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Además, mi experiencia en labores administrativas me ha dotado de una sólida base en la gestión eficiente de recursos, la organización de procesos y la atención al detalle y poder organizar las tareas y poder cumplir con los tiempos, redacción de comunicados y presentaciones de calidad. Espero tener la oportunidad de mostrarte mi trabajo y compromiso y sobre todo poder servir y aportar al desarrollo de tu empresa, construyendo una relación gana-gana duradera en el tiempo.","rating":5,"ranking":1244,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":1,"hourlyRate":{"rate":45000,"currency":"COP"},"badges":[{"type":"membership_premium","profile":"worker","active":true},{"type":"course_completed","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/3807c756c363b77c7f05bc25bd89b7c2","logoUrl":"https://cf.workana.com/logos/c0bfb8328e0c635ce355e32f6d8a965f/vo/WhatsAppImage20240222at54459PM_160_160.jpg","truncatedCompanyDescription":"Soy una profesional versátil, enfocado en el cliente y apasionada por ofrecer resultados en cada proyecto en el que me involucro. 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Leer más"},"completed":13,"hourlyRate":{"rate":15,"currency":"USD"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/731f25f1f336b2537f19b56ca50048db","logoUrl":"https://cf.workana.com/logos/916c47b1ccf9b4f6ba5eeb580e8b2f71/ta/WhatsAppImage20220927at45739PM_160_160.jpeg","truncatedCompanyDescription":"Somos un equipo de apasionados por el Marketing que tiene el afán de brindarle un servicio único y que destaque a cada uno de nuestros asociados. 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Mi enfoque en la organización, la planificación, la resolución de problemas, el seguimiento y el control de proyectos, así como mi atención al detalle, ha sido esencial para el éxito en cada uno de estos roles. He contribuido a la eficiencia de las operaciones diarias, la gestión financiera precisa, la planificación de viajes sin contratiempos y la satisfacción del cliente a través de un servicio excepcional. Mi enfoque apasionado es superar las expectativas y aportar soluciones que impulsan el crecimiento y la eficiencia de las organizaciones. Estoy decidida a ser un activo valioso, ofreciendo resultados sobresalientes y comprometiéndome con la excelencia en cada proyecto. Espero con entusiasmo la oportunidad de contribuir a su éxito y abordar desafíos con determinación. ------------------------------------------------------------------------ Throughout my professional career, I have excelled in activities related to administrative support, billing, customer portfolio management, travel planning, and customer service. My focus on organization, planning, problem-solving, project monitoring, and control, as well as my attention to detail, has been essential for success in each of these roles. I have contributed to the efficiency of daily operations, precise financial management, seamless travel planning, and customer satisfaction through exceptional service. My passionate focus is to exceed expectations and provide solutions that drive the growth and efficiency of organizations. I am determined to be a valuable asset, offering outstanding results and a commitment to excellence in every project. I eagerly look forward to the opportunity to contribute to your success and tackle challenges with determination.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/co/foto_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/jd/foto.jpg","width":3616,"height":3936},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/mc/foto_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/xq/foto_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-06 20:06:07","created":"2023-06-23 21:12:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":6739642,"slug":"carolina-maldonado-21","canInvite":false,"skills":{"543":{"id":543},"528":{"id":528},"893":{"id":893},"535":{"id":535},"298":{"id":298},"592":{"id":592}},"history":"Soy una profesional altamente motivada y orientada a los detalles con más de 12 años de experiencia en soporte al cliente, soporte administrativo, planificación de viajes y tareas administrativas. Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":511,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":0,"hourlyRate":{"rate":175,"currency":"MXN"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/c9d4a1187296f027fe15bb584c6cbeca","logoUrl":"https://cf.workana.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","truncatedCompanyDescription":"A lo largo de mi carrera profesional, he destacado en actividades de soporte administrativo, facturación, manejo de cartera de clientes, planificación de viajes y atención al cliente. 