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CTS Manager Mexico Oct 2014 - Jul 2017
-Leading and growing technical customer support team with operator like Telcel, America Movil,
AT&T, Telefónica Movil de México
-Identify problems in Homologation Process, and others projects like IOT, early and work them to
resolution with customer and internal teams
-Manage escalation of critical customer issues, working closely with Engineering, Services, Account
Relationship Management, Customer Success and Product Management teams
-Adopt and continuously improve support management tools and self-service resources to provide
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-Lead Technical Support teams in the establishment, documentation and adherence to
repeatable processes, including quality control.
NYX MOBILE DE MEXICO FEB. 2012 - MAR. 2014
KEY ACCOUNT MANAGER & CHIEF VALIDATIONS.
- FOLLOW UP WITH CUSTOMER SALES PROCESS, VALIDATION AND APPROVAL OF ACCEPTING TERMINALS
WITH OPERATORS: SUCH AS TELCEL, AMERICA MOVIL, IUSACELL.
- FAULT NOTIFICATION AND IMPROVEMENTS WITH DEVELOPERS IN KOREA, CHINA. (VALIDATION TESTING RF
(GSM / UMTS / HSPA + / LTE), PERSONALIZATION, APPLICATIONS, AND SERVICES).
-NEGOTIATING WITH OPERATORS TO MEET YOUR REQUIREMENTS, AND GET SHOPPING OBTAIN VALIDATION.
AEROFLEX JAN 2010 - FEB. 2012
KEY ACCOUNT MANAGER.
-IDENTIFY AND DEVELOP BUSINESS FOR SALES IN THE TELECOMMUNICATIONS INDUSTRY, FOCUSING ON THE
PURCHASE OF TEST AND MEASUREMENT PRODUCTS (RF (GSM / UMTS / HSPA + / LTE), SPECTRUM
ANALYZERS, NETWORK ANALYZERS, EMC ANECHOIC CHAMBERS EQUIPMENT.
-DOING BUSINESS STRATEGIES FOR CUSTOMER RETENTION AND DEVELOPMENT OF OTHER POTENTIAL
FUTURE
- COORDINATE PROJECTS WITH LARGE COMPANY LIKE TELCEL, AMERICA MOVIL, IUSACELL, SSP (MINISTRY OF
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Além disso, ofereço serviços de tradução de textos de qualidade em diferentes idiomas, além de expertise em SEO para melhorar o desempenho do site nos mecanismos de busca. Também posso ajudar os clientes a aumentar sua presença online, criando landing pages de alta conversão para produtos ou serviços, desenvolvendo sites responsivos e de fácil navegação, e muito mais. Estou comprometido em garantir a satisfação do cliente e trabalho em colaboração com eles até que o projeto esteja concluído da forma que eles imaginaram. Acredito que a chave para o sucesso do cliente é uma comunicação clara e uma compreensão profunda de suas necessidades e objetivos de negócios. Ao longo dos anos, recebi feedback positivo de muitos clientes satisfeitos com meu trabalho, e estou ansioso para continuar ajudando outras empresas e indivíduos a alcançarem seus objetivos de negócios por meio de soluções de design e marketing digital de alta qualidade.","rating":4.8899999999999997,"ranking":120,"position":{"position":"hero","next":null,"name":"Hero","description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. Leer más"},"completed":118,"hourlyRate":{"rate":100,"currency":"BRL"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/3cec031d39885772e6a3f54affb8c365","logoUrl":"https://cf.workana.com/logos/e2aca8c6813a24873333d3e6d85bc7f2/my/WhatsAppImage20230429at190159_160_160.jpeg","truncatedCompanyDescription":"Olá, meu nome é Gabriel e sou um designer gráfico e especialista em marketing digital com mais de 3 anos de experiência. Tenho habilidades em diversas áreas, incluindo diagramação de livros, e-books e plrs, tradução d...","ratingData":{"label":"4.89 of 5.00","stars":4.8899999999999997},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/en/freelancers/brazil?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"skillTags":[{"anchorText":"Graphic Design","anchorLink":"https://www.workana.com/en/hire/graphic-design","isCertified":false,"title":"Graphic Design - Freelancers"},{"anchorText":"Adobe Illustrator","anchorLink":"https://www.workana.com/en/hire/adobe-illustrator","isCertified":false,"title":"Adobe Illustrator - Freelancers"},{"anchorText":"WordPress","anchorLink":"https://www.workana.com/en/hire/wordpress","isCertified":false,"title":"WordPress - Freelancers"},{"anchorText":"Translation","anchorLink":"https://www.workana.com/en/hire/translation-1","isCertified":false,"title":"Translation - Freelancers"},{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Ghostwriting","anchorLink":"https://www.workana.com/en/hire/ghostwriting","isCertified":false,"title":"Ghostwriting - Freelancers"},{"anchorText":"Marketing Strategy","anchorLink":"https://www.workana.com/en/hire/marketing-strategy","isCertified":false,"title":"Marketing Strategy - Freelancers"},{"anchorText":"Advertising on Google, Facebook","anchorLink":"https://www.workana.com/en/hire/advertising-on-google-facebook-1","isCertified":false,"title":"Advertising on Google, Facebook - Freelancers"},{"anchorText":"Social network advertising","anchorLink":"https://www.workana.com/en/hire/social-network-advertising","isCertified":false,"title":"Social network advertising - Freelancers"},{"anchorText":"Facebook Ads","anchorLink":"https://www.workana.com/en/hire/facebook-ads","isCertified":false,"title":"Facebook Ads - Freelancers"},{"anchorText":"Google AdWords","anchorLink":"https://www.workana.com/en/hire/google-adwords","isCertified":false,"title":"Google AdWords - Freelancers"},{"anchorText":"Design & Multimedia","anchorLink":"https://www.workana.com/en/hire/design-multimedia","isCertified":false,"title":"Design & Multimedia - Freelancers"},{"anchorText":"Writing & Translation","anchorLink":"https://www.workana.com/en/hire/writing-translation","isCertified":false,"title":"Writing & Translation - Freelancers"},{"anchorText":"Sales & Marketing","anchorLink":"https://www.workana.com/en/hire/sales-marketing","isCertified":false,"title":"Sales & Marketing - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/en/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/481b1eea78cc727b6efa3b544d202873","directPaymentText":"Send direct payment"},"bannerAccelerator":null}