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Sales and marketing director - Admissions
University of San Isidro "Dr. Plácido Marín" • Argentina - 04 .2018 - Current
Hierarchy: Leader • Sector: Marketing, Education & Analytics • Industry: Education

●    Image, seo, advertising, promotion and corporate communications
●    Institutional relations
●    CSR and Sustainability
●    Team Planning and Management

Investor & Business Manager
Runator • Argentina - Argentina 10.2017 -
Hierarchy: Senior • Sector: Marketing, Health & Analytics • Industry: Internet

●    Building company image by collaborating with customers
●    Contribute to team effort by accomplishing related results
●    Developing strategic plan
●    Coordinating actions with corporate staff.
●    Building Leads
●    Accomplishing objectives by establishing plans, budgets, and results measurements
●    Progress Report
●    Market analysis

Latam - Customer Success Manager LATAM - Brasil Poc
AppsFlyer • Argentina - 08.2016 - 10.2017
Hierarchy: Senior - Marketing, Attribution & Analytics • Industry: Internet

Attend marketing events such as MMA,GMIC,IAB among others, manage customer accounts at all levels: technical, commercial, support and product for mobile applications in Latin America but mainly in Brazil as the target market.

●    Work with clients directly and Handle new feature releases such as:
o    #Cohort Report #Daily Active User Reports - #Partners Integrations #Retention Report - #UnInstalls - #PivotTable - #LifeTimeValue DashBoard #Custom DashBoard - #Push&Pull Api - #Fraud Reports - #Audiences #LiveAlerts - #Re-Targeting - #InApp Events - #DeepLinking #Aggregated Performance Report - #Raw DataReport -#DataLocker - #TrackingLinks - #PostBacks
●    Provide client feedback internally, trainings and webinars
●    Introduce new features & Upsell existing clients
●    Understand your customers business and apply change management to lead them through all phases of the implementation journey
●    Coach customers to be solution experts and implement education strategies to train their teams throughout the client life-cycle
●    Create and update customer on-boarding assets and work with product marketing to define continuous learning plans for each client segment
●    Develop high levels of customer engagement and satisfaction with a focus on customer loyalty
●    Identify common challenges and proactively drive effective solutions
●    Partner with cross-functional teams to translate business needs and product requirements into new solutions for customers
●    Drive customer testimonials and case studies.

Latam – Queue Brand & Media Campaign Manager
Google(Cognizant Project) • Argentina - 09.2013 - 08.2016
Hierarchy: Senior • Sector: Marketing • Industry: Internet

Control of Rich Media online advertising campaigns for YouTube and Google Display Network throughout LATAM (Colombia, Peru, Chile, Argentina, Brazil, Mexico) for Mobile and Desktop end-to-end.

°Formats:
#Mobile &Desktop Video Mastheads, #Rich Media Custom Mastheads #Rich Media Layouts Mastheads #Video Ads #In-video Overlay Ads #Live Streaming in Ads #Lightbox Ads (Mastbox, Lead Generator,livestreaming, channel connect, cam recording, voice recognition)

●    Create client interest, communicate metrics and develop strategies for creatives campaign

●    Support for live issues.
●    Leading kick-off calls for new campaigns , Recaps E-mails.
●    Provide clean and detailed information/ communication to client through emails, calls, video call and chat for clients and internal teams
●    Collecting assets,Spec Control , Smart Creative Briefs,
●    Guide, commit and reaches TATs, ETAs for post -production, QA, politics and trafficking teams for off-shore.
●    Use of Doubleclick: DCM(DFA), Studio, DFP.
●    Use of Implementation task, Booking, Gmail, Google Docs, Adwords, Analytics, programmatic.
●    Live-issues, Troubleshooting, Root Cause Analysis, escalations and client support
●    Reports, reservation, exceptions for implementation campaigns.
●    Control and invoice submission
●    Contract submission for advertiser, media & creative agency.
●    Segmentation and allocation for campaigns to other campaign manager taking into account language, complexity, volume, capacity, expertise and products

Product Analyst
Provencred, Comafi Bank• Argentina - 07.2012 - 09.2013 (1 year and 2 months)
Hierarchy: Senior • Sector: Product• Industry: Services

