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03-2004 TO 07-2004 / teleperformance (CALL CENTER ), Argentina - BILINGUAL HELPDESK (PC SOFTWARE TECH SUPPORT), assisting inbound customers phone calls Providing computer help desk support via telephone communications with end-users. (U.S.A and CANADA) TROUBLESHOOTING MSN INTERNET BROWSER configuration and conectivity issues , Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
– 2005,206.2007 -2008-2009-2010-2011 freelance pc tech support , pc assembly , configuration, maintenance and network issues resolution , experience 18 years.
- 03-2008 TO 11-2008 - Order support representative , CUSTOMER CARE RERESENTATIVE for post sale product issues , bilingual customer care support for u.s.a phone telecomunications company ¨ SPRINT ¨ , DURING 8 MONTHS, call center , teletech Argentina.
07 -2010 TO 11-2010 - BILINGUAL, HP PC HELP DESK AGENT FOR RENAULT PROJECT , Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. TECH SUPPORT, UTILIZING BACKUP TOOLS & REMOTE ON LINE TOOLS . SUCH AS (VPN) VIRTUAL PRIVATE NETWORK , TCP/IP CONFIGURATION, MONITORING SYSTEMS AND PERMISSIONS FOR EACH USER, AVAYA, OUTLOOK Express, INSTALLiNG AND CONFIGURING SYSTEMS & SOFTWARE FOR THE RENAULT EMPLOYEES , PERFORMING TASKS SUCH AS PASSWORDS RESETINGS , ACTIVATING PERSONAL I.D CARDS FOR THE COMPANY (English AND in Spanish).
COMPLETE SECONDARY SCHOOL STUDIES (SECONDARY GRADUATE ¨BACHILLER ¨). 04-1989 /10-1990 -. Industrial design , National University of La Plata., Argentina (2 years , incomplete). 1998-1999 - PC Technical SUPPORT MAINTENANCE and Microsoft NT networks ADMINISTRATOR IN PRIVATE INSTITUTE (IAC), - - (2 years). EXPERIENCE 12 YEARS. Average 9, 04-1991 / 12-1991. ¨ Cultural inglesa ¨ , Argentina, First certificate , 7th year of English . FLUID English LEVEL.
LABOR PREFERENCES Area: pc Technical suppor t , pc helpdesk , customer care REPRESENTATIVE , BILINGUAL (English) minimum Salary: part time shift $ 10000 pesos , full time minimum expected salary 14000 pesos a Month, I am Not willing to relocate in another city ·
Experiencia Laboral:
03-2004 AL 07-2004 / Teleperformance, Argentina
- Experiencia como agente de soporte técnico telefónico , Teleperformance Argentina , asistencia telefonica (Helpdesk) Ingles y Español a Usuarios Norteamericanos (U.S.A & Canada) ¨troubleshooting¨ problemas tecnicos de configuracion y conexion para el navegador (browser) MSN.

– 2005 al 2014 - técnico en armado configuración y reparación de PC y redes domesticas a domicilio, Freelance, experiencia 18 años .

- 03-2008 al 11-2008 - Representativo de soporte de ordenes, agente de atencion al cliente post venta para la compañia de telefonia celular proyecto¨ Sprint ¨( U.S.A ), utilizacion de ingles fluido como customer care representative, teletech argentina.

07-2010 AL 11-2010 - hp (Argentina). Helpdesk representante para renault. tech support , utilizando herramientas de soporte tecnico de ultima generacion , on line remoto .Utilizacion de virtual private network (VPN), configuraciones Tcp/Ip , monitoreo de los sistemas y permisos de los usuarios ,Avaya, Outlook Express, instalacion y desinstalacion de softwares de la compañia renault reseteos de password, bloqueos y desbloqueos de Active cards de identificacion personal del empleado con alto nivel de permisos y acceso en la red de la compañia Renault, Dando soporte tecnico telefonico remoto on line(en ingles y español ).

ESTUDIOS :

04-1989 /10-1990 - .Diseño Industrial, Universidad Nacional de La Plata (UNLP), Argentina ( 2 años incompleto).

1998-1999 - técnico en reparación mantenimiento y armado de pc y de redes NT. Instituto Argentino de Computacion (IAC) - (2 años cursados completado ).Titulo tecnico en reparacion instalacion armado de pc y redes NT.En actualizacion constante,experiencia 18 años.

