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Si eso es lo que necesitas, envíame un mensaje y hablamos :)","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/1ada8c79aeb42d2b628be8333512cdb4/jh/AdobeExpressfile_160_160.png","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/1ada8c79aeb42d2b628be8333512cdb4/bn/AdobeExpressfile_30_30.png","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/1ada8c79aeb42d2b628be8333512cdb4/gn/AdobeExpressfile.png","width":1042,"height":1006},"profile":{"url":"https://workana.s3.amazonaws.com/logos/1ada8c79aeb42d2b628be8333512cdb4/ng/AdobeExpressfile_192_192.png","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/1ada8c79aeb42d2b628be8333512cdb4/db/AdobeExpressfile_300_300.png","width":300,"height":300}},"country":"DO","lastActive":"2026-07-25 12:12:17","created":"2023-06-22 20:48:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":true,"worker":{"id":6734047,"slug":"d-j-5","canInvite":false,"skills":{"379":{"id":379},"513":{"id":513},"903":{"id":903},"898":{"id":898},"390":{"id":390},"673":{"id":673},"542":{"id":542},"491":{"id":491},"499":{"id":499},"525":{"id":525},"376":{"id":376},"592":{"id":592}},"history":"2021- 2023  Analista tramitador (Mapfre BHD Seguros). • Recibir las reclamaciones de los asegurados por colisión entre vehículos. • Validar los documentos de los asegurados y la reclamación. • Analizar las reclamaciones previniendo futuros fraudes. • Validar la inspección del vehículo, compra y envió de las piezas al taller de reparación. • Validar el ingreso, reparación y retiro del vehículo del taller. • Solicitar la factura al taller. • Proceder con el pago de la factura al taller. • Proceder con el cierre de la reclamación. 2018-2021  Representante De Solicitudes Internet Banking, Back Office, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro de parte de los clientes. • Analizar el perfil del cliente para determinar si aplica o no para el producto solicitado. • Proceder con la creación de la solicitud en el sistema. • Notificar al cliente vía telefónica y correo electrónico del estatus de la solicitud. • Corregir ortografía en los correos. Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":457,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. 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Como posso ajudar: • Elaboração e automação de planilhas em Excel e Google Sheets • Controle financeiro, fluxo de caixa, organização e tratamento de dados • Criação de dashboards, relatórios gerenciais e indicadores • Automações com VBA, macros e Python para otimização de rotinas • Organização administrativa e padronização de documentos e processos • Formatação, revisão e adequação de TCCs, artigos e trabalhos acadêmicos conforme as normas ABNT • Estruturação de trabalhos em Overleaf e LaTeX • Atualização de Currículo Lattes e ORCID • Conversão, organização e estruturação de arquivos e documentos Tenho experiência prática com análise de dados, controle de processos, documentação técnica, revisão acadêmica e desenvolvimento de soluções administrativas. 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Entre as atividades desenvolvidas estão elaboração de relatórios financeiros, prestação de contas mensal, organização de rotinas administrativas, análise de despesas, diagnóstico de processos, planejamento financeiro, controle documental e proposição de melhorias operacionais. Também desenvolvo soluções em Excel, Google Sheets, automações com VBA e Python, dashboards, relatórios gerenciais e organização de dados, sempre com foco em clareza, eficiência, controle e melhoria dos processos internos. Principais áreas de atuação: gestão administrativa, gestão financeira, prestação de contas, controle orçamentário, Excel avançado, Google Sheets, automação de planilhas, relatórios gerenciais, análise documental, contratos, compliance, gestão pública, terceiro setor e melhoria de processos.","rating":5,"ranking":123,"position":{"position":"hero","next":null,"name":"Hero","description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. 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