Development of credit card Visa Provencred and loaning, reports consolidation of purchases, PPT presentation, follow up of accounts and new subscriptions of services, selling report, paying sales, estimate periods, denied cards, control of double accounts and cards, commercial alliances, business evolution, product adjustment, direct marketing databases, control of rewards stock, loaning approved or rejected, plan v and v mora, competitors analysis, management information system(mis), microsite, verification of duplicated payment, vcp, commission “cuota ya”, generic benefits, advanced payments, cuotaphone v, e-news, card activation, erp, as400 and crm

BP -PRA - Reports & Divestments - Analyst Senior, • IBM • Argentina - 01.2012 - 07.2012 (6 months)
Hierarchy: SemiSenior • Sector: accounting • Industry: Oil Services

Reports created by ,SAP BW, WR5,vmware, Filenet, Citrix, Excel, Macros, pivot tables, to perform accountability reports based on gas, oil and ngl, Price Realization, PPA (Prior Period Adjustment), yearmalies, Qty, Volume Comparison, Tied outs, Royalties expense reports, Trends, Actual vs. Entitlement, Reversal, VCR.

Change Manager/Coordinator Senior, • IBM • Argentina - 01.2010 - 01.2012 (2 years)
Hierarchy: SemiSenior • Sector: Auditory • Industry: Services

Change Management, internal audit of documents and reports, manage of remedy tickets risk 1,2 and 3 based on environments Nappr, Remedy, Lotus and Service Now, Sap, follow up, co-working with project management
Brio Query: assign workitems for employees depending on account, hours, type of work, and three persons in charge.

Retention • Movistar • Argentina - 03.2008 - 01.2010 (2 years)
Hierarchy: Junior • Sector: Administration • Industry: Telecommunications

Customer retention avoiding the drop off of the services, through different tools, such as invoicing, bonuses, change of payments, cell phones changes, sign up of new services, credit notes, debit notes, tech support, data packet, calls, messages, change of address, change to card service, special offers, automatic debit, accreditation of credit, sales, credit recharging, unlock simlock, follow up of contracts per simlock, customer care.

Crew • Mcdonald's (ARCOS DORADOS) • Argentina - 08.2006 - 11.2007 (1 year and 3 months)
Hierarchy: Junior • Sector: Young Professionals • Industry: gastronomy

Hamburgers, salads, yogurt, potato chips preparation, kitchen, lobby, cashier, stock

Studies

Mechanical Engineering - CBC - UBA, BsAs• Argentina
03.2018 - Current

Degree in Marketing - Uca de Salta - Argentina
03.2009 - 12.2013 (4 year and 9 months)
Academic 98% Average 7.0

Marketing Analyst    - ESBA - Argentina
03.2009 - 06.2012 (3 year and 3 months)
Tertiary    Average 7.0

Professional Seller    - ESBA - Argentina
03.2009 - 08.2011 (2 year and 5 months)
Marketing Tertiary Average 8.0

Tools:

●    Office: Advanced
●    Database: Advanced
●    Graphics tools: Intermediate
●    Management Software: Advanced

Languages:

●    Basic: Chinese Mandarín - French
●    Advanced: English - Portuguese

Referencies:
●    Phone: Lorena Cerica, Tel.1532154096 - Jessica Covezdy García, Tel.(11) 31442293.
●    Linkedin:Recommendations (10))

Other Studies:
●    Photography and Film Making
●    Coding
●    Bartending

ESPAÑOL
Experiencia Profesional

Director de ventas y marketing - Admisiones
Universidad de San Isidro "Dr. Plácido Marín" • Argentina - 04 .2018 - Presente
Jerarquía: Líder• Sector: Marketing, Education & Analytics • Industria: Education

●    Imagen, seo, publicidad , promoción y comunicaciones corporativas
●    Relaciones institucionales
●    RSE y Sustentabilidad
●    Planificación y Dirección de equipo

Investor & Business Manager
Runator • Argentina - 10.2017 - Presente
Jerarquía: Senior • Sector: Marketing, Health & Analytics • Industria: Internet

●    Contribuir al esfuerzo del equipo logrando resultados relacionados.
●    Desarrollo de plan estratégico, coordinación de acciones con personal corporativo.
●    Logro de objetivos mediante el establecimiento de planes, presupuestos y mediciones de resultados.
●    Informe de progreso - Análisis de mercado

Latam - Customer Success Manager LATAM - Brasil Poc
AppsFlyer • Argentina - 08.2016 - 10.2017
Jerarquía: Senior • Sector: Marketing, Attribution & Analytics • Industria: Internet

Asistir a eventos de Marketing como MMA, GMIC, IAB , entre otros, administrar cuentas de clientes en todos los niveles: técnicos, comerciales, de soporte y producto para aplicaciones móviles en latinoamérica pero principalmente en Brasil como mercado objetivo.

