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Experto en diversos ámbitos temáticos tales como periodismo, política, finanzas, noticias, folletos, manuales organizativos y de negocios.

Hábil en la escritura de artículos y académica, así como en la redacción de procesos administrativos y operativos en inglés y en español. Trabajé durante 8 años como gerente operativo con clientes norteamericanos en un call center outsourcing en México, lo que me ayuda a lidiar con situaciones de estrés, manejo de personal y trabajo en equipo.

Amplio conocimiento de la cultura latinoamericana y norteamericana, lo que me ayuda a entender la situación sociocultural actual de nuestros clientes con mayor rapidez y entendimiento.","rawText":"Profesional con experiencia en traducciones e interpretaciones en inglés al español (y viceversa). Experto en diversos ámbitos temáticos tales como periodismo, política, finanzas, noticias, folletos, manuales organizativos y de negocios. Hábil en la escritura de artículos y académica, así como en la redacción de procesos administrativos y operativos en inglés y en español. Trabajé durante 8 años como gerente operativo con clientes norteamericanos en un call center outsourcing en México, lo que me ayuda a lidiar con situaciones de estrés, manejo de personal y trabajo en equipo. Amplio conocimiento de la cultura latinoamericana y norteamericana, lo que me ayuda a entender la situación sociocultural actual de nuestros clientes con mayor rapidez y entendimiento.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/2a04582c608b33d1228f662771ae65d6/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Teleperformance
Employment Status: Employed (since Nov 2005)

Positions performed:
Customer Service Representative - (Nov. 2005 – Apr. 2006)
In charge of receiving general customer inquiries calls, as well as soft-collections, invoicing and mortgage related activities.
Client: PhoneCo. (pre-paid phone company in several states in the U.S.)
Client: Option One Mortgage Corporation (currently known as AHMSI)

Quality Assurance Supervisor –( Apr. 2006 – Feb. 2007)
Activities: Monitoring, evaluating and feedback providing pertaining to the current client Quality Assurance processes and guidelines
Client: Option One Mortgage Corporation (currently known as AHMSI)
Client: Comcast (Cable TV, internet and phone provider in the U.S.A.)

Quality Control Coordinator – Feb. 2007 – Nov. 2007
Activities: In charge of coordinating, performing, reviewing and implementing activities and programs oriented to increase the agent’s quality assurance scores (directly managing a total of 10 QA supervisors).
Client: Option One Mortgage Corporation (currently known as AHMSI)
Client: Comcast California Division (Cable TV, internet and phone provider in the U.S.A)

Operations Manager – (Since Nov. 2007)
Activities: Coordinating, implementing, executing and reviewing actions oriented to increase productivity on several metrics for an external client, as well as for the internal requirements. Experience on managing performance for sales, collections, customer service and technical support lines of business (currently managing a total of 6 Operations Supervisors and aprox 80 agents)
Client : Option One Mortgage Corporation (currently known as AHSMI) – Customer care, home retention, collections. English and Spanish customers
Client: IDT Telecomm (telephone and internet company based in Newark, NJ) – Customer care, tech support, sales. English customers only
Client: Comcast Houston Division (Cable TV, internet and phone provider in the U.S.A) – Customer care, tech support, sales. English customers only
Client: Reliant Energy (Electricity services carrier based in Houston, TX) – Sales, Customer Care. English and Spanish customers
Client: DirecTV (Satellite TV company) – Customer Care, Spanish customers only","rawText":"Teleperformance Employment Status: Employed (since Nov 2005) Positions performed: Customer Service Representative - (Nov. 2005 – Apr. 2006) In charge of receiving general customer inquiries calls, as well as soft-collections, invoicing and mortgage related activities. Client: PhoneCo. (pre-paid phone company in several states in the U.S.) Client: Option One Mortgage Corporation (currently known as AHMSI) Quality Assurance Supervisor –( Apr. 2006 – Feb. 2007) Activities: Monitoring, evaluating and feedback providing pertaining to the current client Quality Assurance processes and guidelines Client: Option One Mortgage Corporation (currently known as AHMSI) Client: Comcast (Cable TV, internet and phone provider in the U.S.A.) Quality Control Coordinator – Feb. 2007 – Nov. 2007 Activities: In charge of coordinating, performing, reviewing and implementing activities and programs oriented to increase the agent’s quality assurance scores (directly managing a total of 10 QA supervisors). Client: Option One Mortgage Corporation (currently known as AHMSI) Client: Comcast California Division (Cable TV, internet and phone provider in the U.S.A) Operations Manager – (Since Nov. 2007) Activities: Coordinating, implementing, executing and reviewing actions oriented to increase productivity on several metrics for an external client, as well as for the internal requirements. Experience on managing performance for sales, collections, customer service and technical support lines of business (currently managing a total of 6 Operations Supervisors and aprox 80 agents) Client : Option One Mortgage Corporation (currently known as AHSMI) – Customer care, home retention, collections. English and Spanish customers Client: IDT Telecomm (telephone and internet company based in Newark, NJ) – Customer care, tech support, sales. English customers only Client: Comcast Houston Division (Cable TV, internet and phone provider in the U.S.A) – Customer care, tech support, sales. English customers only Client: Reliant Energy (Electricity services carrier based in Houston, TX) – Sales, Customer Care. English and Spanish customers Client: DirecTV (Satellite TV company) – Customer Care, Spanish customers only","canEdit":false,"editUrl":"https://www.workana.com/freelancer/2a04582c608b33d1228f662771ae65d6/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"E. D. L. M.","companyId":115855,"companyHash":"2a04582c608b33d1228f662771ae65d6","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"MX","name":"Mexico","class":"flag flag-mx","url":"https://www.workana.com/en/freelancers/mexico?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"MX$ 0.00","isSet":false,"currency":"MXN","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Writing & Translation"},"public":true,"clarificationText":"Allowed formats:
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