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Com mais de 100 projetos realizados, acumulando um faturamento de R$1.000.000 além de 4 anos de experiência no mercado? Meus clientes estão mirando nos projetos de mais alto nível e eu os ajudei a conseguirem isso. Minhas áreas de atuação (Dê uma olhada nos meus projetos em destaque logo acima e no meu portfólio completo em “Histórico Freelancer”): 1. Roteirista (YouTube, TikTok, Instagram, Facebook) 2. Redator (Blogs, Jornais, Páginas) 3. Copywriter (Private Label Rights - PLR, Video Sales Letter - VSL, Sales Letter - Carta de Vendas, Landing Pages, Anúncios) 4. Ghostwriter (E-books, Livros) Meus clientes estão tendo 2X-5X mais resultados e pelo menos 2X mais faturamento. Nos últimos 6 meses, cada um dos meus clientes atingiu todas as suas metas. Eu não posso ajudar todo mundo, mas talvez a gente seja uma boa dupla se você estiver pensando: 1. “Tem muita coisa em jogo e eu quero o MELHOR” 2. “Eu sei como gerenciar o meu negócio, mas talvez eu precise de ajuda” 3. “Eu não sou um especialista no assunto e eu não tenho tempo para ficar aprendendo novas habilidades no momento” 4. “O último projeto que fizemos foi vergonhoso e eu não quero passar por isso de novo” 5. “Nosso patamar mudou desde o ano passado!” 6. “Eu preciso de um projeto que eu tenha 100% de certeza que vai atingir os objetivos da minha empresa da MELHOR maneira possível” Eu foco em empresas de Classe A - D (Grandes & Pequenas Empresas) Trabalhando comigo, você vai: 1. Parar de se preocupar com o seu projeto, eu cuido de tudo; 2. Começar com o pé direito no seu objetivo de criar um grande projeto que dê certo; 3. Receber um projeto que atenda às suas expectativas; 4. Aprender como usar as mesmas estratégias que os maiores empreendedores do mercado que faturam múltiplos dígitos por mês estão usando para aumentar os seus lucros; 6. Economizar dinheiro recebendo um projeto de extrema qualidade para aumentar as suas fontes de renda; 7. Trabalhar com um profissional experiente que está constantemente desenvolvendo novos projetos. Meus clientes têm muito a dizer sobre mim: 1. “Não poderia recomendar outra pessoa, valeu 100% o meu investimento!” 2. “Extremamente impressionado, eu trabalho nesse ramo há anos e ainda não consigo acreditar nesse projeto” 3. “Nossos clientes amaram o novo projeto, que loucura…” 4. “O que o Thiago fez foi pura magia, nossos investidores disseram que esse foi o projeto mais efetivo que já tivemos” Nem todo negócio é meu cliente e alguns sinais podem mostrar que não seremos uma boa dupla, incluindo: 1. “A empresa está com dificuldades para realizar pagamentos” (Não posso aceitar isso em sã consciência) 2. “Eu estou pagando, então você vai fazer tudo o que eu quiser” (Desrespeito) 3. “Eu preciso de 2 projetos pelo mesmo valor” (Projetos diferentes, valores diferentes) Eu desenvolvi mais de 100 projetos com empreendedores que tiveram sucesso, então eu tenho uma visão 360 graus de cada projeto que chega para mim. 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Me envie uma mensagem!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/f0fdc5b542697f93f59639bc658005bd/ry/WhatsAppImage20240416at1800281fotorbgremover20240504151219_160_160.png","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/f0fdc5b542697f93f59639bc658005bd/wz/WhatsAppImage20240416at1800281fotorbgremover20240504151219_30_30.png","width":30,"height":30},"profile":{"url":"https://workana.s3.amazonaws.com/logos/f0fdc5b542697f93f59639bc658005bd/ly/WhatsAppImage20240416at1800281fotorbgremover20240504151219_192_192.png","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/f0fdc5b542697f93f59639bc658005bd/nj/WhatsAppImage20240416at1800281fotorbgremover20240504151219_300_300.png","width":300,"height":300},":original":{"url":"https://workana.s3.amazonaws.com/logos/4755a97ebb88a99f7acebdb3a59d3a4e/iw/WhatsAppImage20240416at1800281fotorbgremover20240504151219.png","width":333,"height":500}},"country":"BR","lastActive":"2024-05-07 14:38:38","created":"2023-10-04 23:06:45","open":1,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":7274345,"slug":"thiago-gherman-2","canInvite":false,"skills":{"397":{"id":397},"387":{"id":387},"422":{"id":422},"908":{"id":908},"423":{"id":423},"386":{"id":386},"372":{"id":372},"542":{"id":542},"380":{"id":380},"390":{"id":390},"745":{"id":745},"742":{"id":742},"411":{"id":411},"733":{"id":733},"376":{"id":376},"499":{"id":499},"592":{"id":592},"437":{"id":437}},"history":"Expertise: Entretenimento, Economia, Geopolítica, Política, Negócios, Vendas, Finanças, Comunicação, Persuasão, Poder, Filmes, Séries, Esportes, YouTube, Celebridades, Guerras, Sociologia, Imóveis, Educação, Cultura, Marketing Digital, Animação","rating":5,"ranking":606,"position":{"position":"gold","next":{"name":"Platinum","next":"hero","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! 