●     Trabajar con clientes directamente y gestionar nuevos lanzamientos de funciones, proporcionar sugerencias y comentarios internos de mejora al cliente.
●    Proveer formación de los clientes y webinars e e introducir nuevas funciones y mejorar los clientes existentes.
●     Entender el negocio de los clientes y aplicar la gestión del cambio para guiarlos a través de todas las fases del viaje de implementación
●    Coaching de los clientes para que sean expertos en soluciones e implementen estrategias educativas para capacitar a sus equipos durante todo el ciclo de vida del cliente.
●     Crear y actualizar los activos de los clientes en el embarque y trabajar con la comercialización del producto para definir planes de aprendizaje continuo para cada segmento del cliente.
●     Desarrollar altos niveles de compromiso con el cliente y satisfacción con un enfoque en la lealtad del cliente
●     Identificar desafíos comunes y activar de forma proactiva en soluciones eficaces
●    Testimonios y case studies de clientes.

Latam – Queue Brand & Media Campaign Manager
Google (Cognizant Project) • Argentina - 09.2013 - Presente (2 años 9 Meses) Jerarquía: Senior • Sector: Marketing • Industria: Internet

Control de campañas publicitarias online Rich Media para YouTube y Google Display Network en todo LATAM (Colombia, Peru, Chile, Argentina, Brasil, México) para Mobile y Desktop end-to-end.

•    Formatos de Advertising para YouTube e LightboxAds en toda la región de Latam y especificaciones de sitio.
•    Crear interés en el cliente, comunicar métricas y desarrollar estrategias para los creativos de las campañas.
•     Dar soporte a issues altamente complejos.
•    Liderar kick-off calls para nuevas campañas en orden de guiar al cliente a través de la creación del proceso de la campaña con el objetivo de dar las mejores soluciones para alcanzar sus objetivos específicos.
•    Escribir Recaps E-mails, completar Smart CreativeBriefs, ETAs y manejar cronogramas del equipo de producción.
•    Proveer comunicación detalladas a través de e-mails sobre una base regular durante todo el ciclo de vida de las campañas hacia el cliente y equipos internos.
•    Ayudar, asistir, organizar y recolectar materiales creativos
•    Trabajar con equipos internos de desarrolladores, programadores, políticas, técnicos especialistas, calidad en orden de generar creativos acordes a los requerimientos del cliente.
•    Uso de Doubleclick : DCM(DFA), Studio, DFP.
•    Uso de Implementation task, Booking, gmail, google docs, adwords, analytics, programmatic.
•    Live-issues, escalaciones y soporte de cliente.
•    Reportes, reservas, excepciones, emisión de facturas y contratos y distribución de campañas.

Analista de Producto
Provencred, Banco Comafi • Argentina - 07.2012 - 09.2013 (1 año y 2 meses)
Jerarquía: Senior • Sector: Producto • Industria: Servicios
Desarrollo de TC Visa Provencred y préstamos, Consolidación de reportes en compras, presentaciones en ppt, cuentas y altas de tarjeta de crédito, reportes de ventas, liquidaciones, estimación de períodos, tarjetas denegadas, duplicación de cuentas, altas de alianzas comerciales, evolución del negocio, gestión de indicadores mensuales , parámetros gestión de control de vendedores, comunicación con cliente

BP -PRA - Reports & Divestments - Analyst Senior, • IBM • Argentina - 01.2012 - 07.2012 (6 meses)
Jerarquía: SemiSenior • Sector: Contabilidad • Industria: Servicios Petroleros
Reportes creados por medio de SAP,SAP BW, WR5,vmware, Filenet, Citrix, Excel, Macros, tablas dinámicas para la realización de informes contables basados en los productos gas, petróleo y ngl en la industria especifica del petróleo, Price Realization, PPA (Prior PeriodAdjustment), Anomalies, Qty, VolumeComparison, Tiedouts, Royalties expense reports, Trends, Actuals vs Entitlement, Reversal, VCR, verificación de contratos, control de inputs india, control de utilidades desde $25.000 hasta $2.000.000, planes de acción y corrección.

