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México DF
Factural
Noviembre 2009 - a la fecha
Emprendedor
Principales Funciones: Inicié un negocio propio en el campo de la facturación
electrónica, venta de equipo de cómputo y servicios de tecnologías de la información.
LOGROS
Haber tenido la experiencia de ser mi propio jefe, y estar inmerso en los procesos de negocio necesarios como son las ventas en frío, promoción online y offline, seguimiento y atención a clientes y administración.

México DF
Getronics
Julio 2007- Enero 2009
Analista en soporte técnico
Principales Funciones: Dar un servicio de clase mundial atendiendo llamadas de clientes de Estados Unidos y Europa en soporte técnico con sistemas integrados de acuerdo al contrato en servicio.
LOGROS
Conocer los procedimientos para dar un servicio de excelencia en soporte técnico por medio de herramientas de cómputo en redes y sistemas de manera remota con un servicio de clase mundial.

México DF
American Express
Enero. 2006- Junio 2007
Analista
Principales Funciones: Dar un servicio de nivel mundial atendiendo las llamadas de clientes de los diferentes servicios financieros de tarjetas de servicio y de crédito en el departamento de International Dollar Card (IDC), tarjetas en dólares.
LOGROS
Conocer el manejo de los diferentes sistemas de atención al cliente y de los tipos de servicios financieros que American Express ofrece.

Las Vegas, Nevada, US
M3 Printing, Imprenta
Sep. 2004 - Nov. 2005
Jefe de Diseño
Principales Funciones: Mis conocimientos previos en CorelDraw, Adobe Illustrator y Adobe Acrobat, asi como el manejo del inglés, fueron de ayuda para el desarrollo e impresión local de materiales impresos como tarjetas y cartas de presentación, folletos, menús, etc. También, mi conocimiento previo en redes ayudo a establecer una conexión en red entre las estaciones de trabajo Windows y Macintosh y estaciones NT conectadas con la ayuda del programa para Macintosh Dave 5.0.1, a un imagesetter para negativos, ayudando de esta manera a ahorrar tiempo de producción y al ahorro de recursos, ya que anteriormente se hacia mediante el quemado de Cd’s desde la estación Windows via “sneakernet” hacia las estaciones NT.
También, debido al conocimiento general del software de contabilidad Quickbook 2000, me hice cargo de mantener un record de entrega y cobro de cheques a proveedores y clientes, así como la entrega de facturas y pago de nómina.
LOGROS
Logré reducir y facilitar la salida de pruebas de negativos mediante la instalación de una red entre las estaciones de diseño y las estaciones NT de salida de negativos.

Las Vegas, Nevada, US
APlus Insurance, Seguros de Auto
Ene. 2003 - Jul. 2004
Atención a Clientes
Principales Funciones: Elaborar cotizaciones para servicios de pólizas de seguro de auto y renovaciones. Proveer a los clientes de la información adecuada para orientarlos en los trámites necesarios para reportes de tránsito y obtener la documentación necesaria para obtener sus pólizas de seguro sin problemas.
LOGROS
Este empleó me sirvió de adiestramiento para el manejo de clientes en situaciones complicadas, lo cual me ayudó para puestos posteriores y para poder mejorar el manejo del idioma inglés.

Las Vegas, Nevada, US
Comité Patriótico Mexicano
Mar. 2001 - Nov. 2002
Instructor de Cómputo
Principales Funciones: Mis conocimientos en paquetería Windows, específicamente Office 97, me permitió dar entrenamiento en Microsoft Word y Excel a personas de habla hispana de entre 20 y 60 años de edad. También, gracias a mi conocimiento del sistema Windows 98, fui capaz de dar apoyo técnico, instalar una red Windows y asistir en la instalación de software.
LOGROS
Recibí diversos reconocimiento a mi trabajo por parte de los miembros del comite, así como de los mismos alumnos, como uno de los mejores maestros que habían tenido por mi paciencia y manera de explicar los conceptos de computación.

Las Vegas, Nevada, US
El Heraldo de las Vegas, periódico semanal
Oct. 2000 - Dec. 2000
Formación y paginación
Principales Funciones: Por mi experiencia anterior en publicaciones, fui capaz de asistir en la elaboración de anuncios nuevos, corrección de anuncios anteriores, formación y paginaciones, así como salida de separación de color de un periódico semanal de 40 páginas, todo hecho con ayuda del sistema Macintosh y programas de Photoshop, Illustrator y QuarkxPress.

Las Vegas, Nevada, US
Directorio Hispano de Las Vegas
Sep. 1998 - Ago. 2000
Diseño y formación
Principales Funciones: Mis conocimientos en Macintosh me habilitaron a desarrollar un directorio hispano en CorelDraw 8 en Windows, diseñando anuncios y elaborando un listado de todos los clientes del directorio, así como el diseño a color de la portada. Aquí mismo se desarrollaba una revista mensual de 22 páginas, la cual yo también estaba a cargo de diseñarla en su totalidad.
LOGROS
Desarrolle una técnica de diseño, incorporando en capas y unificando el mensaje con la imagen, mejorando la calidad de los anuncios.

