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Consejera Profesional, Diciembre 7 de 2011 – actualidad

//Responsable por la consecución de nuevos negocios enfocados a protección integral de las familias enfocados en seguros de Vida, Salud, hogar, Capitalización y automóvil.//
Promover y en su caso concluir, la contratación de seguro.
Informar con oportunidad al asegurador sobre las verdaderas circunstancias del riesgo y agravaciones importantes que de éste tenga noticia.
Ofrecer al asegurado el contrato más adecuado y conveniente a sus necesidades particulares e informarle sobre las condiciones, coberturas y requisitos de la misma.
Vigilar para que los seguros contratados por su mediación permanezcan en vigor y sean plenamente eficaces.
Asesorar a los asegurados y beneficiarios y asistirlos en los casos de siniestro, procurando se lleven a cabo las diligencias necesarias para la mayor discusión del riesgo.
Procurar que en caso de siniestro se utilicen los elementos necesarios para que tanto el asegurador como el asegurado conozcan la verdadera dimensión y valor del daño.
Participar en la cobranza de las primas, procurando que sean pagadas en los términos establecidos en las pólizas y en las leyes.
Atender en todo tiempo a las necesidades de los asegurados, recabando de las entidades aseguradoras las condiciones, coberturas, documentos y servicios que sean necesarios.
Realizar las diligencias que sean precisas para que en todo tiempo se cumplan las instrucciones recibidas, tanto del asegurador como del asegurado, y las diligencias contractuales y legales correspondientes.
Actuar en todo caso con rectitud, profesionalidad y ética.

Asociación Abrazar                                                           Junio 2011- diciembre5/11

Gestión de proyectos

//Responsable por evaluar y dirigir proyectos en sectores públicos y privados enfocados a apoyar a los niños con discapacidad y población vulnerable.//

Responsable por el aprovechamiento efectivo de recursos que conlleven a la ejecución exitosa de los proyectos.
Encargada del seguimiento al cumplimiento de metas del equipo y manejo administrativo del mismo.
Creación y seguimiento de estrategias para el cumplimiento óptimo de los indicadores de gestión en los tiempos pactados.
Implementación y supervisión de iniciativas para mejorar indicadores de servicio al cliente
Mantener capacitada al equipo de trabajo.

                        Representante Legal                    Omar Cano Roldán

                        Celular                                     315 5923020

Empresarias de Éxito S.A.S. (Ex Socia)                         Jul. 2010 – Ene. 2011

Gerente Servicio al Cliente

//Responsable por desarrollar ventajas y estrategias competitivas de servicio y calidad a través de la cultura organizacional, el mejoramiento continuo en los procesos y en la tecnología.//

Dirigí y promoví el servicio como ventaja competitiva y cuyo fin es      la sostenibilidad, integrándola en la planeación estratégica de la      organización.
Consolidé valores éticos, de respeto, responsabilidad, solidaridad y      justicia social, necesarios para lograr la transformación social organizacional.
Diseñé modelos y tecnologías que permiten mejorar y hacer      estrategias en los procesos de servicio.
Cumplí metas por gestión comercial, adquisición de nuevos clientes.

                        Gerente General Constanza Mira González

                        Celular                          316 3491981

                        Gerente Comercial         Patricia León Amorocho

                        Teléfono                       313 4511918

Tribu Network Ltda

Docente Proyecto Cultura Turística Anfitriones de ciudad IDT    Sep. 2010 - Dic. 2010

Licitación proyecto de Cultura Turística del IDT

Brindé técnicas e información sobre criterios      de servicio al cliente aplicado al turismo, concientizando que un trato      hospitalario y educado hacia el turista en su visita a Bogotá permite      obtener una economía sostenible.

10 talleres conformados por 30 alumnos, 6 horas c/u.

Perfil participante:          Jóvenes o adultos pertenecientes que tienen          contacto diario con                               visitantes nacionales y extranjeros que desde cualquier rol                                     generan VALOR al sector del Turismo en Bogotá.

Empresas/Gremios:       Misión Bogotá, Transmilenio, Movilidad, Cafam, MAMBO (Museo                                   de Arte Moderno de Bogotá).