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Es muy breve, y dice así: Hace unos días, aprovechando la caminata permitida me encontré con Hugo, él tiene una tienda de ropa en el centro de la ciudad, pero lo interesante no es la tienda sino él. Es de esos personajes que todos conocen y pasan a saludarlo, que siempre tienen buen humor y un chiste para todo. Siempre invita un cafecito a todo el mundo, eso normalmente con la calidez de su compañía y la comodidad del lugar hace que quieras pasar más tiempo allí a tal punto que estás tan cómodo como en casa. Pero admito que esta vez no pude sentir esa calidez, como si al pasar la puerta de su negocio sintiera que él se encontraba solo, el ambiente estaba frío y poco acogedor. En su mano si estaba el clásico cafecito y en la otra su celular, hasta ahí todo normal, pero su rostro, jamás lo había visto así. Entré despacio, me acerqué y tras un breve saludo con el codo, fuí directo al grano y le pregunté cuál era su preocupación. Si lo sé, no doy muchas vueltas, pero no era momento para distracciones. Como siempre, sabía que no podía ocultarme nada y me dijo lo siguiente: "No tengo edad para usar el celular" Imagínate mi reacción: ¿Qué? ¿Cómo es eso? le dije, en verdad me intrigaba saber a qué se refería, si bien ya pasó los 50 siempre lo vi activo, aunque para leer tenga que intercambiar los lentes de lectura siempre estaba atento a los mensajes y llamados. Pero pude entender, es aquí donde me explicó que su fuerte es atender a público, cara a cara, hacerlos reír y que con la situación actual del covid le costaba conectar y concretar ventas por internet. No era lo mismo atender clientes que ya habían comprado o proveedores, que conseguir clientes nuevos. Y lo peor de todo es que el veía como sus colegas vecinos, -(que también tienen tiendas de ropa)-, le hablaban de sus ventas por internet y como salían pedidos por medio de envíos a cada momento. De pronto hubo un silencio incómodo, pude percibir a través de sus ojos qué es lo que estaba sintiendo. Es por eso que no dudé. Rompí el hielo y le comenté que posiblemente tenga una oportunidad muy grande en su mano, no la que sostiene el café, sino en su celular. Al principio no me creyó, menos cuando lo primero que nombraba era que ya no estaba para estas cosas y que la edad, en fin. Pero hubo un punto que me puse más serio y le comenté 5 características que lo hacían distinto y cómo él sí podría atender a sus clientes de la misma manera que siempre. Pero no lo ilusioné, la verdad se la dije como es, conseguirlo no es rápido, pero mientras avance y no se estanque tarde o temprano vería los resultados y estaría viviendo lo que tanto envidiaba. No es que salió corriendo y empezó a actuar. Es más le llevo unos días, recuerdo que una tarde de esas bien frías, de las que invitan a unos matecitos con criollos, me escribió; me hizo una pregunta, pero como si tuviera curiosidad nada más. Se la respondí mientras me cebaba otro mate y le mandé un par de audios con unos ejemplos. Y ahí quedé esperando unos minutos, pero no respondió. Pensé que estaría ocupado y lo deje pasar. Pero al día siguiente, más a la noche, después de cenar me llamó. Ni siquiera saludó, me dijo: “Quiero seguir sonriéndole a la gente, ¿Qué hay que hacer para conectarme con ellos?” No me lo esperaba, fue de golpe, pero si hay algo que me llegó al corazón era su voz, decidida, lista para todo, como si ya supiera que dejaría “la piel en la cancha” como dice el dicho. Le hice una video llamada, hablamos bastante, se pasó la hora y cuando menos acordamos ya era de madrugada. No puedo explicar la garra que le puso desde ese día, ver su crecimiento constante es algo que llena, entusiasma, ver cómo consiguió no solo superar sus miedos, sino que también conseguir logros y demostrarse que sí podía alcanzar lo que tanto deseaba. Pero no fue solo él quien ganó, es como un va y viene, porque verlo no bajar los brazos es lo que me fortalece a seguir adelante, a estudiar más, a seguir creciendo para ayudar a otros y a seguir conectando sonrisas con la gente como tanto lo quería Hugo. Esa es parte de mi esencia la de poder conectar, ser ese puente que lleva a otros a llegar a sus objetivos. Tal vez pases por lo mismo, tal vez no, pero lo que si te aseguro son dos cosas, primero te tomaste un respiro para leer y puedes continuar tal vez pensando que no te encontrarías con esto y segundo que si tienes una necesidad que podamos resolver estoy aquí para ayudarte.","rating":4.3099999999999996,"ranking":1090,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"name":"Silver","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"completed":15,"hourlyRate":{"rate":700,"currency":"ARS"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/75ed137f9f97e181f665f2f286265cab","logoUrl":"https://cf.workana.com/logos/5c4f7e66bd6acef5b2f3b20e9e60754a/az/fotocv_160_160.jpg","truncatedCompanyDescription":"Si estás aquí es porque necesitas ayuda o poner en marcha tu idea ¿Verdad?. Hola mi nombre es Damián y estoy a tu disposición para ayudarte en las necesidades de tu proyecto. 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