04-1991 / 12-1991. Cultural inglesa, Argentina. (titulos oficiales del ¨Cambridge Institute ¨)
,7mo año de ingles cursado, first certificate rendido , fluido nivel de ingles, experiencia conversacional laboral , 20 años.* Independent; Freelance (Writing & Editing): assisting customers Providing computer Tech support TROUBLESHOOTING INTERNET BROWSERS (Chrome, mozilla firefox, I.E, Safari, Opera, etc) configuration and conectivity issues ,Performed diagnostics and troubleshooting pc o.s configuration and internet conectivity issues freelance.","rawText":"WORK EXPERIENCE: 03-2004 TO 07-2004 / teleperformance (CALL CENTER ), Argentina - BILINGUAL HELPDESK (PC SOFTWARE TECH SUPPORT), assisting inbound customers phone calls Providing computer help desk support via telephone communications with end-users. (U.S.A and CANADA) TROUBLESHOOTING MSN INTERNET BROWSER configuration and conectivity issues , Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions. – 2005,206.2007 -2008-2009-2010-2011 freelance pc tech support , pc assembly , configuration, maintenance and network issues resolution , experience 18 years. - 03-2008 TO 11-2008 - Order support representative , CUSTOMER CARE RERESENTATIVE for post sale product issues , bilingual customer care support for u.s.a phone telecomunications company ¨ SPRINT ¨ , DURING 8 MONTHS, call center , teletech Argentina. 07 -2010 TO 11-2010 - BILINGUAL, HP PC HELP DESK AGENT FOR RENAULT PROJECT , Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. TECH SUPPORT, UTILIZING BACKUP TOOLS & REMOTE ON LINE TOOLS . SUCH AS (VPN) VIRTUAL PRIVATE NETWORK , TCP/IP CONFIGURATION, MONITORING SYSTEMS AND PERMISSIONS FOR EACH USER, AVAYA, OUTLOOK Express, INSTALLiNG AND CONFIGURING SYSTEMS & SOFTWARE FOR THE RENAULT EMPLOYEES , PERFORMING TASKS SUCH AS PASSWORDS RESETINGS , ACTIVATING PERSONAL I.D CARDS FOR THE COMPANY (English AND in Spanish). COMPLETE SECONDARY SCHOOL STUDIES (SECONDARY GRADUATE ¨BACHILLER ¨). 04-1989 /10-1990 -. Industrial design , National University of La Plata., Argentina (2 years , incomplete). 1998-1999 - PC Technical SUPPORT MAINTENANCE and Microsoft NT networks ADMINISTRATOR IN PRIVATE INSTITUTE (IAC), - - (2 years). EXPERIENCE 12 YEARS. Average 9, 04-1991 / 12-1991. ¨ Cultural inglesa ¨ , Argentina, First certificate , 7th year of English . FLUID English LEVEL. LABOR PREFERENCES Area: pc Technical suppor t , pc helpdesk , customer care REPRESENTATIVE , BILINGUAL (English) minimum Salary: part time shift $ 10000 pesos , full time minimum expected salary 14000 pesos a Month, I am Not willing to relocate in another city · Experiencia Laboral: 03-2004 AL 07-2004 / Teleperformance, Argentina - Experiencia como agente de soporte técnico telefónico , Teleperformance Argentina , asistencia telefonica (Helpdesk) Ingles y Español a Usuarios Norteamericanos (U.S.A & Canada) ¨troubleshooting¨ problemas tecnicos de configuracion y conexion para el navegador (browser) MSN. – 2005 al 2014 - técnico en armado configuración y reparación de PC y redes domesticas a domicilio, Freelance, experiencia 18 años . - 03-2008 al 11-2008 - Representativo de soporte de ordenes, agente de atencion al cliente post venta para la compañia de telefonia celular proyecto¨ Sprint ¨( U.S.A ), utilizacion de ingles fluido como customer care representative, teletech argentina. 07-2010 AL 11-2010 - hp (Argentina). Helpdesk representante para renault. tech support , utilizando herramientas de soporte tecnico de ultima generacion , on line remoto .Utilizacion de virtual private network (VPN), configuraciones Tcp/Ip , monitoreo de los sistemas y permisos de los usuarios ,Avaya, Outlook Express, instalacion y desinstalacion de softwares de la compañia renault reseteos de password, bloqueos y desbloqueos de Active cards de identificacion personal del empleado con alto nivel de permisos y acceso en la red de la compañia Renault, Dando soporte tecnico telefonico remoto on line(en ingles y español ). ESTUDIOS : 04-1989 /10-1990 - .Diseño Industrial, Universidad Nacional de La Plata (UNLP), Argentina ( 2 años incompleto). 1998-1999 - técnico en reparación mantenimiento y armado de pc y de redes NT. Instituto Argentino de Computacion (IAC) - (2 años cursados completado ).Titulo tecnico en reparacion instalacion armado de pc y redes NT.En actualizacion constante,experiencia 18 años. 04-1991 / 12-1991. 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