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•    Wireframes, prototypes and mockups creation.
•    Final design deliverable.
•    Technologies:  HTML, CSS, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Adobe Fireworks, Adobe Premiere Pro, Adobe Flash (basic), Adobe Indesign (basic).

* TeraCode (Computer Software) [from 9/2012]: •    Working alongside developers and project leaders with Agile methodologies.
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•    Wireframes and mock-ups creation for websites, web apps and mobile apps.
•    Implementation on HTML and CSS.
•    Research on new technologies and tendencies.
•    Technologies: HTML, CSS, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Adobe Fireworks, Adobe Premiere Pro, Adobe Flash (basic), Adobe Indesign (basic).

* TeraCode (Computer Software) [from 12/2011]: •    Functional and integration testing of web applications and mobile applications. Platforms: Iphone, iPad, Blackberry and Android.
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•    Part of a QA team for a project based on Java and Flex technologies.
•    Requirements analysis and disambiguation.
•    Estimation and sprint planning.
•    Creation and execution of test sets and monitoring of cases.

* Allied Testing (Information Technology and Services) [from 7/2010]: •    Integration and E2E testing for Thomson Reuters.
•    Integration and functional testing for TD Ameritrade for their internal transaction database. On site: Omaha, NE and off-site: BA, Arg.
•    Creation and execution of test sets and issue tracking.
•    Platforms and applications: HP Quality Center, Siebel, HP Openview (TOM), Compass mainframe, Bostelnet (Unix based).

* iiNet Auckland ltd (Information Technology and Services) [from 12/2008]: •    Focused on billing, sales and technical support areas.
•    Managing calls aiming to provide the best quality attention and personalised service.
•    Team lead: Provided customer service, call techniques coaching and follow up.

* Verizon Business (Information Technology and Services) [from 2/2007]: • Managed orders for high bandwidth long distance circuits (T1 and T2) for a variety of global accounts.
• Processed long distance, high bandwidth disconnect and reconnect orders.
• Database administration and migration of telephone lines from one digital switch to another.
• Effective use of data administration software in order to perform daily tasks.
• Timely process each order and follow it up until its closure.
• Data entry and cases follow up.
• Daily communication with United States departments.

* Teleperformance (Outsourcing/Offshoring) [from 10/2005]: Dell Customer Care, Dell Sales and Motorola IDEN Customer Care.

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Platforms: Iphone, iPad, Blackberry and Android. • Sole QA for a .net project with Silverlight technologies. • Part of a QA team for a project based on Java and Flex technologies. • Requirements analysis and disambiguation. • Estimation and sprint planning. • Creation and execution of test sets and monitoring of cases. * Allied Testing (Information Technology and Services) [from 7/2010]: • Integration and E2E testing for Thomson Reuters. • Integration and functional testing for TD Ameritrade for their internal transaction database. 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