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Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":463,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. 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Con un enfoque centrado en la excelencia y el profesionalismo, nos dedicamos al desarrollo de software y plataformas web que impulsan el éxito y la eficiencia de nuestros clientes. Nuestra Misión: En Algorithm Alchemy, nuestra misión es ofrecer soluciones tecnológicas que marquen la diferencia. Nos esforzamos por convertir conceptos ambiciosos en productos digitales funcionales y efectivos, superando las expectativas de nuestros clientes y generando un impacto positivo en sus operaciones. Experiencia en Desarrollo de Software: Contamos con un equipo altamente calificado de desarrolladores de software con una vasta experiencia en el diseño, desarrollo y implementación de soluciones personalizadas. Desde aplicaciones empresariales hasta sistemas complejos, cada proyecto es abordado con un enfoque meticuloso y una pasión por la innovación. Especialización en Plataformas Web: Nuestra especialización en el desarrollo de plataformas web abarca una amplia gama de industrias y sectores. Desde sitios web interactivos hasta complejas aplicaciones basadas en la nube, nos destacamos en la creación de plataformas que no solo cumplen con los requisitos técnicos, sino que también ofrecen una experiencia excepcional al usuario. Compromiso con la Calidad: En Algorithm Alchemy, la calidad es la piedra angular de cada proyecto. Nos esforzamos por proporcionar soluciones que no solo cumplan, sino que superen los estándares de la industria. Cada línea de código escrita refleja nuestro compromiso con la excelencia y la entrega de productos finales robustos y confiables. Innovación y Adaptabilidad: Vivimos en un mundo en constante evolución, y en Algorithm Alchemy, abrazamos la innovación y la adaptabilidad. Mantenemos un pulso constante en las últimas tendencias tecnológicas para asegurarnos de que nuestras soluciones estén siempre a la vanguardia y preparadas para enfrentar los desafíos del mañana. 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Nuestra historia laboral se ha caracterizado por el compromiso con la excelencia y la entrega de soluciones tecnológicas de vanguardia. Inicios Prometedores: Algorithm Alchemy fue fundada por un grupo visionario de expertos en tecnología con una pasión compartida por transformar ideas en soluciones digitales. Desde nuestros primeros días, nos propusimos construir un equipo que no solo posea habilidades técnicas excepcionales, sino que también comparta nuestra visión de innovación y calidad. Crecimiento y Diversificación del Equipo: Con el tiempo, hemos experimentado un crecimiento constante. Hoy en día, Algorithm Alchemy cuenta con un equipo robusto de desarrolladores, que incluye tanto a profesionales seniors con una vasta experiencia como a juniors con un enfoque fresco y creativo. Este equilibrio nos permite abordar proyectos de cualquier escala y complejidad con confianza y destreza. Especialización en Principales Tecnologías: Nos hemos especializado en todas las principales tecnologías del desarrollo de software y plataformas web. Nuestro equipo abarca habilidades en lenguajes de programación como Python, JavaScript, Java, PHP, entre otros. También tenemos experiencia en frameworks líderes, bases de datos avanzadas y tecnologías emergentes. Proyectos Exitosos: A lo largo de nuestra trayectoria, hemos entregado una amplia variedad de proyectos exitosos que abarcan diversas industrias. Desde aplicaciones móviles hasta sistemas empresariales complejos, cada proyecto ha sido una oportunidad para demostrar nuestro compromiso con la calidad y la satisfacción del cliente. Cultura de Innovación y Aprendizaje Continuo: En Algorithm Alchemy, fomentamos una cultura de innovación y aprendizaje continuo. Animamos a nuestro equipo a mantenerse al tanto de las últimas tendencias tecnológicas y a participar en actividades de desarrollo profesional para garantizar que estén equipados con las habilidades necesarias para enfrentar los desafíos más exigentes. Con cada proyecto y colaboración, Algorithm Alchemy ha cimentado su posición como una empresa confiable y orientada a resultados en el campo del desarrollo de software. Esperamos con entusiasmo seguir escribiendo nuestra historia laboral a medida que continuamos transformando ideas en realidad digital.","rating":4.8200000000000003,"ranking":1002,"position":{"position":"gold","next":{"name":"Platinum","next":"hero","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. 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