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He realizado certificaciones en mejora de calidad de servicios en EEUU y Canadá.
Manejo herramientas de reporte, métricas y analisis de datos.
Cuento con un amplio manejo de herramientas informáticas ( Office, Outlook, Lotus Notes, Siebel).
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Experiencia en Training, Service Management, Transición de servicios e implementación de mejores prácticas en Argentina, Mexico, Chile y USA.

Historial de empleo
• 7/2010 a la fecha
IBM Argentina, Nicolás Repetto 3670, Vicente López
• Posición: EUS CSC Service Delivery Manager
• Actividades y Responsabilidades: Project Management; Manejo de Contratos; Niveles de Servicio y Mejora Continua de Servicios;
Responsable de servicios para clientes internacionales (EEUU, Canada, Mexico, Brasil).
Manejo y desarrollo de personal.
Miembro del IBM CoE (Center of Excellence) en EEUU & Chile.

• 3/2008 a 1/2010
• IBM Argentina, Hipólito Irigoyen 2149
• Posición: CSC Team Leader
• Actividades y Responsabilidades: Manejo de Personal;
Entrenamiento de nuevos agentes.
Especialista en Reportes y Métricas.
Implementador de políticas de calidad en México, Chile, EEUU y Argentina.

• 7/2006 a 3/2008
• IBM Argentina, Hipólito Irigoyen 2149
• Posición CSC SME
• Actividades y Responsabilidades: Entrenamiento de nuevos agentes; Diseño de procesos y administración de bases de conocimiento.
Soporte de segundo nivel para clientes internacionales.
Colaborador como diseñador de herramienta de registro (Siebel) en Sao Paulo, Brasil.

• 1/2006 a 7/2006
• Delta Plus – IBM Argentina
• Posición: Analista de Service Desk
• Actividades y Responsabilidades: Soporte Trilingüe para clientes en Latinoamérica, Brasil, Trinidad & Tobago y EEUU.

• 1/2005 a 12/2005
• Speedy - Telefónica
• Posición: Soporte Técnico e instalaciones.
• Actividades y Responsabilidades: Soporte a usuarios de Internet; Instalación de nuevos clientes.

Estudios

• 2010 a la fecha: Lic. en Publicidad. Universidad Kennedy. (3er año en curso)
• 2004 a 12/2009 Lic. en Psicología (4to años completo)
• 12/2000 Técnico en Electrónica y Telecomunicaciones, EET N° 1 Vicente López

Cursos y Certificaciones:
GDF Engagement Manager (Políticas de Calidad y Mejora Continua. (New York, EEEU).
PMO certification. IBM Catalinas. Ing. Butty
PM Fundamentals. IBM Catalinas. Ing. Butty
Leading@IBM Foundations
ITIL foundations V3 – IT College. Av. Córdoba 939.
First Certificate in English (FCE) – Wall Street Institute Av. Maipú 2463 - Olivos
TOEIC, Test of English for International Communication, – ICana. Maipú 672, Capital Federal.
Marketing Online – Cetae. Perú 263 Cap. Federal.
Diseño Web – Cetae. Perú 263 Cap. Federal.

Otros Proyectos:
IBM Corporate Service Corps – Coimbatore India (2012)
Programa benéfico de IBM que posibilita a sus participantes el desarrollo de sus cualidades de liderazgo, desarrollo de estrategias y solución de problemas para la comunidad, en mercados emergentes.

Siebel ERM – Sao Paulo, Brasil (2009)
Implementación de Siebel ERM en Sao Paulo Brasil junto con el cliente Unilever.","rawText":"Poseo más de 7 años de experiencia en el área de servicios, como líder de equipos multiculturales. Experiencia en Training, Service Management, Transición de servicios e implementación de mejores prácticas en Argentina, Mexico, Chile y USA. Historial de empleo • 7/2010 a la fecha IBM Argentina, Nicolás Repetto 3670, Vicente López • Posición: EUS CSC Service Delivery Manager • Actividades y Responsabilidades: Project Management; Manejo de Contratos; Niveles de Servicio y Mejora Continua de Servicios; Responsable de servicios para clientes internacionales (EEUU, Canada, Mexico, Brasil). Manejo y desarrollo de personal. Miembro del IBM CoE (Center of Excellence) en EEUU & Chile. • 3/2008 a 1/2010 • IBM Argentina, Hipólito Irigoyen 2149 • Posición: CSC Team Leader • Actividades y Responsabilidades: Manejo de Personal; Entrenamiento de nuevos agentes. Especialista en Reportes y Métricas. Implementador de políticas de calidad en México, Chile, EEUU y Argentina. • 7/2006 a 3/2008 • IBM Argentina, Hipólito Irigoyen 2149 • Posición CSC SME • Actividades y Responsabilidades: Entrenamiento de nuevos agentes; Diseño de procesos y administración de bases de conocimiento. Soporte de segundo nivel para clientes internacionales. Colaborador como diseñador de herramienta de registro (Siebel) en Sao Paulo, Brasil. • 1/2006 a 7/2006 • Delta Plus – IBM Argentina • Posición: Analista de Service Desk • Actividades y Responsabilidades: Soporte Trilingüe para clientes en Latinoamérica, Brasil, Trinidad & Tobago y EEUU. • 1/2005 a 12/2005 • Speedy - Telefónica • Posición: Soporte Técnico e instalaciones. • Actividades y Responsabilidades: Soporte a usuarios de Internet; Instalación de nuevos clientes. Estudios • 2010 a la fecha: Lic. en Publicidad. Universidad Kennedy. (3er año en curso) • 2004 a 12/2009 Lic. en Psicología (4to años completo) • 12/2000 Técnico en Electrónica y Telecomunicaciones, EET N° 1 Vicente López Cursos y Certificaciones: GDF Engagement Manager (Políticas de Calidad y Mejora Continua. (New York, EEEU). PMO certification. IBM Catalinas. Ing. Butty PM Fundamentals. IBM Catalinas. Ing. Butty Leading@IBM Foundations ITIL foundations V3 – IT College. Av. Córdoba 939. First Certificate in English (FCE) – Wall Street Institute Av. Maipú 2463 - Olivos TOEIC, Test of English for International Communication, – ICana. Maipú 672, Capital Federal. Marketing Online – Cetae. Perú 263 Cap. Federal. Diseño Web – Cetae. Perú 263 Cap. Federal. Otros Proyectos: IBM Corporate Service Corps – Coimbatore India (2012) Programa benéfico de IBM que posibilita a sus participantes el desarrollo de sus cualidades de liderazgo, desarrollo de estrategias y solución de problemas para la comunidad, en mercados emergentes. Siebel ERM – Sao Paulo, Brasil (2009) Implementación de Siebel ERM en Sao Paulo Brasil junto con el cliente Unilever.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/30b9af0106ab45a1d751fd143fdbaef9/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"G. G.","companyId":99805,"companyHash":"30b9af0106ab45a1d751fd143fdbaef9","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"AR","name":"Argentina","class":"flag flag-ar","url":"https://www.workana.com/en/freelancers/argentina?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 0.00","isSet":false,"currency":"USD","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Writing & Translation"},"public":true,"clarificationText":"Allowed formats:
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