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É um profissional independente usado para avaliar a qualidade do atendimento nas empresas,disfarçado de consumidor comum.Responsável pelo levantamento de informações detalhadas sobre produtos e serviços. Tendo como objetivo corrigir falhas e melhorar o atendimento ao cliente de maneira satisfatória e que possa bonificar o bom atendimento.

Nosso trabalho é fazer uma observação criteriosa de tudo o que acontece no local, tanto em relação aos atendentes, quanto em relação à qualidade dos produtos oferecidos.
Meu trabalho é fazer uma observação criteriosa de tudo o que acontece no local, tanto em relação aos atendentes, quanto em relação à qualidade dos produtos oferecidos.

Consultoria Empresarial. O trabalho consiste em:

1 - Entrevista Inicial - para conhecer a empresa, os processos internos, a estrutura organizacional, e ser apresentado ao(s) problema(s) a serem "TRABALHADOS";

2 - Estabelecer as condições comerciais - definição de escopo do trabalho, alinhamento das expectativas, valores e formalização do contrato;

3 - Entendimento do(s) Problema(s) - levantamento das informações sobre o(s) problema(s) e análise destas através do Diagnóstico Empresarial.

4 - Plano de ação/Plano de melhorias -Apresentação da(s) Solução(ões) - reunião para oficializar as sugestões de melhorias e/ou solução(ões) para o(s) problema(s) apresentados.

5 - Planejamento e Implementação - elaborar cronograma de implementação da solução(ões) do(s) problema(s). Auxiliar na implementação da solução(ões).

6 - Avaliação os Resultados Obtidos - estabelecer período para análise da(s) solução(ões) implementada(s) e resultado(s) obtido(s).

Especialista em: Atendimento ao cliente , Técnicas de Vendas, Gestão visual de loja , Controles Financeiros, Formação de preço de venda e apuração de custos , Registro de marcas.

Obs:Conhecimento no Sistema Brasileiro de Defesa da Concorrência através de vivência de Intercambio no Conselho Administrativo de Defesa Econômica.","rawText":"Cliente Misterioso É um profissional independente usado para avaliar a qualidade do atendimento nas empresas,disfarçado de consumidor comum.Responsável pelo levantamento de informações detalhadas sobre produtos e serviços. Tendo como objetivo corrigir falhas e melhorar o atendimento ao cliente de maneira satisfatória e que possa bonificar o bom atendimento. Nosso trabalho é fazer uma observação criteriosa de tudo o que acontece no local, tanto em relação aos atendentes, quanto em relação à qualidade dos produtos oferecidos. Meu trabalho é fazer uma observação criteriosa de tudo o que acontece no local, tanto em relação aos atendentes, quanto em relação à qualidade dos produtos oferecidos. Consultoria Empresarial. O trabalho consiste em: 1 - Entrevista Inicial - para conhecer a empresa, os processos internos, a estrutura organizacional, e ser apresentado ao(s) problema(s) a serem "TRABALHADOS"; 2 - Estabelecer as condições comerciais - definição de escopo do trabalho, alinhamento das expectativas, valores e formalização do contrato; 3 - Entendimento do(s) Problema(s) - levantamento das informações sobre o(s) problema(s) e análise destas através do Diagnóstico Empresarial. 4 - Plano de ação/Plano de melhorias -Apresentação da(s) Solução(ões) - reunião para oficializar as sugestões de melhorias e/ou solução(ões) para o(s) problema(s) apresentados. 5 - Planejamento e Implementação - elaborar cronograma de implementação da solução(ões) do(s) problema(s). Auxiliar na implementação da solução(ões). 6 - Avaliação os Resultados Obtidos - estabelecer período para análise da(s) solução(ões) implementada(s) e resultado(s) obtido(s). Especialista em: Atendimento ao cliente , Técnicas de Vendas, Gestão visual de loja , Controles Financeiros, Formação de preço de venda e apuração de custos , Registro de marcas. Obs:Conhecimento no Sistema Brasileiro de Defesa da Concorrência através de vivência de Intercambio no Conselho Administrativo de Defesa Econômica.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/26bd1d3cc082c07ec4487a3fef48f173/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"* Vidi Shopper,Ipsos,Onyou, Bare International, ,International Service Check (Market Research): Auditoria/Pesquisadora. Empresas de marketing e Pesquisa de Mercado: Vidi Shopper,Ipsos,Onyou, Bare International, ,International Service Check.– Verificar se o atendimento e os procedimentos de uma determinada loja ou serviço estão sendo cumpridos corretamente.

Total de Auditorias realizadas: 71.
Segmentos avaliados: Agência de Viagens, Loja de cosméticos, Magazine (Rede de confecções), Rede de eletrodomésticos, Academias, franquias, Lojas de Departamentos, Oficinas especializadas.

* Profissional Liberal (Management Consulting): Consultora Empresarial no Projeto Negócio a Negócio - Visita a MPES e EI. Elaboração de Diagnóstico Empresarial. Apresentação de Plano de Ação. Acompanhamento de Resultados.Feedback.
Gestão Financeira , Implantação de sistemas gerenciais , Foco em resultados ,redução de custos e otimização de recursos. Consultoria estratégica, incluindo plano de negócios e desenvolvimento de estratégia de vendas.
Registro de marca.

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* Conselho Administrativo de Defesa Econômica CADE (Government Administration) [desde 2/2011]: Analisar Processos de Ato de Concetração (fusões, aquisições, join-ventures), relatórios processuais. Participar de palestras e tarefas do Gabinete em Geral.","rawText":"* Vidi Shopper,Ipsos,Onyou, Bare International, ,International Service Check (Market Research): Auditoria/Pesquisadora. Empresas de marketing e Pesquisa de Mercado: Vidi Shopper,Ipsos,Onyou, Bare International, ,International Service Check.– Verificar se o atendimento e os procedimentos de uma determinada loja ou serviço estão sendo cumpridos corretamente. Total de Auditorias realizadas: 71. Segmentos avaliados: Agência de Viagens, Loja de cosméticos, Magazine (Rede de confecções), Rede de eletrodomésticos, Academias, franquias, Lojas de Departamentos, Oficinas especializadas. * Profissional Liberal (Management Consulting): Consultora Empresarial no Projeto Negócio a Negócio - Visita a MPES e EI. Elaboração de Diagnóstico Empresarial. Apresentação de Plano de Ação. Acompanhamento de Resultados.Feedback. Gestão Financeira , Implantação de sistemas gerenciais , Foco em resultados ,redução de custos e otimização de recursos. Consultoria estratégica, incluindo plano de negócios e desenvolvimento de estratégia de vendas. Registro de marca. * SEBRAE/AL (Management Consulting) [desde 5/2011]: Visita a estabelecimentos comerciais (Comércio e Serviços), Diagnóstico Empresarial, Apresentação de propostas de melhorias na aréa de Vendas,Atendimento ao Cliente,Finanças,Formação de Preço de Venda,Gestão de Pessoas e Gestão Visual de Loja. Acompanhamento de Resultados. * Conselho Administrativo de Defesa Econômica CADE (Government Administration) [desde 2/2011]: Analisar Processos de Ato de Concetração (fusões, aquisições, join-ventures), relatórios processuais. Participar de palestras e tarefas do Gabinete em Geral.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/26bd1d3cc082c07ec4487a3fef48f173/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"L. N.","companyId":43438,"companyHash":"26bd1d3cc082c07ec4487a3fef48f173","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/en/freelancers/brazil?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 15.00","isSet":true,"currency":"USD","amount":"15.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Sales & Marketing"},"public":true,"clarificationText":"Allowed formats:
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