Change Manager/Coordinator Senior, IBM-Nov • IBM • Argentina - 01.2010 - 01.2012 (2 años)
Jerarquía: SemiSenior • Sector: Auditoría • Industria: Servicios
Auditor interno de documentos y reportes para la cuenta global Novartis manejando Risk 1, 2y 3, aprobación, reportes en Excel del status de cada documento hasta ser aprobado y archivado.

Agente de Retención • Movistar • Argentina - 03.2008 - 01.2010 (2 años)
Jerarquía: Junior • Sector: Administración • Industria: Telecomunicaciones
Retención de cliente con el objetivo de impedir la baja del cliente a través de diferentes herramientas.

Crew • Mcdonald's (ARCOS DORADOS) • Argentina - 08.2006 - 11.2007 (1 año y 3 meses)
Jerarquía: Junior • Sector: Jóvenes Profesionales • Industria: Gastronómica
Cocina, parrilla, condimentación, preparación, preparación de hamburguesas, lobby, carga y descarga, stock, limpieza.

Educación
INGENIERÍA MECÁNICA• CBC - UBA, BsAs• Argentina
03.2018 - Presente Nivel: En curso • Área de Estudio: Marketing / Comercialización

LICENCIATURA EN COMERCIALIZACIÓN(Marketing) • Universidad Católica Argentina de Salta • Argentina
03.2009 - 12.2013 (4 años y 9 meses) Nivel: Cursada Completa - Finalizando Tesis • Área de Estudio: Marketing / Comercialización
Promedio: 7 • Materias aprobadas: 44 Materias de la carrera: 44

ANALISTA EN MARKETING • Esba • Argentina
03.2009 - 06.2012 (3 años y 3 meses)
Nivel: Terciario Graduado • Área de Estudio: Marketing / Comercialización
Promedio: 8 • Materias aprobadas: 30 Materias de la carrera: 30

