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Responsable de mantener la lealtad del cliente asociado a nuestros servicios y productos. Responsable de mantener (en conjunto con la Gerencia de Administración) todos los requisitos por las entidades reguladoras nacionales. Responsable de gestionar la cartera de clientes y productos con el fin de generar nuevas oportunidades de negocio. Responsable de la rentabilidad y continuidad de los proyectos Internacionales de la Fábrica de Software ubicada en las sedes de San Cristóbal y Caracas, para clientes en Costa Rica. Responsable, junto con los Gerentes de Servicio, de revisar las necesidades de los clientes, para que sean utilizadas en la generación de propuestas de valor, en base a servicios o personal que satisfagan las necesidades del cliente. Asegúrese de que las campañas de marketing mantengan una presencia con los clientes (clientes potenciales y prospectos). Asegurar (en conjunto con Gestión de Talento Humano), que los planes de incentivos, planes de carrera y escalas salariales estén en línea con el mercado. 5 personas a cargo (directas) / 30 personas a cargo (indirectas). Desde Sep-2015 a Jun-2016: =================== Responsable de mantener los niveles de satisfacción de los clientes. Responsable de mantener altos niveles de satisfacción del cliente después de la venta. Responsable de la elaboración y adaptación de propuestas a los diferentes requerimientos de los clientes. Responsable de mantener los márgenes de ingresos esperados para la unidad. Responsable de la investigación de nuevas tecnologías aplicables en las diferentes áreas de negocio. Responsable de la preparación y logística de eventos relacionados con las marcas comercializadas (HikVision y Samsung) para la presentación de nuevas tecnologías o soluciones para el mercado. Corresponsable de los niveles de servicio del Departamento de Soporte Técnico y RMA's. 5 personas a cargo (indirectas) / 2 personas a cargo (directas). Desde Dic-2014 a Sep-2015: =================== Responsable de la rentabilidad de 3 BU’s (Consultoría, Productos & Licencias y Educación) para mantener los márgenes esperados por la Casa Matriz (SAP Alemania). Responsable de la planificación estratégica del negocio para el cumplimiento de los KPIs, esperados por la Matriz y Accionistas de la Compañía. Responsable de la ejecución del presupuesto estimado por año y su respectiva optimización en conjunto con la Gerencia de Administración. Responsable del diseño y ejecución de campañas de captación de nuevos negocios/clientes. Responsable de mantener la lealtad de los clientes asociados a nuestra marca. Responsable de mantener (junto con la Gerencia de Administración) los requisitos exigidos por los entes reguladores nacionales e internacionales. Responsable de gestionar la cartera de clientes y productos para generar nuevas oportunidades de negocio. Trabajar en conjunto con el Gerente de Consultoría, revisando las necesidades del cliente, para que sean aprovechadas por el equipo de Ventas en la generación de propuestas de valor, en base a los productos representados por nuestra Compañía. Supervisar las campañas de marketing (junto con el Gerente de Ventas) para mantener una presencia con los clientes (clientes potenciales y prospectos). 150 personas a cargo (indirectas) / 30 personas a cargo (directas). Desde May-2014 a Dic-2014: =================== Administración del tiempo y recursos humanos (multidisciplinarios) asignados a los clientes de la empresa. Gestión de proyectos bajo la metodología ASAP Focus, Run SAP, PMI, ITIL v3.0. Informes de control y seguimiento del proyecto para la Junta Directiva / Patrocinador del Proyecto. Elaboración de propuestas y diseño de planes de ejecución de proyectos. 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