cumplimiento de la metodología Change Management en los proyectos de IT (Tecnología y Telecomunicaciones) de Latinoamérica. Desarrollar estrategias de gestión del cambio que interpreten las necesidades locales. Generar los indicadores de medición de los procesos durante la ejecución del proyecto que permitan evaluar la efectividad del cambio, identificar, proponer y realizar las adecuaciones necesarias a la metodología. Anticipar, identificar y resolver riesgos asociados en términos de comunicación, desarrollo, personas, negocio y productos.

_ _

Proyectos que lideré:

-//PBX – Telefonía IP Virtual: //Implementación de servicio de Telefonía en Oficinas y Restaurantes de los mercados: Comunicación, Diseño de Manuales y Guías de Uso, Capacitación de usuarios. Alcance del proyecto Latinoamérica y Caribe.

-//Mesa de Ayuda – Help Desk: //Actualización de las// //Comunicaciones y Distribución de comunicaciones relacionadas a Aplicaciones de Sistemas: Diseño, Traducción, contenidos y distribución. Comunicaciones de Crisis /Alto impacto en públicos estratégicos: Diseño, traducción, contenidos y distribución. Alcance del proyecto Latinoamérica y Caribe.

//Asistente Dirección Corporativa – Departamento de Sistemas//

//Diciembre 2009 – Mayo 2011://

     Responsabilidades:

- Asistente Ejecutiva de los Directores del Departamento. Colaboración con los gerentes del área radicados en Argentina y en LA: Manejo de agendas, planificación de viajes, reuniones y eventos del área. Presupuestación y seguimiento de gastos del área.

- Responsable de las Comunicaciones internas para el área de IT en las oficinas de Argentina: Diseño, Actualización y Publicación de Cartelera de Comunicación Interna; Elaboración y Confección de IT Report SLAD; Diseño, confección y envío de Comunicados para la División de SLAD; Diseño y Confección de Reportes SLAD; Coordinación de Eventos.

- Integrante part – time del Área de IT Change Management: Responsabilidades: Implementación de Carteleras de Comunicación en los países de LA.



     //Noviembre 2008 – Diciembre 2009//

     //Asistente de Dirección – Departamento de Recursos Humanos//

     Responsabilidades: Planificación de reuniones, viajes, eventos. Confección de Reportes (Ventas, Gc’s, Productividad, Controlables, Scorecard), Confección de Órdenes de Compra para el departamento, Credenciales McPlus, Credenciales de Ingreso, Rendición de gastos y Tarjeta de Crédito corporativa.



     //Septiembre 2006 – Noviembre 2008//

//     Asistente de Dirección – Departamento de Operaciones//

     Responsabilidades: Planificación de reuniones, viajes, eventos. Confección de Reportes (Ventas, Gc’s, Productividad, Controlables, Scorecard Operaciones), Confección de Órdenes de Compra, Rendición de gastos y Tarjeta de Crédito corporativa.



     //23/12/1998 a Septiembre 2006//

//     //Inicié mi carrera en los restaurantes de McDonald’s en el año 1998. A partir del mes de Febrero del año 2000, formé mi carrera gerencial en el departamento de Operaciones, en los principales locales del Microcentro de Buenos Aires.

      Dicha carrera me permitió desenvolverme como líder del restaurante (40 personas a cargo) en horarios de alto volumen de ventas, como así también en áreas de planificación (compras productivas y schedulling), responsable de la capacitación de personal y selección de nuevos postulantes.

