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Technical Helpdesk Support Analyst
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Job Description:
● Trained and Supported Coventry Employees Worldwide.
● Diagnose and troubleshoot Outlook 2010 Issues.
● Support Password Related issues in all Coventry Applications.
● Diagnose and troubleshoot Citrix / VM issues.

Convergys Philippines
Level 2 - TECHNICAL SUPPORT PROFESSIONAL
September 2009 – May 01, 2013
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● Diagnose and Troubleshoot errors in Quickbooks Program and Data File.
● Install Quickbooks and do Multi-user set-up.
● Do Product Recommendations / Sell QuickBooks Products and Technical Support Plans.
● Trained and Supported Xbox.
● Troubleshoot technical problems and errors in Xbox.

Sykes Asia Inc.
Level 1 - TECHNICAL SUPPORT REPRESENTATIVE
December 2006 – May 2009

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● Trained and Supported Qwest Broadband Account.
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