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Monitoreo, preparación y análisis de indicadores y datos para apoyar decisiones estratégicas.

Preparación de reportes ad hoc, para soporte del seguimiento de los equipos de producción.

Identificación de reportes estándares para diferentes métricas y público

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Participación en el desarrollo y actualización de los procesos de reporting.

Creación de manuales de procedimiento y contenidos “How-To”

Confección de consultas en Business Objects y bases de datos relacionales, utilizando SQL Server 2000/2005.

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R e p . B i l i n g ü e d e A t e n c i ó n a l c l i e n t e / S y k e s I n c .

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Resolución de problemas técnicos en teléfonos celulares. Respuestas a inquietudes generales de los clientes.

Registrar llamadas en sistema de gestión.

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