     Asimismo, participé de la Convención Mundial de Operadores (WWC of McDonald’s) en la ciudad de Orlando, en el mes de Abril de 2006 liderando uno de los equipos de trabajo representantes de la Argentina; y en la premiación Ray Kroc Award en la ciudad de Chicago, en el mes de Mayo de 2011.","rawText":"¨     Arcos Dorados S.A.                                                                   23/12/1998 – Julio 2012 //Responsable de Comunicaciones Internas – Recursos Humanos// //Diciembre 2011 – Julio 2012// Responsabilidades: Planificación, Diseño y Ejecución del Plan de Comunicaciones de RRHH y del departamento de Sistemas. -       _Comunicación Interna RRHH:_ -Planificación, Diseño y Ejecución de nuevos canales de comunicación (centro de comunicaciones, newsletter electrónico, e-cards), calendarización de actividades motivacionales, eventos corporativos (live webcast, jornadas de integración y comunicación). Alcance: Argentina -Participación editorial para la elaboración del House Horgan Corporativo. Alcance: Latinoamérica y Caribe. -Diseño y Elaboración de Reporte Ejecutivo Corporativo (Audiencia: Management Board Arcos Dorados LA) -Planificación y seguimiento de presupuestos destinados a estos fines. -       _Departamento de IT:_ Responsable de Comunicación Interna y Proyectos de Sistemas para     Latinoamérica y Caribe -Comunicación Interna: Cartelera de comunicación (cumpleaños, aniversarios, ingresos, promociones, RSE, novedades), Reporte Ejecutivo Corporativo IT, Newsletter digital, actualización de portal Sharepoint, buzón de sugerencias, acciones de integración y motivacionales.                   -       Comunicación de Proyectos: Change Management para los proyectos de IT: Planificación, Diseño y Ejecución de los planes estratégicos de proyectos con metodología Change Management. Proyectos de implementación que lideré: IDM, Inventario Propio, Telefonía IP Virtual en Restaurantes (BR, PR, PA y CR), Implementación de nuevo Help Desk Regional, Implementación de nuevo Help Desk de Telefonía y Control de Facturación, //Analista de Change Management Office// //Marzo 2011 – Diciembre 2011// Responsabilidades: Asegurar el cumplimiento de la metodología Change Management en los proyectos de IT (Tecnología y Telecomunicaciones) de Latinoamérica. Desarrollar estrategias de gestión del cambio que interpreten las necesidades locales. Generar los indicadores de medición de los procesos durante la ejecución del proyecto que permitan evaluar la efectividad del cambio, identificar, proponer y realizar las adecuaciones necesarias a la metodología. Anticipar, identificar y resolver riesgos asociados en términos de comunicación, desarrollo, personas, negocio y productos. _ _ Proyectos que lideré: -//PBX – Telefonía IP Virtual: //Implementación de servicio de Telefonía en Oficinas y Restaurantes de los mercados: Comunicación, Diseño de Manuales y Guías de Uso, Capacitación de usuarios. Alcance del proyecto Latinoamérica y Caribe. -//Mesa de Ayuda – Help Desk: //Actualización de las// //Comunicaciones y Distribución de comunicaciones relacionadas a Aplicaciones de Sistemas: Diseño, Traducción, contenidos y distribución. Comunicaciones de Crisis /Alto impacto en públicos estratégicos: Diseño, traducción, contenidos y distribución. Alcance del proyecto Latinoamérica y Caribe. //Asistente Dirección Corporativa – Departamento de Sistemas// //Diciembre 2009 – Mayo 2011://      Responsabilidades: - Asistente Ejecutiva de los Directores del Departamento. Colaboración con los gerentes del área radicados en Argentina y en LA: Manejo de agendas, planificación de viajes, reuniones y eventos del área. Presupuestación y seguimiento de gastos del área. - Responsable de las Comunicaciones internas para el área de IT en las oficinas de Argentina: Diseño, Actualización y Publicación de Cartelera de Comunicación Interna; Elaboración y Confección de IT Report SLAD; Diseño, confección y envío de Comunicados para la División de SLAD; Diseño y Confección de Reportes SLAD; Coordinación de Eventos. - Integrante part – time del Área de IT Change Management: Responsabilidades: Implementación de Carteleras de Comunicación en los países de LA.           //Noviembre 2008 – Diciembre 2009//      //Asistente de Dirección – Departamento de Recursos Humanos//      Responsabilidades: Planificación de reuniones, viajes, eventos. Confección de Reportes (Ventas, Gc’s, Productividad, Controlables, Scorecard), Confección de Órdenes de Compra para el departamento, Credenciales McPlus, Credenciales de Ingreso, Rendición de gastos y Tarjeta de Crédito corporativa.           //Septiembre 2006 – Noviembre 2008// //     Asistente de Dirección – Departamento de Operaciones//      Responsabilidades: Planificación de reuniones, viajes, eventos. Confección de Reportes (Ventas, Gc’s, Productividad, Controlables, Scorecard Operaciones), Confección de Órdenes de Compra, Rendición de gastos y Tarjeta de Crédito corporativa.                                                    //23/12/1998 a Septiembre 2006// //     //Inicié mi carrera en los restaurantes de McDonald’s en el año 1998. A partir del mes de Febrero del año 2000, formé mi carrera gerencial en el departamento de Operaciones, en los principales locales del Microcentro de Buenos Aires.       Dicha carrera me permitió desenvolverme como líder del restaurante (40 personas a cargo) en horarios de alto volumen de ventas, como así también en áreas de planificación (compras productivas y schedulling), responsable de la capacitación de personal y selección de nuevos postulantes.      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