Contacto                      Oscar Díaz (Tribu Networks Ltda)

Teléfono                       (2) 524 0444 Cali

Pirelli de Colombia S.A.

Coordinadora de Servicio al cliente                                               Sep. 2007 – Dic. 2009

//Responsable del área de Servicio al cliente de la compañía y los puntos de venta a nivel nacional, énfasis en la fidelización, coordinación de mediciones de satisfacción, permitiendo potencializar fortalezas y mejorar en las debilidades.//////

// //
Aseguré el posicionamiento y crecimiento en ventas de la empresa así como la lealtad de los clientes.
Aumenté la comercialización de productos.
Mejoré la atención en los puntos de distribución en Bogotá.
Contribuí en el cambio de filosofía basada en calidad de producto enfocada hacia la fortaleza de servicio al cliente (Metanoia – Santo André – Brasil).
Reactivé relaciones comerciales.
Contribuí al mejoramiento de la imagen de la organización y la marca.
Optimicé procesos y reduje costos con la implementación de E-Learning y B2B.
Entrené a la red a nivel nacional.
Realicé el presupuesto mensual de ventas y velé por su cumplimiento.
Logré bienestar laboral con el liderazgo del Comité Paritario de Salud Ocupacional.

Herramientas tecnológicas usadas: Microsoft Office, Flash, SAP, BI

               Jefe Inmediato                     Mauricio Patiño Hernández / Víctor Edgar Arcila Cruz

               Cargo                         Gerente Comercial / Gerente EO - Auto-Camioneta

               Teléfono                 651 7873, 310 8198673

Otros Cargos

Coordinadora de Facturación                                                       2002 a 2007

//Responsable por la facturación a nivel nacional, coordinación Logística de despachos, pedidos e inventario, realización de ventas, elaboración de Notas Crédito y Débito; apoyo en Marketing para ejecución de proyectos que permiten posicionar la marca.//

