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I am proficient in MS Excel, VBA, MS Access and other data mining softwares(Nfocus,CMS,Citrix etc.). Currently, I am working with a well known company and project is Top Online Search Engine. Everyday, we provide excellent services to the clients to make their life easier and prosper in the businesses.

Summary:

Analyst
A master of Product knowledge, process and administrative activities.
Top notch analyst by forecasting and projecting important data.

Strategic Planner
Set goals for agents and staff.
Formulated and implemented strategies to boost the business.

Process Designer
Helped businesses by creating new processes.
Modified the old ones to be on the top of the business

Mentor/Supervisor
Trained agents and helped them to determine their goal.
Supervised agents to keep their number healthy and fit.
Coached agents how to control the quality of the processes and calls.
Areas of Expertise

•    Administrative Support
•    Workforce Management
•    Performance Management
•    Project Management
•    Data processing and modelling
o    Real-Time Tools (Nfocus, CMS, Citrix, eWFM)
o    Reporting Tools ( Verint, Salesforce)
o    G Suite products
o    Microsoft Office","rawText":"This is Manna, an MBA from Coventry University, UK. I have been working as a Data Analyst for quite long. I worked with few companies and were pretty happy with my works. Getting a detailed outcome is my main strength. Data analysts translate numbers into plain English. Every business collects data, whether it's sales figures, market research, logistics, or transportation costs. A data analyst's job is to take that data and use it to help companies make better business decisions. This could mean figuring out how to price new materials for the market, how to reduce transportation costs, solve issues that cost the company money, or determine how many people should be working on Saturdays. There are many different types of data analysts in the field, including operations analysts, marketing analysts, financial analysts, etc. I am proficient in MS Excel, VBA, MS Access and other data mining softwares(Nfocus,CMS,Citrix etc.). Currently, I am working with a well known company and project is Top Online Search Engine. Everyday, we provide excellent services to the clients to make their life easier and prosper in the businesses. Summary: Analyst A master of Product knowledge, process and administrative activities. Top notch analyst by forecasting and projecting important data. Strategic Planner Set goals for agents and staff. Formulated and implemented strategies to boost the business. Process Designer Helped businesses by creating new processes. Modified the old ones to be on the top of the business Mentor/Supervisor Trained agents and helped them to determine their goal. Supervised agents to keep their number healthy and fit. Coached agents how to control the quality of the processes and calls. Areas of Expertise • Administrative Support • Workforce Management • Performance Management • Project Management • Data processing and modelling o Real-Time Tools (Nfocus, CMS, Citrix, eWFM) o Reporting Tools ( Verint, Salesforce) o G Suite products o Microsoft Office","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6c578dbb4f72e2ed185e290cea244136/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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Cognizant Technology Solutions INC., Philippines

Trainer/Customer Service Representative March, 2013 - January, 2015
SITEL INC., Philippines","rawText":"Global Command Centre Leader/ Data Processing Specialist January, 2015 - Present Cognizant Technology Solutions INC., Philippines Trainer/Customer Service Representative March, 2013 - January, 2015 SITEL INC., Philippines","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6c578dbb4f72e2ed185e290cea244136/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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