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Stefanini IT solutions.

Soporte técnico -vía email, online, remota y telefónicamente- para empleados de la empresa a nivel Mundial.

♦ Octubre 2010-Septiembre 2011: Avaya IT Helpdesk analyst para empleados de la empresa a nivel mundial.

Avaya SRL.

Soporte técnico -vía email, online, remota y telefónicamente- para empleados de la empresa a nivel Mundial.

//Algunos de los cursos realizados en la empresa://

Successful call handling.

Anger management.

Call center management.

1G, 2G and 3G technologies.

Wireless network basics

Bluetooth versus Infrared technology.

Bluetooth technology and implementation.

♦ Marzo 2010: Profesora de Inglés.

CAIJA (Cámara Argentina de la Industria Del Juego de Azar).

In Company with English. (Clases de ingles para empresas)

♦ Octubre 2009-Septiembre 2010: Representante bilingüe de atención al cliente y ventas.

Time Warner Cable. Teletech Enterprises.

♦ Julio 2008: Secretaria asistente trilingüe de presidencia.

//Hong Kong Commercial and Financial Group.//

Tareas realizadas:

Asistente de presidencia, manejo de agenda, organización de viajes. Atención a clientes Internacionales. Verificar la presentación, en tiempo y forma, de formularios en AFIP. Verificar la presentación, en tiempo y forma, de formularios correspondientes a la importación y exportación de productos. Llevar agenda de vencimientos de obligaciones tributarias. Coordinar, con el responsable del área administrativa, y supervisar el pago de las obligaciones tributarias y cargas sociales, así como también los costos de exportación e importación de productos.

Junio 2007-2008: Secretaria administrativa bilingüe.

//Surganics Argentina//.

Tareas realizadas:

Asistente de presidencia, manejo de agenda, organización de viajes.

Atención a clientes Internacionales.

Manejo de caja chica, control y registro de ingreso y egreso de dinero, balance de gastos semanales y mensuales.

Verificar la presentación, en tiempo y forma, de formularios en AFIP.

Verificar la presentación, en tiempo y forma, de formularios correspondientes a la importación y exportación de productos.

Llevar agenda de vencimientos de obligaciones tributarias.

Coordinar, con el responsable del área administrativa, y supervisar el pago de las obligaciones tributarias y cargas sociales, así como también los costos de exportación e importación de productos.

Febrero 2007: Organización de eventos sociales y corporativos.

//TOMA3 Fotografía y Video Digital. //

Tareas realizadas:

Organización general de eventos, tales como bodas, 15 años, bat mitzva, bar mitzva, eventos empresariales, entre otros, coordinando cada momento del mismo y el cumplimiento de los horarios establecidos. Teniendo en cuenta producciones previas, backstage, pantallas gigantes, proyecciones, camarógrafos, camarógrafos con grúa, fotógrafos, shows, final de fiesta.

Febrero 2006-Diciembre 2007: Profesora de Idioma Inglés.

//Buenos Aires School of English.//

//Lew Institute –Ingles para empresas- .//

Tareas realizadas:

Preparación de niños y adolescentes para rendir los exámenes correspondientes a “La Asociación de Profesores del Lenguas Vivas.”

Reforzar el inglés técnico de los empresarios de acuerdo a su área de desempeño, guiarlos en que examen internacional sería el más conveniente que rindieran y prepararlos para el mismo.

2006-2007: Profesora bilingüe de Historia Británica y Literatura Inglesa, EGB 3 y Polimodal.

//Sworn College SA.//

Tareas realizadas:

Dictar la materia teniendo como objetivo final el que los alumnos la rindan como parte de las correspondientes para obtener el certificado IGCSE.

Colaborar en la preparación de la obra teatral de fin de ciclo –coreografía, escenografía, música-

2003-2006: Supervisora de agentes de atención al cliente en idioma Inglés.

//DELL Computers Co. Teleperformance USA.//

Tareas realizadas:

Liquidación de horas trabajadas.

Cálculo de bono a percibir por cada agente de acuerdo a su rendimiento.

Cálculo del presentismo del grupo a cargo, y de cada agente.

Días franco, licencias, días de estudio, vacaciones.

Análisis de calidad de llamadas.

Análisis de los resultados de las encuestas de calidad enviadas por los clientes.

Asesorar a los agentes en sus oportunidades de mejorar la calidad de llamadas.

Control de métricas, porcentaje grupal e individual, usando software específico.

2000-2003: Profesora titular de Inglés.

//Bridges Institute.//

2000-2003: Profesora de Idioma Inglés.

//Sarmiento Internacional School.//

Tareas realizadas:

Preparación de niños para rendir los exámenes correspondientes a la Universidad de Cambridge.

Preparación de la obra teatral de fin de ciclo –coreografía, escenografia, música-

// //

1995-1996: Maestra auxiliar de Inglés, Preescolar Bilingüe.

//Sarmiento International School. //","rawText":"♦Abril 2012: Petrobras IT Helpdesk analyst & Johnson´s IT Helpdesk analyst Stefanini IT solutions. Soporte técnico -vía email, online, remota y telefónicamente- para empleados de la empresa a nivel Mundial. ♦ Octubre 2010-Septiembre 2011: Avaya IT Helpdesk analyst para empleados de la empresa a nivel mundial. Avaya SRL. Soporte técnico -vía email, online, remota y telefónicamente- para empleados de la empresa a nivel Mundial. //Algunos de los cursos realizados en la empresa:// Successful call handling. Anger management. Call center management. 1G, 2G and 3G technologies. Wireless network basics Bluetooth versus Infrared technology. Bluetooth technology and implementation. ♦ Marzo 2010: Profesora de Inglés. CAIJA (Cámara Argentina de la Industria Del Juego de Azar). In Company with English. (Clases de ingles para empresas) ♦ Octubre 2009-Septiembre 2010: Representante bilingüe de atención al cliente y ventas. Time Warner Cable. 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Colaborar en la preparación de la obra teatral de fin de ciclo –coreografía, escenografía, música- 2003-2006: Supervisora de agentes de atención al cliente en idioma Inglés. //DELL Computers Co. Teleperformance USA.// Tareas realizadas: Liquidación de horas trabajadas. Cálculo de bono a percibir por cada agente de acuerdo a su rendimiento. Cálculo del presentismo del grupo a cargo, y de cada agente. Días franco, licencias, días de estudio, vacaciones. Análisis de calidad de llamadas. Análisis de los resultados de las encuestas de calidad enviadas por los clientes. Asesorar a los agentes en sus oportunidades de mejorar la calidad de llamadas. Control de métricas, porcentaje grupal e individual, usando software específico. 2000-2003: Profesora titular de Inglés. //Bridges Institute.// 2000-2003: Profesora de Idioma Inglés. //Sarmiento Internacional School.// Tareas realizadas: Preparación de niños para rendir los exámenes correspondientes a la Universidad de Cambridge. Preparación de la obra teatral de fin de ciclo –coreografía, escenografia, música- // // 1995-1996: Maestra auxiliar de Inglés, Preescolar Bilingüe. //Sarmiento International School. //","canEdit":false,"editUrl":"https://www.workana.com/freelancer/58f7494a3c52bb7cbec999d341f50c6d/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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