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I have a working knowledge of hotel systems and operations. My personal goal is to assist the team with improving and streamlining their processes in order to achieve their goals.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/65a5fbe61c3b725f1b4519716035aa77/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"*GENERAL SERVICES ASSISTAN
Fortuna Silver Mines Inc • Lindero Mine, Argentina
Aug 2021 – Dec 2021
In charge of the personnel control area in the mine, providing support for all employees’ transportation. During covid, a previous test should be carried out, also I had to control that list.-Reserves based on a list of all employees and contractors.-Coordinate with the airline (FlyTEC) and the ground service company all transfers on time and monitor via
satellite.-Coordinate the massive tests with the laboratory and contractors according to the roster.-Provide assistance to staff in all areas according to their needs.-Create reports and controls to track the number of associates on site, the number that must move, and the number that must leave.-Solve daily issues: roadblocks, roster changes, requests, etc.

*ACCOUNT MANAGER    Jul 2015 - Aug 2021
Sheraton Salta Hotel •
I projected and grew the database clients, resulting in more than 28 new accounts and AR$2S million in annual revenue. I managed several RFPs for senior-level clients and succeeded in winning and retaining them. I proactively responded to customer inquiries on various issues, ensuring follow-up orders. Improved the customer experience by managing and building a portfolio of existing and potential customers while meeting the monthly goal by promoting and selling various and new hotel services.
-Negotiated corporate rates and from travel agents (global and regional)
-Communicated effectively.
-Prospecting, and follow-up on group sales promotions.
-Development of global budgets, of congresses, group series, etc.
-Analysis of the strategy according to point of origin and market segmentation.
-Assist in budget preparation and budgeting for rooms and events.
-Payment control for groups and events. Password, credit, extras, additional orders, etc.
-Successfully coordinate and organize a variety of events including conferences,shareholder meetings, luncheons, conventions, incentive groups, among others.
-Propose effective event organization and coordinate all functions of personnel management, event Logistics, and internaVexternal communications throughout the event lifecycle.
-Solicit feedback on quality of product and services and overall customer satisfaction.
-Time management of events, luncheons, dinners, conventions.

*RESERVATION AGENT    Mar 2014 - Jul 2015
Sheraton Salta Hotel •
Dedicated Reservations Agent motivated to maintain customer satisfaction and contribute to the success of the company. Proven ability to build rapport with customers. Strong focus on customer service to internal and external customers. Ability to multi-task in a fast-paced environment.
-Daily Reports IPS, No Show, Daily, Rev Plan. Daily control of reservations by CRS
and subsequent loading into the system. ROS System, Valhalla creation of rates and rate schedules.
-Month end reports, checking commissions and preparing statements, checking and reviewing PMs. (Posting Master Accounts)
-Handle complaints, customer service and special orders.
-Handle incoming phone calls for business and leisure traveler inquiries and lodging reservations.
-Managing new reservations, changes, cancelations, reschedules, etc.
-Ensure all customer profiles are properly created, maintained and updated to meet customer expectations.
-Resolve customer complaints and issues in a timely and effective manner to ensure 100% customer satisfaction.
-Always demonstrate a friendly and patient demeanor through proper phone etiquette and a positive tone of voice.
-Promote customer loyalty programs, encourage and enroll guests in these programs.
-Achieve and exceed sales goals.

*ACCOUNT RECEIVABLE    Aug 2011 - Jan 2014
Abasto Hotel Buenos Aires • Ciudad Autonoma de Buenos Aires, Argentina
I approached this challenging task with utmost professionalism. I was familiar with
basic accounting principles and procedures ranging from accounts payable and accounts receivable to the preparation and analysis of financial statements. A leader with high integrity, attention to detail, teamwork, and a constant desire to exceed all expectations.
-Communicate routinely with customers to collect past due balances and reconcile customer payables.
-Provide internal accounts receivable reports. Manage customer database. Develop weekly automated statement emails to customers.
-Coordinated with third party vendors to collect significantly past due balances or by studying attorneys to send CD (Notification by post).
-Prepare management report as scheduled, for cash flow submitted for management ledger, or monthly reports.
-Prepare and distribute weekly reports on current account invoice totals, with seniority,","rawText":"*GENERAL SERVICES ASSISTAN Fortuna Silver Mines Inc • Lindero Mine, Argentina Aug 2021 – Dec 2021 In charge of the personnel control area in the mine, providing support for all employees’ transportation. During covid, a previous test should be carried out, also I had to control that list.-Reserves based on a list of all employees and contractors.-Coordinate with the airline (FlyTEC) and the ground service company all transfers on time and monitor via satellite.-Coordinate the massive tests with the laboratory and contractors according to the roster.-Provide assistance to staff in all areas according to their needs.-Create reports and controls to track the number of associates on site, the number that must move, and the number that must leave.-Solve daily issues: roadblocks, roster changes, requests, etc. *ACCOUNT MANAGER Jul 2015 - Aug 2021 Sheraton Salta Hotel • I projected and grew the database clients, resulting in more than 28 new accounts and AR$2S million in annual revenue. I managed several RFPs for senior-level clients and succeeded in winning and retaining them. I proactively responded to customer inquiries on various issues, ensuring follow-up orders. Improved the customer experience by managing and building a portfolio of existing and potential customers while meeting the monthly goal by promoting and selling various and new hotel services. -Negotiated corporate rates and from travel agents (global and regional) -Communicated effectively. -Prospecting, and follow-up on group sales promotions. -Development of global budgets, of congresses, group series, etc. -Analysis of the strategy according to point of origin and market segmentation. -Assist in budget preparation and budgeting for rooms and events. -Payment control for groups and events. Password, credit, extras, additional orders, etc. -Successfully coordinate and organize a variety of events including conferences,shareholder meetings, luncheons, conventions, incentive groups, among others. -Propose effective event organization and coordinate all functions of personnel management, event Logistics, and internaVexternal communications throughout the event lifecycle. -Solicit feedback on quality of product and services and overall customer satisfaction. -Time management of events, luncheons, dinners, conventions. *RESERVATION AGENT Mar 2014 - Jul 2015 Sheraton Salta Hotel • Dedicated Reservations Agent motivated to maintain customer satisfaction and contribute to the success of the company. Proven ability to build rapport with customers. Strong focus on customer service to internal and external customers. Ability to multi-task in a fast-paced environment. -Daily Reports IPS, No Show, Daily, Rev Plan. 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