VENDEDOR PROFESIONAL • Esba • Argentina
03.2009 - 08.2011 (2 años y 5 meses)
Nivel: Terciario Graduado • Área de Estudio: Marketing / Comercialización
Promedio: 7 • Materias aprobadas: 20 Materias de la carrera: 20
Herramientas Informáticas:
●    Office: Google Drive, Paquete Office
●    Plataformas de advertising: DoubleClick Studio, Dcm , Dbm, Dfp, YouTube, Facebook Ads Manager, Adwords, Linkedin, Instagram Ads Emblue, Zoho, Mailchip, Gmass
●    Sistemas Operativos: Windows: Xp, 7, 8 10 , Android. Base de Datos:Movics, ibmdb2, As400, BrioQuery, Sql
●    Software de Gestión: Sap, Citrix, Service Now, GCM tool, Brio Query Explorer, Remedy, Google Analytics, Google Adwords, Facebook Add Crm, Sap Crystal, Vmware
●    Herramientas Gráficas: Photoshop, Html, Google Web Designer, Swiffy, Canva, Camtasia, Wondershare, Premiere y Firework
Idiomas:
●    Básico : Chino Mandarín - Francés
●    Avanzado: Inglés - Portugués
Referencias:
●    Telefónicas: Lorena Cerica, Tel.1532154096 - Jessica Covezdy García, Tel.(11) 31442293.
●    Linkedin: Recomendaciones( 10)
Otros Estudios:
●    Fotografía y Film Making
●    Coding
●    Bartending","rawText":"English Sales and marketing director - Admissions University of San Isidro "Dr. Plácido Marín" • Argentina - 04 .2018 - Current Hierarchy: Leader • Sector: Marketing, Education & Analytics • Industry: Education ● Image, seo, advertising, promotion and corporate communications ● Institutional relations ● CSR and Sustainability ● Team Planning and Management Investor & Business Manager Runator • Argentina - Argentina 10.2017 - Hierarchy: Senior • Sector: Marketing, Health & Analytics • Industry: Internet ● Building company image by collaborating with customers ● Contribute to team effort by accomplishing related results ● Developing strategic plan ● Coordinating actions with corporate staff. ● Building Leads ● Accomplishing objectives by establishing plans, budgets, and results measurements ● Progress Report ● Market analysis Latam - Customer Success Manager LATAM - Brasil Poc AppsFlyer • Argentina - 08.2016 - 10.2017 Hierarchy: Senior - Marketing, Attribution & Analytics • Industry: Internet Attend marketing events such as MMA,GMIC,IAB among others, manage customer accounts at all levels: technical, commercial, support and product for mobile applications in Latin America but mainly in Brazil as the target market. ● Work with clients directly and Handle new feature releases such as: o #Cohort Report #Daily Active User Reports - #Partners Integrations #Retention Report - #UnInstalls - #PivotTable - #LifeTimeValue DashBoard #Custom DashBoard - #Push&Pull Api - #Fraud Reports - #Audiences #LiveAlerts - #Re-Targeting - #InApp Events - #DeepLinking #Aggregated Performance Report - #Raw DataReport -#DataLocker - #TrackingLinks - #PostBacks ● Provide client feedback internally, trainings and webinars ● Introduce new features & Upsell existing clients ● Understand your customers business and apply change management to lead them through all phases of the implementation journey ● Coach customers to be solution experts and implement education strategies to train their teams throughout the client life-cycle ● Create and update customer on-boarding assets and work with product marketing to define continuous learning plans for each client segment ● Develop high levels of customer engagement and satisfaction with a focus on customer loyalty ● Identify common challenges and proactively drive effective solutions ● Partner with cross-functional teams to translate business needs and product requirements into new solutions for customers ● Drive customer testimonials and case studies. Latam – Queue Brand & Media Campaign Manager Google(Cognizant Project) • Argentina - 09.2013 - 08.2016 Hierarchy: Senior • Sector: Marketing • Industry: Internet Control of Rich Media online advertising campaigns for YouTube and Google Display Network throughout LATAM (Colombia, Peru, Chile, Argentina, Brazil, Mexico) for Mobile and Desktop end-to-end. °Formats: #Mobile &Desktop Video Mastheads, #Rich Media Custom Mastheads #Rich Media Layouts Mastheads #Video Ads #In-video Overlay Ads #Live Streaming in Ads #Lightbox Ads (Mastbox, Lead Generator,livestreaming, channel connect, cam recording, voice recognition) ● Create client interest, communicate metrics and develop strategies for creatives campaign ● Support for live issues. ● Leading kick-off calls for new campaigns , Recaps E-mails. ● Provide clean and detailed information/ communication to client through emails, calls, video call and chat for clients and internal teams ● Collecting assets,Spec Control , Smart Creative Briefs, ● Guide, commit and reaches TATs, ETAs for post -production, QA, politics and trafficking teams for off-shore. ● Use of Doubleclick: DCM(DFA), Studio, DFP. ● Use of Implementation task, Booking, Gmail, Google Docs, Adwords, Analytics, programmatic. ● Live-issues, Troubleshooting, Root