Las Vegas, Nevada, US
Tiempo Libre, periódico en español
Jun. 1995 - Jun. 1998
Diseño y formación
Principales Funciones: Con estudio y trabajo diario, fui capaz de aprender en las instalaciones de este periódico hispano, los programas de diseño en Macintosh, Adobe Photoshop, Illustrator, PageMaker y QuarkXPress. Mas tarde, me volví el principal y único formador de este periódico semanal de 34 paginas. Mis obligaciones incluían la recopilación y corrección de estilo de noticias de Notimex, con fotos relacionadas. Reducción, ajuste y retoque de fotografías del mismo servicio, escaneo de fotos y conversión de textos mediante el programa OCR Omnipage.
Traducción y corrección de textos en inglés, búsqueda de información en internet, elaboración de anuncios nuevos y corrección de anuncios anteriores, así como formación y diagramación, salida de separaciones de color y preparaciones de respaldos. Así también daba soporte y mantenimiento técnico a la red Macintosh Apple Talk en sistema Mac OS 8.6 y era encargado del entrenamiento a nuevos empleados.
LOGROS
La autoformación, al ser capaz de mantener la producción semanal de este
periódico por cuenta propia y sin ayuda alguna por un año consecutivo.

México D.F.
Complejo Editorial Mexicano (Periodico Tribuna)
Feb. 1992 Ene. 1995
Captura
Principales Funciones: Responsable de la captura de información de los reporteros al sistema computarizado de la empresa.
LOGROS
Aprendizaje continuo en el manejo de los sistemas informáticos.

México D.F. Centro Universitario de Comunicación de la Ciencia
Jun. 1991 - Ene. 1992
Procesos de Evaluación
Principales Funciones: Encuestas y evaluación sobre instrumentos aplicados a la difusión de la ciencia.
LOGROS
Introducción a la aplicación práctica de los sistemas de cómputo. Manejo de los sistemas 386 y uso de los programas Dbase para análisis de datos y captura en WordPerfect.

México D.F.
Coordinación del CCH, UNAM
Jun. 1989 - Feb. 1991
Archivo y Fotografía
Principales Funciones: Responsable de toma y revelado, así como el registro, manejo y archivo de material fotográfico para su publicación en la Gaceta del CCH y en publicaciones de apoyo académico.
LOGROS
La autodisciplina y desarrollo de la responsabilidad en un campo de trabajo.
Conocimiento y desarrollo de las técnicas fotográficas para aplicación editorial.","rawText":"Experiencia: México DF Factural Noviembre 2009 - a la fecha Emprendedor Principales Funciones: Inicié un negocio propio en el campo de la facturación electrónica, venta de equipo de cómputo y servicios de tecnologías de la información. LOGROS Haber tenido la experiencia de ser mi propio jefe, y estar inmerso en los procesos de negocio necesarios como son las ventas en frío, promoción online y offline, seguimiento y atención a clientes y administración. México DF Getronics Julio 2007- Enero 2009 Analista en soporte técnico Principales Funciones: Dar un servicio de clase mundial atendiendo llamadas de clientes de Estados Unidos y Europa en soporte técnico con sistemas integrados de acuerdo al contrato en servicio. LOGROS Conocer los procedimientos para dar un servicio de excelencia en soporte técnico por medio de herramientas de cómputo en redes y sistemas de manera remota con un servicio de clase mundial. México DF American Express Enero. 2006- Junio 2007 Analista Principales Funciones: Dar un servicio de nivel mundial atendiendo las llamadas de clientes de los diferentes servicios financieros de tarjetas de servicio y de crédito en el departamento de International Dollar Card (IDC), tarjetas en dólares. LOGROS Conocer el manejo de los diferentes sistemas de atención al cliente y de los tipos de servicios financieros que American Express ofrece. 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También, debido al conocimiento general del software de contabilidad Quickbook 2000, me hice cargo de mantener un record de entrega y cobro de cheques a proveedores y clientes, así como la entrega de facturas y pago de nómina. LOGROS Logré reducir y facilitar la salida de pruebas de negativos mediante la instalación de una red entre las estaciones de diseño y las estaciones NT de salida de negativos. Las Vegas, Nevada, US APlus Insurance, Seguros de Auto Ene. 2003 - Jul. 2004 Atención a Clientes Principales Funciones: Elaborar cotizaciones para servicios de pólizas de seguro de auto y renovaciones. Proveer a los clientes de la información adecuada para orientarlos en los trámites necesarios para reportes de tránsito y obtener la documentación necesaria para obtener sus pólizas de seguro sin problemas. 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