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Position Description:

Licensing Specialist:

•    Ensure all customer information on purchase order is correct and complies with GB Advisors processes and policies.
•    Send purchase order approval email to the finance manager.
•    Manage service orders (SOF), change orders (COF), transaction links and other documents required by partner activation.
•    Follow up on all emails sent (order approval, order placement) SOF and COF.
•    Send activation/renewal notifications to the customer.
•    Maintain all relevant partner information up to date (contacts, partner portals, if applicable).
•    Manage activation related issues (delays/errors) and provide appropriate guidance to inside sales staff and customer if necessary.
•    Close opportunities.
•    Create and update customer assets in the VTiger program (GB paying customers & Fresh paying customers).
•    Request proforma invoices from partners or manufacturers.
•    Enforce and encourage compliance with established organizational standards and procedures.

CARGILL DE VENEZUELA (MAY 2021 - OCTOBER 2021)

Position Description:

Customer Service Analyst:

•    In charge of the logistic and dispatch process between the plant, sales and the customer.
•    Direct contact with sales and customers in order to know the status of the different dispatches and the fulfillment of the same.
•    Responsible for assembling the dispatch plans by plant, according to the information provided by sales, inventory and product availability according to payment terms.
•    Knowledge of the process of invoicing, re-invoicing and issuance of credit notes from different customers.
•    Handling of pivot tables, data consolidation and customer masters.
•    Indicators and summary of monthly information, to know the company's situation at the end of the year.
•    Mastery of the voice of the customer, complaints and claims, records in the system and solution to them.

ACCESS- SALUD C. A. (NOVEMBER 2018 - MARCH 2020)

Position Description:

Administrative and Call Center Analyst:

•    To be the link between the patient and their respective insurance company, with the objective of making the process more optimal and bearable when making use of their coverage.
•    Perform call center functions to manage the process between the patient and his policy, as well as billing management.
•    Elaborate the Roster of new patients by insurance.
•    Carry out the medical records of the patients.
•    Perform supervisory functions, managing personnel, organizing and assigning the daily functions of each member of the department.

MKN SOLUTIONS (October 2015 - AUGUST 2018)

Position Description:

Administrative Analyst and Sales Executive:

•    Administrative management of the company through the Profit Plus system.
•    Recorded customers, suppliers, handling accounts payable and receivable, recording invoices and collections, experience in the process of buying and selling, making quotations, inventory control, customer service and sales via telephone.","rawText":"GB-ADVISORS (JUNE 2022 - to present) Position Description: Licensing Specialist: • Ensure all customer information on purchase order is correct and complies with GB Advisors processes and policies. • Send purchase order approval email to the finance manager. • Manage service orders (SOF), change orders (COF), transaction links and other documents required by partner activation. • Follow up on all emails sent (order approval, order placement) SOF and COF. • Send activation/renewal notifications to the customer. • Maintain all relevant partner information up to date (contacts, partner portals, if applicable). • Manage activation related issues (delays/errors) and provide appropriate guidance to inside sales staff and customer if necessary. • Close opportunities. • Create and update customer assets in the VTiger program (GB paying customers & Fresh paying customers). • Request proforma invoices from partners or manufacturers. • Enforce and encourage compliance with established organizational standards and procedures. CARGILL DE VENEZUELA (MAY 2021 - OCTOBER 2021) Position Description: Customer Service Analyst: • In charge of the logistic and dispatch process between the plant, sales and the customer. • Direct contact with sales and customers in order to know the status of the different dispatches and the fulfillment of the same. • Responsible for assembling the dispatch plans by plant, according to the information provided by sales, inventory and product availability according to payment terms. • Knowledge of the process of invoicing, re-invoicing and issuance of credit notes from different customers. • Handling of pivot tables, data consolidation and customer masters. • Indicators and summary of monthly information, to know the company's situation at the end of the year. • Mastery of the voice of the customer, complaints and claims, records in the system and solution to them. ACCESS- SALUD C. A. (NOVEMBER 2018 - MARCH 2020) Position Description: Administrative and Call Center Analyst: • To be the link between the patient and their respective insurance company, with the objective of making the process more optimal and bearable when making use of their coverage. • Perform call center functions to manage the process between the patient and his policy, as well as billing management. • Elaborate the Roster of new patients by insurance. • Carry out the medical records of the patients. • Perform supervisory functions, managing personnel, organizing and assigning the daily functions of each member of the department. 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