Cause Analysis, escalations and client support ● Reports, reservation, exceptions for implementation campaigns. ● Control and invoice submission ● Contract submission for advertiser, media & creative agency. ● Segmentation and allocation for campaigns to other campaign manager taking into account language, complexity, volume, capacity, expertise and products Product Analyst Provencred, Comafi Bank• Argentina - 07.2012 - 09.2013 (1 year and 2 months) Hierarchy: Senior • Sector: Product• Industry: Services Development of credit card Visa Provencred and loaning, reports consolidation of purchases, PPT presentation, follow up of accounts and new subscriptions of services, selling report, paying sales, estimate periods, denied cards, control of double accounts and cards, commercial alliances, business evolution, product adjustment, direct marketing databases, control of rewards stock, loaning approved or rejected, plan v and v mora, competitors analysis, management information system(mis), microsite, verification of duplicated payment, vcp, commission “cuota ya”, generic benefits, advanced payments, cuotaphone v, e-news, card activation, erp, as400 and crm BP -PRA - Reports & Divestments - Analyst Senior, • IBM • Argentina - 01.2012 - 07.2012 (6 months) Hierarchy: SemiSenior • Sector: accounting • Industry: Oil Services Reports created by ,SAP BW, WR5,vmware, Filenet, Citrix, Excel, Macros, pivot tables, to perform accountability reports based on gas, oil and ngl, Price Realization, PPA (Prior Period Adjustment), yearmalies, Qty, Volume Comparison, Tied outs, Royalties expense reports, Trends, Actual vs. Entitlement, Reversal, VCR. Change Manager/Coordinator Senior, • IBM • Argentina - 01.2010 - 01.2012 (2 years) Hierarchy: SemiSenior • Sector: Auditory • Industry: Services Change Management, internal audit of documents and reports, manage of remedy tickets risk 1,2 and 3 based on environments Nappr, Remedy, Lotus and Service Now, Sap, follow up, co-working with project management Brio Query: assign workitems for employees depending on account, hours, type of work, and three persons in charge. Retention • Movistar • Argentina - 03.2008 - 01.2010 (2 years) Hierarchy: Junior • Sector: Administration • Industry: Telecommunications Customer retention avoiding the drop off of the services, through different tools, such as invoicing, bonuses, change of payments, cell phones changes, sign up of new services, credit notes, debit notes, tech support, data packet, calls, messages, change of address, change to card service, special offers, automatic debit, accreditation of credit, sales, credit recharging, unlock simlock, follow up of contracts per simlock, customer care. Crew • Mcdonald's (ARCOS DORADOS) • Argentina - 08.2006 - 11.2007 (1 year and 3 months) Hierarchy: Junior • Sector: Young Professionals • Industry: gastronomy Hamburgers, salads, yogurt, potato chips preparation, kitchen, lobby, cashier, stock Studies Mechanical Engineering - CBC - UBA, BsAs• Argentina 03.2018 - Current Degree in Marketing - Uca de Salta - Argentina 03.2009 - 12.2013 (4 year and 9 months) Academic 98% Average 7.0 Marketing Analyst - ESBA - Argentina 03.2009 - 06.2012 (3 year and 3 months) Tertiary Average 7.0 Professional Seller - ESBA - Argentina 03.2009 - 08.2011 (2 year and 5 months) Marketing Tertiary Average 8.0 Tools: ● Office: Advanced ● Database: Advanced ● Graphics tools: Intermediate ● Management Software: Advanced Languages: ● Basic: Chinese Mandarín - French ● Advanced: English - Portuguese Referencies: ● Phone: Lorena Cerica, Tel.1532154096 - Jessica Covezdy García, Tel.(11) 31442293. ● Linkedin:Recommendations (10)) Other Studies: ● Photography and Film Making ● Coding ● Bartending ESPAÑOL Experiencia Profesional Director de ventas y marketing - Admisiones Universidad de San Isidro "Dr. Plácido Marín" • Argentina - 04 .2018 - Presente Jerarquía: Líder• Sector: Marketing, Education & Analytics • Industria: Education ● Imagen, seo, publicidad , promoción y comunicaciones corporativas ● Relaciones institucionales ● RSE y Sustentabilidad ● Planificación y Dirección de equipo Investor & Business Manager Runator • Argentina - 10.2017 - Presente Jerarquía: Senior • Sector: Marketing, Health & Analytics • Industria: Internet ● Contribuir al esfuerzo del equipo logrando resultados relacionados. ● Desarrollo de plan estratégico, coordinación de acciones con personal corporativo. ● Logro de objetivos mediante el establecimiento de planes, presupuestos y mediciones de resultados. ● Informe de progreso - Análisis de mercado Latam - Customer Success Manager LATAM - Brasil Poc AppsFlyer • Argentina - 08.2016 - 10.2017 Jerarquía: Senior • Sector: Marketing, Attribution & Analytics • Industria: Internet Asistir a eventos de Marketing como MMA, GMIC, IAB , entre otros, administrar cuentas de clientes en todos los niveles: técnicos, comerciales, de soporte y producto para aplicaciones