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Fields I've worked: Project Management, Marketing Assistance, Customer Service, and Social Media (Content Schedule and Management).

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BrainPower Agency · Freelancer
Feb 2021 - Present ·
Orlando, Florida, United States · Remote
= Design and implement SOP procedures to decrease operational costs and increase overall effectiveness.
= Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed.
= Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs.
= Migration of SOPs, Wiki docs and templates between apps such as Notion, ClickUp, Trainual
= Support in technological implementation tasks using tools such as Hotjar, Zapier, and Databox
= Support in searching and hiring new teammates on HR platforms.
= Content Creation
= Audience Research
= Administrative and
= Effective communicator with a vital ability to work under pressure, great analytical skills, and excellent time management skills.

Skills: Operational Execution · Operations Management · Standard Operating Procedure (SOP) · Software Implementation · Training and Development (HR) · Tech-Savvy

Operations Assistant
Clickable Impact · Freelancer
Feb 2019 - Apr 2020 ·
Orlando, Florida, United State · Remote
Virtual Assistant, in charge of providing administrative and marketing support. Functions performed among others: Creation of reports in Canva and Google (Docs & Sheets), editing in ClickFunnels, Klaviyo, audience research for Meta Insights.

Skills: Market Research · Reporting · Operations Management

Virtual Office Assistant
Virtual Emily · Full-time
Jun 2018 - Apr 2019
Bogotá · On-site
Virtual Assistant - Data Entry for the sales department of a company located in Ohio, entering purchase orders received by different channels (email, telephone, or virtual platforms). Also, I provided customer service support through chat to their clients who made purchases through Amazon.

Skills: Virtual Assistance · Customer Service · Purchase Orders · Data Entry

Administrative Assistant
E-Store Services · Full-time
Dec 2017 - Jun 2018 ·
New York · Remote
I worked for the Billing department remotely from Bogotá, Colombia. Preparation of e-commerce invoices, calculation of commissions, posting of information on a file-sharing platform, and data storage. 100% virtual work. Data Entry: posting of information in the company's accounting system.

Skills: Billing Process · Virtual Assistance · Data Entry · QuickBooks

Administrative Assistant
ExpoCredit · Freelancer
Dec 2015 - May 2016 ·
Miami-Fort Lauderdale Area · Remote
Bank United monthly reporting. The report collected information from its accounting system. The main task was analyzing the data, creating filter fields, and building a database.
This company was a Total Business client for which I worked the previous year.

Skills: Data Analysis · Office Support · Administrative Assistance · Reporting

Outsourcing Assistant
TBA Total Business · Full-time
Oct 2013 - Dec 2015 ·
Bogotá · On-site
Record of daily accounting and commercial operations from a client based in Miami dedicated to the purchase and sale of cellular equipment on a large scale.
I was in charge of the accounts payable department and reporting Banks in the United States.

Skills: Administrative Assistance · Reporting · Accounts Payable","rawText":"Operations Manager BrainPower Agency · Freelancer Feb 2021 - Present · Orlando, Florida, United States · Remote = Design and implement SOP procedures to decrease operational costs and increase overall effectiveness. = Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed. = Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs. = Migration of SOPs, Wiki docs and templates between apps such as Notion, ClickUp, Trainual = Support in technological implementation tasks using tools such as Hotjar, Zapier, and Databox = Support in searching and hiring new teammates on HR platforms. = Content Creation = Audience Research = Administrative and = Effective communicator with a vital ability to work under pressure, great analytical skills, and excellent time management skills. Skills: Operational Execution · Operations Management · Standard Operating Procedure (SOP) · Software Implementation · Training and Development (HR) · Tech-Savvy Operations Assistant Clickable Impact · Freelancer Feb 2019 - Apr 2020 · Orlando, Florida, United State · Remote Virtual Assistant, in charge of providing administrative and marketing support. Functions performed among others: Creation of reports in Canva and Google (Docs & Sheets), editing in ClickFunnels, Klaviyo, audience research for Meta Insights. Skills: Market Research · Reporting · Operations Management Virtual Office Assistant Virtual Emily · Full-time Jun 2018 - Apr 2019 Bogotá · On-site Virtual Assistant - Data Entry for the sales department of a company located in Ohio, entering purchase orders received by different channels (email, telephone, or virtual platforms). Also, I provided customer service support through chat to their clients who made purchases through Amazon. Skills: Virtual Assistance · Customer Service · Purchase Orders · Data Entry Administrative Assistant E-Store Services · Full-time Dec 2017 - Jun 2018 · New York · Remote I worked for the Billing department remotely from Bogotá, Colombia. Preparation of e-commerce invoices, calculation of commissions, posting of information on a file-sharing platform, and data storage. 100% virtual work. Data Entry: posting of information in the company's accounting system. Skills: Billing Process · Virtual Assistance · Data Entry · QuickBooks Administrative Assistant ExpoCredit · Freelancer Dec 2015 - May 2016 · Miami-Fort Lauderdale Area · Remote Bank United monthly reporting. The report collected information from its accounting system. The main task was analyzing the data, creating filter fields, and building a database. This company was a Total Business client for which I worked the previous year. 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