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Bullit Group · Contract
Aug 2020 - Present · 3 yrs 1 mo
United Kingdom · Remote
Reduced on-hold wait times by 20% by answering customer telephone calls within 30 seconds.
Maintained a 95% or higher customer satisfaction rating through personalized solutions and proactive communication.
Increased customer retention rates by 15% through effective consultation with external parties to resolve discrepancies.
Achieved a 90% resolution rate for technical inquiries by utilizing a troubleshooting resolution tree.
Provided direct support to over 500 internal and external customers monthly.
Generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information.Reduced on-hold wait times by 20% by answering customer telephone calls within 30 seconds. Maintained a 95% or higher customer satisfaction rating through personalized solutions and proactive communication. Increased customer retention rates by 15% through effective consultation with external parties to resolve discrepancies. Achieved a 90% resolution rate for technical inquiries by utilizing a troubleshooting resolution tree. Provided direct support to over 500 internal and external customers monthly. Generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information.
Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Contato com clientes · Salesforce.com · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms · TrainingSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Contato com clientes · Salesforce.com · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms · Training

PinchForthPinchForth
10 mos
Operations ManagerOperations Manager
ContractContract
Aug 2022 - Feb 2023 · 7 mosAug 2022 - Feb 2023 · 7 mos
United States · RemoteUnited States · Remote
Facilitated effective communication between departments, resulting in a 25% reduction in missed deadlines and a 20% increase in productivity.
Identified and corrected ineffective practices, enhancing overall performance.
Created and optimized internal policies and processes, improving efficiency and effectiveness.
Investigated and resolved non-conformance issues, leading to a significant reduction in incidents.
Assisted in hiring and training team members, improving employee retention rates.Facilitated effective communication between departments, resulting in a 25% reduction in missed deadlines and a 20% increase in productivity. Identified and corrected ineffective practices, enhancing overall performance. Created and optimized internal policies and processes, improving efficiency and effectiveness. Investigated and resolved non-conformance issues, leading to a significant reduction in incidents. Assisted in hiring and training team members, improving employee retention rates.
Skills: Process Improvement · Operations Management · Interpersonal Skills · Customer Experience · Data Analysis · Payroll Administration · Payroll Processing · Rippling · Productive.io · Budgeting · Spreadsheets · Auditing · Analytical Skills · Leadership · Pesquisa online · Data Entry · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Reporting · Google Forms · TrainingSkills: Process Improvement · Operations Management · Interpersonal Skills · Customer Experience · Data Analysis · Payroll Administration · Payroll Processing · Rippling · Productive.io · Budgeting · Spreadsheets · Auditing · Analytical Skills · Leadership · Pesquisa online · Data Entry · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Reporting · Google Forms · Training

Account Manager
May 2022 - Aug 2022 · 4 mosMay 2022 - Aug 2022 · 4 mos
Developed and executed account growth plans, increasing sales revenue and improving customer retention rates.
Built and maintained strong relationships with current and prospective customers, resulting in higher customer satisfaction ratings.
Set clear sales goals and identified activities to advance the sales process and close deals.
Presented and demonstrated products to distributor sales professionals and end-users, driving product adoption rates.
Monitored the client's environment, identified opportunities, and implemented effective strategies for market share growth. Developed and executed account growth plans, increasing sales revenue and improving customer retention rates. Built and maintained strong relationships with current and prospective customers, resulting in higher customer satisfaction ratings. Set clear sales goals and identified activities to advance the sales process and close deals. Presented and demonstrated products to distributor sales professionals and end-users, driving product adoption rates. Monitored the client's environment, identified opportunities, and implemented effective strategies for market share growth.
Skills: Project Management · Process Improvement · Customer Contact · Interpersonal Skills · Customer Experience · Leadership · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Relacionamento com clientes · Time Management · Organization Skills · English · Google FormsSkills: Project Management · Process Improvement · Customer Contact · Interpersonal Skills · Customer Experience · Leadership · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms
Customer Support AgentCustomer Support Agent

Join Oxo · Part-time
Nov 2021 - Apr 2022 · 6 mosNov 2021 - Apr 2022 · 6 mos
RemoteRemote
Stripe (Issuing refunds, processing payments, etc)
Monitoring and detecting any possible issues;
Monitoring car issues, contacting the team, and delegating tasks
Answering English, Portuguese, and Spanish-speaking customers.Stripe (Issuing refunds, processing payments, etc) Monitoring and detecting any possible issues; Monitoring car issues, contacting the team, and delegating tasks Answering English, Portuguese, and Spanish-speaking customers.
Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google FormsSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google Forms
Appliance Factory Parts logo
Customer Service RepresentativeCustomer Service Representative
Appliance Factory Parts · ContractAppliance Factory Parts · Contract
May 2020 - Aug 2020 · 4 mosMay 2020 - Aug 2020 · 4 mos
United States · RemoteUnited States · Remote
Provided primary customer support to internal and external customers.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended products to customers, thoroughly explaining details.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Recommended products to customers, thoroughly explaining details. Communicated with vendors regarding backorder availability, future inventory and special orders. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google FormsSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google Forms
Lime logo
LimeLime
Contract · 1 yr 7 mosContract · 1 yr 7 mos
RemoteRemote
Bilingual Customer Service Representative/ LeadBilingual Customer Service Representative/ Lead
Sep 2019 - Mar 2020 · 7 mosSep 2019 - Mar 2020 · 7 mos
São Paulo Area, BrazilSão Paulo Area, Brazil
Led and managed a customer support team, resulting in a 20% increase in customer satisfaction ratings.
Improved first response time by 25% and reduced customer wait times by 15% through effective monitoring of ticket flow and agent performance.
Analyzed CSAT data, leading to a 10% increase in positive customer feedback and identification of areas for improvement.
Successfully resolved complex customer issues, resulting in a 15% reduction in escalation rates.
Recognized with the Customer Service Excellence Award in 2020 for exceptional leadership and dedication to customer satisfaction.Led and managed a customer support team, resulting in a 20% increase in customer satisfaction ratings. Improved first response time by 25% and reduced customer wait times by 15% through effective monitoring of ticket flow and agent performance. Analyzed CSAT data, leading to a 10% increase in positive customer feedback and identification of areas for improvement. Successfully resolved complex customer issues, resulting in a 15% reduction in escalation rates. Recognized with the Customer Service Excellence Award in 2020 for exceptional leadership and dedication to customer satisfaction.
Skills: Customer-focused Service · Social Media · Customer Contact · Customer Experience · Customer Relationship Management (CRM) · softskills · Satisfação do cliente · Basecamp · Leadership · Zendesk · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Liderança de equipe · Relacionamento com clientes · Organization Skills · English · Reporting · Google Forms · TrainingSkills: Customer-focused Service · Social Media · Customer Contact · Customer Experience · Customer Relationship Management (CRM) · softskills · Satisfação do cliente · Basecamp · Leadership · Zendesk · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Liderança de equipe · Relacionamento com clientes · Organization Skills · English · Reporting · Google Forms · Training

Customer Service AgentCustomer Service Agent
Sep 2018 - Sep 2019 · 1 yr 1 mo
Achieved a 95% customer satisfaction rate by promptly resolving customer issues and providing exceptional service.
Collaborated with colleagues to reduce call wait times by 30% through effective communication and call redirection.
Streamlined claims processing by closely collaborating with the claims department.
Recognized as Employee of the Year in 2019 for outstanding customer service and a 15% increase in customer retention rates.Achieved a 95% customer satisfaction rate by promptly resolving customer issues and providing exceptional service. Collaborated with colleagues to reduce call wait times by 30% through effective communication and call redirection. Streamlined claims processing by closely collaborating with the claims department. Recognized as Employee of the Year in 2019 for outstanding customer service and a 15% increase in customer retention rates.

Law Intern/ Assistant
M. Biasioli
Jul 2006 - Jun 2007 · 1 yr
São Paulo e Região, BrasilSão Paulo e Região, Brasil
Researched statutes and laws to support compliance and legal risk management.
Drafted letters to firms, and businesses to request settlement or compliance with discovery requests.
Completed research and established requirements to draft contract process documentation.
Reviewed, drafted, and revised agreements and contracts to protect client interests.
Organized legal filing system to maximize efficiency.