móviles en latinoamérica pero principalmente en Brasil como mercado objetivo. ● Trabajar con clientes directamente y gestionar nuevos lanzamientos de funciones, proporcionar sugerencias y comentarios internos de mejora al cliente. ● Proveer formación de los clientes y webinars e e introducir nuevas funciones y mejorar los clientes existentes. ● Entender el negocio de los clientes y aplicar la gestión del cambio para guiarlos a través de todas las fases del viaje de implementación ● Coaching de los clientes para que sean expertos en soluciones e implementen estrategias educativas para capacitar a sus equipos durante todo el ciclo de vida del cliente. ● Crear y actualizar los activos de los clientes en el embarque y trabajar con la comercialización del producto para definir planes de aprendizaje continuo para cada segmento del cliente. ● Desarrollar altos niveles de compromiso con el cliente y satisfacción con un enfoque en la lealtad del cliente ● Identificar desafíos comunes y activar de forma proactiva en soluciones eficaces ● Testimonios y case studies de clientes. Latam – Queue Brand & Media Campaign Manager Google (Cognizant Project) • Argentina - 09.2013 - Presente (2 años 9 Meses) Jerarquía: Senior • Sector: Marketing • Industria: Internet Control de campañas publicitarias online Rich Media para YouTube y Google Display Network en todo LATAM (Colombia, Peru, Chile, Argentina, Brasil, México) para Mobile y Desktop end-to-end. • Formatos de Advertising para YouTube e LightboxAds en toda la región de Latam y especificaciones de sitio. • Crear interés en el cliente, comunicar métricas y desarrollar estrategias para los creativos de las campañas. • Dar soporte a issues altamente complejos. • Liderar kick-off calls para nuevas campañas en orden de guiar al cliente a través de la creación del proceso de la campaña con el objetivo de dar las mejores soluciones para alcanzar sus objetivos específicos. • Escribir Recaps E-mails, completar Smart CreativeBriefs, ETAs y manejar cronogramas del equipo de producción. • Proveer comunicación detalladas a través de e-mails sobre una base regular durante todo el ciclo de vida de las campañas hacia el cliente y equipos internos. • Ayudar, asistir, organizar y recolectar materiales creativos • Trabajar con equipos internos de desarrolladores, programadores, políticas, técnicos especialistas, calidad en orden de generar creativos acordes a los requerimientos del cliente. • Uso de Doubleclick : DCM(DFA), Studio, DFP. • Uso de Implementation task, Booking, gmail, google docs, adwords, analytics, programmatic. • Live-issues, escalaciones y soporte de cliente. • Reportes, reservas, excepciones, emisión de facturas y contratos y distribución de campañas. Analista de Producto Provencred, Banco Comafi • Argentina - 07.2012 - 09.2013 (1 año y 2 meses) Jerarquía: Senior • Sector: Producto • Industria: Servicios Desarrollo de TC Visa Provencred y préstamos, Consolidación de reportes en compras, presentaciones en ppt, cuentas y altas de tarjeta de crédito, reportes de ventas, liquidaciones, estimación de períodos, tarjetas denegadas, duplicación de cuentas, altas de alianzas comerciales, evolución del negocio, gestión de indicadores mensuales , parámetros gestión de control de vendedores, comunicación con cliente BP -PRA - Reports & Divestments - Analyst Senior, • IBM • Argentina - 01.2012 - 07.2012 (6 meses) Jerarquía: SemiSenior • Sector: Contabilidad • Industria: Servicios Petroleros Reportes creados por medio de SAP,SAP BW, WR5,vmware, Filenet, Citrix, Excel, Macros, tablas dinámicas para la realización de informes contables basados en los productos gas, petróleo y ngl en la industria especifica del petróleo, Price Realization, PPA (Prior PeriodAdjustment), Anomalies, Qty, VolumeComparison, Tiedouts, Royalties expense reports, Trends, Actuals vs Entitlement, Reversal, VCR, verificación de contratos, control de inputs india, control de utilidades desde $25.000 hasta $2.000.000, planes de acción y corrección. Change Manager/Coordinator Senior, IBM-Nov • IBM • Argentina - 01.2010 - 01.2012 (2 años) Jerarquía: SemiSenior • Sector: Auditoría • Industria: Servicios Auditor interno de documentos y reportes para la cuenta global Novartis manejando Risk 1, 2y 3, aprobación, reportes en Excel del status de cada documento hasta ser aprobado y archivado. Agente de Retención • Movistar • Argentina - 03.2008 - 01.2010 (2 años) Jerarquía: Junior • Sector: Administración • Industria: Telecomunicaciones Retención de cliente con el objetivo de impedir la baja del cliente a través de diferentes herramientas. Crew • Mcdonald's (ARCOS DORADOS) • Argentina - 08.2006 - 11.2007 (1 año y 3 meses) Jerarquía: Junior • Sector: Jóvenes Profesionales • Industria: Gastronómica Cocina, parrilla, condimentación, preparación, preparación de hamburguesas, lobby, carga y descarga, stock, limpieza. 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