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1. System Administrator                     10/10(1 year)
troubleshooting application in Windows and Linux
Handling complaints in a diplomatic way.
Responding to customers diligently and professionally.
installing, maintaining applications depending on the needs of the customers
2. Customer Support Engineer                 10/10(6 months)
supporting via chat, emails, and phones
creating tickets through Zendesk
Handling complaints in a diplomatic way.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
handled and maintain the MYOB payroll software

3. Virtual Assistant                        10/10(6 months)
Experienced in handling the US and Canada-based clients and work according to their standards.
Well versed with MS office especially MS Word, PowerPoint Presentations and shortcuts of MS Excel.
Excellent in the record of a timely reply to the business correspondence on the various modes of communication.
WORK EXPERIENCE:
as a Corporate Employee
Company Name: Hiflyer Food Inc.
Address: Calgary, Canada
Position: IT Architect
Inclusive Dates: May 4 2014 - Present
Main Tasks:
to design and maintain computer networks.
test network plans prior to implementation.
to simulate adding new hubs, changing routers or making other modifications to existing networks.
responsible for scheduling technician assignments and assessing budgetary needs, which may include estimating upgrade costs or switching Internet services.
conducting computer support personnel evaluations and coordinating future direction on technical issues, such as obsolete software.

Company Name: Panasonic Philippines
Address: Chino Roces, Makati City
Position: System Administrator Level 3
Inclusive Dates: Nov 2 2010 - April 30 2014
Main Tasks:
Maintains and supports the integrity of the operating system environment and various computer systems.
Administers, installs and troubleshoots a variety of operating systems.
Schedules, installs, and tests system software upgrades.
Configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements.

as Freelancer:
Company Name: Fiverr
Address: www.fiverr.com
Position: freelancer as System Administrator
Inclusive Dates: October 2018
Main Tasks:
to support the demands of clients in at least possible time.
torubleshooting Operating System
installation and debugging of programs in Linux particularly CentOS and Ubuntu

Company Name: Fiverr
Address: www.fiverr.com
Position: freelancer as Customer Service Support
Inclusive Dates: June 2019 - October 2019
Main Tasks:
managed the inquiries of clients
support them through chat and emails
troubleshoot their applications

Company Name: Fiverr
Address: www.fiverr.com
Position: freelancer as Tutor/Virtual Assistant
Inclusive Dates: June 2019 - October 2019
Main Tasks:
managed the inquiries of clients
managed schedules and lesson plans in Math, and IT subjects
supporting via Skype, email, and Teamviewer
Managed research needed in the company and schools","rawText":"JOB EXPERIENCE (as Freelancer) 1. System Administrator 10/10(1 year) troubleshooting application in Windows and Linux Handling complaints in a diplomatic way. Responding to customers diligently and professionally. installing, maintaining applications depending on the needs of the customers 2. Customer Support Engineer 10/10(6 months) supporting via chat, emails, and phones creating tickets through Zendesk Handling complaints in a diplomatic way. Responding to customers who have special communication needs, such as language difficulties or disabilities. handled and maintain the MYOB payroll software 3. Virtual Assistant 10/10(6 months) Experienced in handling the US and Canada-based clients and work according to their standards. Well versed with MS office especially MS Word, PowerPoint Presentations and shortcuts of MS Excel. Excellent in the record of a timely reply to the business correspondence on the various modes of communication. WORK EXPERIENCE: as a Corporate Employee Company Name: Hiflyer Food Inc. Address: Calgary, Canada Position: IT Architect Inclusive Dates: May 4 2014 - Present Main Tasks: to design and maintain computer networks. test network plans prior to implementation. to simulate adding new hubs, changing routers or making other modifications to existing networks. responsible for scheduling technician assignments and assessing budgetary needs, which may include estimating upgrade costs or switching Internet services. conducting computer support personnel evaluations and coordinating future direction on technical issues, such as obsolete software. Company Name: Panasonic Philippines Address: Chino Roces, Makati City Position: System Administrator Level 3 Inclusive Dates: Nov 2 2010 - April 30 2014 Main Tasks: Maintains and supports the integrity of the operating system environment and various computer systems. Administers, installs and troubleshoots a variety of operating systems. Schedules, installs, and tests system software upgrades. Configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements. as Freelancer: Company Name: Fiverr Address: www.fiverr.com Position: freelancer as System Administrator Inclusive Dates: October 2018 Main Tasks: to support the demands of clients in at least possible time. torubleshooting Operating System installation and debugging of programs in Linux particularly CentOS and Ubuntu Company Name: Fiverr Address: www.fiverr.com Position: freelancer as Customer Service Support Inclusive Dates: June 2019 - October 2019 Main Tasks: managed the inquiries of clients support them through chat and emails troubleshoot their applications Company Name: Fiverr Address: www.fiverr.com Position: freelancer as Tutor/Virtual Assistant Inclusive Dates: June 2019 - October 2019 Main Tasks: managed the inquiries of clients managed schedules and lesson plans in Math, and IT subjects supporting via Skype, email, and Teamviewer Managed research needed in the company and schools","canEdit":false,"editUrl":"https://www.workana.com/freelancer/60593d208dde51e30c2f03112278fc06/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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