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Resultados clave ✅ Coordinación de operaciones comerciales y financieras de principio a fin. ✅ Seguimiento estratégico para agilizar aprobaciones y resolver incidencias. ✅ Optimización de tiempos y flujo operativo entre las partes involucradas. ✅ Fortalecimiento de la experiencia del cliente durante todo el proceso de financiación. Especialista en Operaciones de eCommerce y Experiencia del Cliente 2022 – 2025 Gestiono la operación comercial de una tienda online, liderando la atención al cliente, el seguimiento de pedidos y la mejora continua de los procesos para ofrecer una experiencia de compra eficiente. Resultados clave ✅ Administración de la operación comercial y atención multicanal. ✅ Seguimiento de pedidos y resolución oportuna de incidencias. ✅ Implementación de acciones para mejorar la satisfacción y fidelización de clientes. ✅ Crecimiento anual del 100 % y nivel de satisfacción del cliente del 99 %. Ejecutivo Comercial Freelance – Sector Financiero 2020 – 2024 Gestioné procesos comerciales para productos de financiación de vivienda, acompañando a los clientes desde el primer contacto hasta la aprobación del crédito mediante una atención consultiva y un seguimiento constante. Resultados clave ✅ Gestión y seguimiento de prospectos durante todo el ciclo comercial. ✅ Coordinación con entidades financieras para facilitar las operaciones. ✅ Administración de oportunidades mediante CRM. ✅ Contribución al cumplimiento de objetivos comerciales y mejora de la experiencia del cliente. Asesor Comercial – Seguros y Servicios Financieros 2012 – 2022 Desarrollé y consolidé relaciones comerciales con clientes B2B y B2C, enfocándome en generar oportunidades de negocio, fortalecer la fidelización y ofrecer un acompañamiento cercano durante todo el proceso comercial. 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