Answered questions from management and presented information effectively.
Conferred with clients and other involved parties to gather and track case information.
Scanned, converted, and organized records into electronic format with a consistent naming convention.
Worked closely with legal, sales, and management departments.
Provided assistance on compliance projects.Researched statutes and laws to support compliance and legal risk management. Drafted letters to firms, and businesses to request settlement or compliance with discovery requests. Completed research and established requirements to draft contract process documentation. Reviewed, drafted, and revised agreements and contracts to protect client interests. Organized legal filing system to maximize efficiency. Answered questions from management and presented information effectively. Conferred with clients and other involved parties to gather and track case information. Scanned, converted, and organized records into electronic format with a consistent naming convention. Worked closely with legal, sales, and management departments. Provided assistance on compliance projects.

Caixa Econômica Federal
Law Intern
Caixa Economica Federal
Apr 2004 - Dec 2006 · 2 yrs 9 mosApr 2004 - Dec 2006 · 2 yrs 9 mos
Brasília e Região
Communicated with law firms and paralegals to gather information for lawsuits.
Researched statutes and laws to support compliance and legal risk management.
Drafted letters to clients, firms, and businesses to request settlement or compliance with discovery requests.
Completed research and established requirements to draft contract process documentation.
Reviewed, drafted, and revised agreements and contracts to protect client interests.
Organized legal filing system to maximize efficiency.
Answered questions from management and presented information effectively.
Conferred with clients and other involved parties to gather and track case information.Communicated with law firms and paralegals to gather information for lawsuits. Researched statutes and laws to support compliance and legal risk management. Drafted letters to clients, firms, and businesses to request settlement or compliance with discovery requests. Completed research and established requirements to draft contract process documentation. Reviewed, drafted, and revised agreements and contracts to protect client interests. Organized legal filing system to maximize efficiency. Answered questions from management and present information effectively. Conferred with clients and other involved parties to gather and track case information.

Law Intern Law Intern
Ministério do Planejamento, Desenvolvimento e GestãoMinistério do Planejamento, Desenvolvimento e Gestão
May 2004 - Aug 2004 · 4 mos
Brasília e Região, Brasil
Researched statutes and laws to support compliance and legal risk management.
Drafted letters to firms, and businesses to request settlement or compliance with discovery requests.
Completed research and established requirements to draft contract process documentation.
Reviewed, drafted, and revised agreements and contracts to protect client interests.
Organized legal filing system to maximize efficiency.
Answered questions from management and present information effectively.
Conferred with clients and other involved parties to gather and track case information.","rawText":"Customer Service Representative Bullit Group · Contract Aug 2020 - Present · 3 yrs 1 mo United Kingdom · Remote Reduced on-hold wait times by 20% by answering customer telephone calls within 30 seconds. Maintained a 95% or higher customer satisfaction rating through personalized solutions and proactive communication. Increased customer retention rates by 15% through effective consultation with external parties to resolve discrepancies. Achieved a 90% resolution rate for technical inquiries by utilizing a troubleshooting resolution tree. Provided direct support to over 500 internal and external customers monthly. Generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information.Reduced on-hold wait times by 20% by answering customer telephone calls within 30 seconds. Maintained a 95% or higher customer satisfaction rating through personalized solutions and proactive communication. Increased customer retention rates by 15% through effective consultation with external parties to resolve discrepancies. Achieved a 90% resolution rate for technical inquiries by utilizing a troubleshooting resolution tree. Provided direct support to over 500 internal and external customers monthly. Generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information. Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Contato com clientes · Salesforce.com · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms · TrainingSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Contato com clientes · Salesforce.com · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms · Training PinchForthPinchForth 10 mos Operations ManagerOperations Manager ContractContract Aug 2022 - Feb 2023 · 7 mosAug 2022 - Feb 2023 · 7 mos United States · RemoteUnited States · Remote Facilitated effective communication between departments, resulting in a 25% reduction in missed deadlines and a 20% increase in productivity. Identified and corrected ineffective practices, enhancing overall performance. Created and optimized internal policies and processes, improving efficiency and effectiveness. Investigated and resolved non-conformance issues, leading to a significant reduction in incidents. Assisted in hiring and training team members, improving employee retention rates.Facilitated effective communication between departments, resulting in a 25% reduction in missed deadlines and a 20% increase in productivity. Identified and corrected ineffective practices, enhancing overall performance. Created and optimized internal policies and processes, improving efficiency and effectiveness. Investigated and resolved non-conformance issues, leading to a significant reduction in incidents. Assisted in hiring and training team members, improving employee retention rates. Skills: Process Improvement · Operations Management · Interpersonal Skills · Customer Experience · Data Analysis · Payroll Administration · Payroll Processing · Rippling · Productive.io · Budgeting · Spreadsheets · Auditing · Analytical Skills · Leadership · Pesquisa online · Data Entry · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Reporting · Google Forms · TrainingSkills: Process Improvement · Operations Management · Interpersonal Skills · Customer Experience · Data Analysis · Payroll Administration · Payroll Processing · Rippling · Productive.io · Budgeting · Spreadsheets · Auditing · Analytical Skills · Leadership · Pesquisa online · Data Entry · Microsoft Excel · Google Docs · Customer Service · Relacionamento com clientes · Time Management · Organization Skills · English · Reporting · Google Forms · Training Account Manager May 2022 - Aug 2022 · 4 mosMay 2022 - Aug 2022 · 4 mos Developed and executed account growth plans, increasing sales revenue and improving customer retention rates. Built and maintained strong relationships with current and prospective customers, resulting in higher customer satisfaction ratings. Set clear sales goals and identified activities to advance the sales process and close deals. Presented and demonstrated products to distributor sales professionals and end-users, driving product adoption rates. Monitored the client's environment, identified opportunities, and implemented effective strategies for market share growth. Developed and executed account growth plans, increasing sales revenue and improving customer retention rates. Built and maintained strong relationships with current and prospective customers, resulting in higher customer satisfaction ratings. Set clear sales goals and identified activities to advance the sales process and close deals. Presented and demonstrated products to distributor sales professionals and end-users, driving product adoption rates. Monitored the client's environment, identified opportunities, and implemented effective strategies for market share growth. Skills: Project Management · Process Improvement · Customer Contact · Interpersonal Skills · Customer Experience · Leadership · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Relacionamento com clientes · Time Management · Organization Skills · English · Google FormsSkills: Project Management · Process Improvement · Customer Contact · Interpersonal Skills · Customer Experience · Leadership · Pesquisa online · Customer Satisfaction · Microsoft Excel · Google Docs · Relacionamento com clientes · Time Management · Organization Skills · English · Google Forms Customer Support AgentCustomer Support Agent Join Oxo · Part-time Nov 2021 - Apr 2022 · 6 mosNov 2021 - Apr 2022 · 6 mos RemoteRemote Stripe (Issuing refunds, processing payments, etc) Monitoring and detecting any possible issues; Monitoring car issues, contacting the team, and delegating tasks Answering English, Portuguese, and Spanish-speaking customers.Stripe (Issuing refunds, processing payments, etc) Monitoring and detecting any possible issues; Monitoring car issues, contacting the team, and delegating tasks Answering English, Portuguese, and Spanish-speaking customers. Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google FormsSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google Forms Appliance Factory Parts logo Customer Service RepresentativeCustomer Service Representative Appliance Factory Parts · ContractAppliance Factory Parts · Contract May 2020 - Aug 2020 · 4 mosMay 2020 - Aug 2020 · 4 mos United States · RemoteUnited States · Remote Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Recommended products to customers, thoroughly explaining details. Communicated with vendors regarding backorder availability, future inventory and special orders. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Provided primary customer support to internal and external customers. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Recommended products to customers, thoroughly explaining details. Communicated with vendors regarding backorder availability, future inventory and special orders. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Skills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google FormsSkills: Customer Support · Customer-focused Service · Customer Contact · Interpersonal Skills · Customer Experience · Customer Relationship Management (CRM) · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Relacionamento com clientes · Organization Skills · English · Google Forms Lime logo LimeLime Contract · 1 yr 7 mosContract · 1 yr 7 mos RemoteRemote Bilingual Customer Service Representative/ LeadBilingual Customer Service Representative/ Lead Sep 2019 - Mar 2020 · 7 mosSep 2019 - Mar 2020 · 7 mos São Paulo Area, BrazilSão Paulo Area, Brazil Led and managed a customer support team, resulting in a 20% increase in customer satisfaction ratings. Improved first response time by 25% and reduced customer wait times by 15% through effective monitoring of ticket flow and agent performance. Analyzed CSAT data, leading to a 10% increase in positive customer feedback and identification of areas for improvement. Successfully resolved complex customer issues, resulting in a 15% reduction in escalation rates. Recognized with the Customer Service Excellence Award in 2020 for exceptional leadership and dedication to customer satisfaction.Led and managed a customer support team, resulting in a 20% increase in customer satisfaction ratings. Improved first response time by 25% and reduced customer wait times by 15% through effective monitoring of ticket flow and agent performance. Analyzed CSAT data, leading to a 10% increase in positive customer feedback and identification of areas for improvement. Successfully resolved complex customer issues, resulting in a 15% reduction in escalation rates. Recognized with the Customer Service Excellence Award in 2020 for exceptional leadership and dedication to customer satisfaction. Skills: Customer-focused Service · Social Media · Customer Contact · Customer Experience · Customer Relationship Management (CRM) · softskills · Satisfação do cliente · Basecamp · Leadership · Zendesk · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Liderança de equipe · Relacionamento com clientes · Organization Skills · English · Reporting · Google Forms · TrainingSkills: Customer-focused Service · Social Media · Customer Contact · Customer Experience · Customer Relationship Management (CRM) · softskills · Satisfação do cliente · Basecamp · Leadership · Zendesk · Customer Satisfaction · Data Entry · Google Docs · Customer Service · Liderança de equipe · Relacionamento com clientes · Organization Skills · English · Reporting · Google Forms · Training Customer Service AgentCustomer Service Agent Sep 2018 - Sep 2019 · 1 yr 1 mo Achieved a 95% customer satisfaction rate by promptly resolving customer issues and providing exceptional service. Collaborated with colleagues to reduce call wait times by 30% through effective communication and call redirection. Streamlined claims processing by closely collaborating with the claims department. Recognized as Employee of the Year in 2019 for outstanding customer service and a 15% increase in customer retention rates.Achieved a 95% customer satisfaction rate by promptly resolving customer issues and providing exceptional service. Collaborated with colleagues to reduce call wait times by 30% through effective communication and call redirection. Streamlined claims processing by closely collaborating with the claims department. Recognized as Employee of the Year in 2019 for outstanding customer service and a 15% increase in customer retention rates. Law Intern/ Assistant M. Biasioli Jul 2006 - Jun 2007 · 1 yr São Paulo e Região, BrasilSão Paulo e Região, Brasil Researched statutes and laws to support compliance and legal risk management. Drafted letters to firms, and businesses to request settlement or compliance with discovery requests. Completed research and established requirements to draft contract process documentation. Reviewed, drafted, and revised agreements and contracts to protect client interests. Organized legal filing system to maximize efficiency. Answered questions from management and presented information effectively. Conferred with clients and other involved parties to gather and track case information. Scanned, converted, and organized records into electronic format with a consistent naming convention. Worked closely with legal, sales, and management departments. Provided assistance on compliance projects.Researched statutes and laws to support compliance and legal risk management. Drafted letters to firms, and businesses to request settlement or compliance with discovery requests. Completed research and established requirements to draft contract process documentation. Reviewed, drafted, and revised agreements and contracts to protect client interests. Organized legal filing system to maximize efficiency. Answered questions from management and presented information effectively. Conferred with clients and other involved parties to gather and track case information. Scanned, converted, and organized records into electronic format with a consistent naming convention. Worked closely with legal, sales, and management departments. Provided assistance on compliance projects. Caixa Econômica Federal Law Intern Caixa Economica Federal Apr 2004 - Dec 2006 · 2 yrs 9 mosApr 2004 - Dec 2006 · 2 yrs 9 mos Brasília e Região Communicated with law firms and paralegals to gather information for lawsuits. Researched statutes and laws to support compliance and legal risk management. Drafted letters to clients, firms, and businesses to request settlement or compliance with discovery requests. 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