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Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":457,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":2,"hourlyRate":{"rate":15,"currency":"USD"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/3d75c48bd603fc6be480483cef98eca1","logoUrl":"https://cf.workana.com/logos/1ada8c79aeb42d2b628be8333512cdb4/jh/AdobeExpressfile_160_160.png","truncatedCompanyDescription":"Has llegado a este lugar por alguna razón, quizás por necesidad, curiosidad o incluso por el destino... Ahora que estás aquí, ¿por qué no aprovechas la oportunidad para conocerme? Me llamo Dorka, soy Dominicana, con L...","ratingData":{"label":"5 of 5.00","stars":5},"countryData":{"country":"DO","name":"Dominican Republic","class":"flag flag-do","url":"https://www.workana.com/en/freelancers/dominican-republic","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Internet Marketing","anchorLink":"https://www.workana.com/en/hire/internet-marketing","isCertified":false,"title":"Internet Marketing - Freelancers"},{"anchorText":"Images for social networks","anchorLink":"https://www.workana.com/en/hire/images-for-social-networks-1","isCertified":false,"title":"Images for social networks - Freelancers"},{"anchorText":"Content for social networks","anchorLink":"https://www.workana.com/en/hire/content-for-social-networks-1","isCertified":false,"title":"Content for social networks - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Translation","anchorLink":"https://www.workana.com/en/hire/translation-1","isCertified":false,"title":"Translation - Freelancers"},{"anchorText":"Transcription","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Video Editing","anchorLink":"https://www.workana.com/en/hire/video-editing","isCertified":false,"title":"Video Editing - Freelancers"},{"anchorText":"Sales & Marketing","anchorLink":"https://www.workana.com/en/hire/sales-marketing","isCertified":false,"title":"Sales & Marketing - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Writing & Translation","anchorLink":"https://www.workana.com/en/hire/writing-translation","isCertified":false,"title":"Writing & Translation - Freelancers"},{"anchorText":"Finance & Management","anchorLink":"https://www.workana.com/en/hire/finance-management","isCertified":false,"title":"Finance & Management - Freelancers"}]},{"seoURL":"https://www.workana.com/freelancer/9b9fc30bc5792c58a755eb706a10676b","companyVisibleName":"Pankaj K. 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As a successful, creative marketing Personnel I focus on optimized content, I have produced copy for leading international brands as well as helping many of businesses to make their online presence felt. 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I started at a small advertising firm before moving up to be the head of web development at a medium sized firm, where I created a content management system we sold to schools (over 300 sold in two years) to great success. On relocating to London, I spent eight years at The American School in London, doing everything from Wordpress, custom e-newsletters, online messaging boards, to building dynamic database-driven iCal feeds and event registrations. I've made several content management systems, in short I've been able to do a lot of interesting, creative work. And I look forward to doing a lot more. Job Title: Freelance Front-End & Middleware Designer Company: webcraft.co Description: Freelance work as a Front-End & Middleware Developer. RESPONSIBILITIES INCLUDE Design, coding, project management, database administration, client liaison TECHNOLOGIES EMPLOYED HTML (4&5), CSS (2&3), Javascript, jQuery, PHP5, Wordpress, Photoshop, MySQL, Linux servers From:01/Apr/2012 Job Title: Online Services Manager Company: American School in London Description: RESPONSIBILITIES INCLUDE Overall responsibility for all online services including CMS and online learning environments: strategy, web design, coding, project management, web server management, database administration, training, implementation of new technologies TECHNOLOGIES EMPLOYED HTML (4&5), CSS (2&3), Javascript, PHP5, Wordpress, Photoshop, Wikimedia, Moodle, phpBB, MySQL, Linux & Windows servers From:01/Jul/2004 To:01/Apr/2012 Job Title: Web Manager Company: Vivid Computers Description: RESPONSIBILITIES INCLUDE Design, coding, systems integration, project management, server management, database administration, client liaison TECHNOLOGIES EMPLOYED HTML, CSS, Javascript, PHP, Photoshop, MySQL, Linux & Windows servers From:01/Feb/2002 To:01/Apr/2004 Job Title: Contributor Company: Rampant Media Description: RESPONSIBILITIES INCLUDE hosting, script writing, production, voice work From:01/Feb/2001 To:01/Apr/2004 Job Title: Web Developer Company: Pop Advertising Description: TECHNOLOGIES EMPLOYED HTML, CSS, Javascript, Photoshop, MS Access RESPONSIBILITIES INCLUDE design, coding, network administration (Win/Linux) From:01/Jan/2001 To:01/Jan/2001 Job Title: Freelance web developer Company: Fuller Books Description: Over a two week period I worked very closely with several key members of staff to produce a custom management system for this bookshop. Key features included: 1) All pages text should be editable 2) All images should be replaceable by simply uploading a new one; any images upload should resize automatically 3) A series of different page types, from event listings, rare books, their lecture series, downloads, essays etc., all editable and with the ability to easily add new records for each. 4) An e-newsletter system that pulled all upcoming events into a pre-formatted email, which was then editable, and finally sends out to subscribers. 5) An iCal feed that is created dynamically from the events and lecture entries. The entire design and layout was created too, from scratch. All coding, database structuring, design, image work etc was done by myself. From:07/May/2012 To:18/May/2012 Job Title: Freelance web developer Company: BSK Associates Description: Martin hired me to make a vibrant webpage for his company (7 pages). I designed the site using Photoshop, sliced it up and coded it all to work. The page functionality was: 1) Home, text, photos, and a sidebar pulling in information on his products and upcoming events. 2) About, just text with some graphics. 3) Tweet blog, I hand-coded a system to grab his tweets from twitter to use those as posts too for people to reply too via his site. If someone replied to him on twitter it also grabbed that for his site. 4) Products, lists of products with photos and details on them. Updated via a simple custom made CMS I made. 5) Events, as above basically. PLUS all his events were automatically included in a dynamic iCal feed. 6) Contact, a contact form that both emailed him and somewhat cleverly tweeted him too. 7) Fun, a page for him to paste links with images of things he finds online and likes. This also picks up his tweets if he includes a special hashtag at the end of them (like Linkedin does) The code was SEO and he's now in the top three listings on Google in all his chosen keywords. His blogging system seems to be getting really busy too. From:21/May/2012 To:22/Jun/2012","rating":4.5899999999999999,"ranking":364,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. Leer más"},"name":"Platinum","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. El talento Platinum conoce a sus clientes, sabe trabajar de manera remota y brinda un excelente servicio. Su carrera no para de crecer, y solamente le falta conocerte a ti. ¿Qué esperas para contratarlo? Leer más"},"completed":82,"hourlyRate":{"rate":11,"currency":"USD"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/9b9fc30bc5792c58a755eb706a10676b","logoUrl":"https://cf.workana.com/logos/b5/ce32c0ceff11e59a077f9489134fcd/10406831_689664971148391_1790472236189472485_n.png","truncatedCompanyDescription":"Dedicated IT consultant having 14+ years experience. Graduate of Top MBA Program. I am Full Stack developer with the flare of marketing. 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