// //
Logré optimizar tiempos de productividad en el departamento.
Logré los objetivos mensuales propuestos.
Contribuí con el mejoramiento de la facturación de la compañía.
Contribuí al mejoramiento de la toma de decisiones corporativas.","rawText":"Seguros Bolívar Consejera Profesional, Diciembre 7 de 2011 – actualidad //Responsable por la consecución de nuevos negocios enfocados a protección integral de las familias enfocados en seguros de Vida, Salud, hogar, Capitalización y automóvil.// Promover y en su caso concluir, la contratación de seguro. Informar con oportunidad al asegurador sobre las verdaderas circunstancias del riesgo y agravaciones importantes que de éste tenga noticia. Ofrecer al asegurado el contrato más adecuado y conveniente a sus necesidades particulares e informarle sobre las condiciones, coberturas y requisitos de la misma. Vigilar para que los seguros contratados por su mediación permanezcan en vigor y sean plenamente eficaces. Asesorar a los asegurados y beneficiarios y asistirlos en los casos de siniestro, procurando se lleven a cabo las diligencias necesarias para la mayor discusión del riesgo. Procurar que en caso de siniestro se utilicen los elementos necesarios para que tanto el asegurador como el asegurado conozcan la verdadera dimensión y valor del daño. Participar en la cobranza de las primas, procurando que sean pagadas en los términos establecidos en las pólizas y en las leyes. Atender en todo tiempo a las necesidades de los asegurados, recabando de las entidades aseguradoras las condiciones, coberturas, documentos y servicios que sean necesarios. Realizar las diligencias que sean precisas para que en todo tiempo se cumplan las instrucciones recibidas, tanto del asegurador como del asegurado, y las diligencias contractuales y legales correspondientes. Actuar en todo caso con rectitud, profesionalidad y ética. Asociación Abrazar                                                           Junio 2011- diciembre5/11 Gestión de proyectos //Responsable por evaluar y dirigir proyectos en sectores públicos y privados enfocados a apoyar a los niños con discapacidad y población vulnerable.// Responsable por el aprovechamiento efectivo de recursos que conlleven a la ejecución exitosa de los proyectos. Encargada del seguimiento al cumplimiento de metas del equipo y manejo administrativo del mismo. Creación y seguimiento de estrategias para el cumplimiento óptimo de los indicadores de gestión en los tiempos pactados. Implementación y supervisión de iniciativas para mejorar indicadores de servicio al cliente Mantener capacitada al equipo de trabajo.                         Representante Legal                    Omar Cano Roldán                         Celular                                     315 5923020 Empresarias de Éxito S.A.S. (Ex Socia)                         Jul. 2010 – Ene. 2011 Gerente Servicio al Cliente //Responsable por desarrollar ventajas y estrategias competitivas de servicio y calidad a través de la cultura organizacional, el mejoramiento continuo en los procesos y en la tecnología.// Dirigí y promoví el servicio como ventaja competitiva y cuyo fin es      la sostenibilidad, integrándola en la planeación estratégica de la      organización. Consolidé valores éticos, de respeto, responsabilidad, solidaridad y      justicia social, necesarios para lograr la transformación social organizacional.      Diseñé modelos y tecnologías que permiten mejorar y hacer      estrategias en los procesos de servicio. Cumplí metas por gestión comercial, adquisición de nuevos clientes.                         Gerente General Constanza Mira González                         Celular                          316 3491981                         Gerente Comercial         Patricia León Amorocho                         Teléfono                       313 4511918 Tribu Network Ltda Docente Proyecto Cultura Turística Anfitriones de ciudad IDT    Sep. 2010 - Dic. 2010 Licitación proyecto de Cultura Turística del IDT   Brindé técnicas e información sobre criterios      de servicio al cliente aplicado al turismo, concientizando que un trato      hospitalario y educado hacia el turista en su visita a Bogotá permite      obtener una economía sostenible. 10 talleres conformados por 30 alumnos, 6 horas c/u. Perfil participante:          Jóvenes o adultos pertenecientes que tienen          contacto diario con                               visitantes nacionales y extranjeros que desde cualquier rol                                     generan VALOR al sector del Turismo en Bogotá. Empresas/Gremios:       Misión Bogotá, Transmilenio, Movilidad, Cafam, MAMBO (Museo                                   de Arte Moderno de Bogotá). Contacto                      Oscar Díaz (Tribu Networks Ltda) Teléfono                       (2) 524 0444 Cali Pirelli de Colombia S.A. Coordinadora de Servicio al cliente                                               Sep. 2007 – Dic. 2009 //Responsable del área de Servicio al cliente de la compañía y los puntos de venta a nivel nacional, énfasis en la fidelización, coordinación de mediciones de satisfacción, permitiendo potencializar fortalezas y mejorar en las debilidades.////// // // Aseguré el posicionamiento y crecimiento en ventas de la empresa así como la lealtad de los clientes. Aumenté la comercialización de productos. Mejoré la atención en los puntos de distribución en Bogotá. Contribuí en el cambio de filosofía basada en calidad de producto enfocada hacia la fortaleza de servicio al cliente (Metanoia – Santo André – Brasil). Reactivé relaciones comerciales. Contribuí al mejoramiento de la imagen de la organización y la marca. Optimicé procesos y reduje costos con la implementación de E-Learning y B2B. Entrené a la red a nivel nacional. Realicé el presupuesto mensual de ventas y velé por su cumplimiento. Logré bienestar laboral con el liderazgo del Comité Paritario de Salud Ocupacional. Herramientas tecnológicas usadas: Microsoft Office, Flash, SAP, BI                Jefe Inmediato                     Mauricio Patiño Hernández / Víctor Edgar Arcila Cruz                Cargo                         Gerente Comercial / Gerente EO - Auto-Camioneta                Teléfono                 651 7873, 310 8198673 Otros Cargos                         Coordinadora de Facturación                                                       2002 a 2007 //Responsable por la facturación a nivel nacional, coordinación Logística de despachos, pedidos e inventario, realización de ventas, elaboración de Notas Crédito y Débito; apoyo en Marketing para ejecución de proyectos que permiten posicionar la marca.// // // Logré optimizar tiempos de productividad en el departamento. Logré los objetivos mensuales propuestos. Contribuí con el mejoramiento de la facturación de la compañía. 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