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NCS Pte Ltd, Singapore
    May 2015 - Present
•    Lead multiple Infrastructure and Applications teams in parallel to ensure successful completion of IT Projects in the Health, Education and Aviation industries, managing budgets in excess of SGD 10 Million
•    Responsible for all aspects of Project Management as well as Service delivery once project goes into Operation
•    Continually spearhead strategies to identify and improve business processes in order to secure new business opportunities

Significant Achievements
•    Played key role in managing implementation of new Confidential email system for all Principals, Vice Principals and other VIP users in all Schools in Singapore
•    Lead infrastructure upgrade and strategized relocation of email system for all teachers in Singapore with a user base of 45,000 users
•    Successfully transitioned Changi Airport Group from Lotus Notes to Exchange 2013 and implemented end to end suite of services to meet the Client’s requirements including, Exchange Journaling, Acronis Access and Self Service Password Manager.
•    Implemented Room Booking application and touch screen panels to facilitate room reservation for a user base of 3000 users
•    Oversaw the implementation scripts to sync user details and pictures from HR system to Active Directory
•    Managed the implementation of Email Journaling, Multi-Factor Authentication and E-Discovery Platform (Index Engines) for internal investigations

Service Delivery Manager / Project Manager
CTC Global Pte Ltd, Singapore     Jan 2014 – May 2015
•    Lead team of 35 to oversee full spectrum of IT operations in SingHealth group, managing annual budget in excess of SGD 6 million
•    Responsible for all aspects of end user computing, including asset management and maintenance
•    Take initiative to provide recommendations on business process improvements whilst managing stakeholder expectations
•    Liaise closely with multiple vendors including HP, Dell, and Lenovo to better understand hardware offerings and best practices for the benefit of client assets.
Significant Achievements
•    Played key role in renewing SGD 20 million contract with SingHealth, including project scoping, setting margins and proposing highly competitive bid which resulted in profitable closure
•    Pivotal in procurement and establishment of end-user computing solutions for several SingHealth group members including National Heart Centre and Singapore General Hospital.
•    Successfully met all service-level agreements as set out by contracts
•    Implemented upgraded online portal with self-service system allowing end-users to order new parts and/or schedule maintenance, thereby improving process efficiency and enabling customer satisfaction.

Agency Facilities Management Cluster Lead (Wintel Engineer)
Hewlett Packard, Singapore    2011 - 2013
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•    Coordinated with various internal and external stakeholders, oversaw operations across internal agencies, and managed transition projects within SOE for NCS to HP takeover
•    Troubleshot problems relating to project completion and implementation, including team management and motivation and vendor negotiation
•    Spearheaded strategies to balance resources for optimal productivity and coordinated changes
•    Actively and consistently monitored new innovations in IT software and hardware; took initiative to study and propose suitability of new systems for improvement of work processes
•    Project managed and selected teams, defined objectives and tracked overall project progress; constantly liaised with Service Delivery Manager to ensure objectives per service-level agreements were met
•    Liaised and maintained strong working relationship with client and internal Facilities Management team; regularly updated all parties on progress, and resolved any client issues and concerns
•    Took initiative to ensure documentation of work adheres to ITIL policy and procedures
•    Determined optimal new processes and develop system improvement for users
Significant Achievements
•    Took initiative to generate excess revenue for team through uptake of projects from agencies; generated close to 1 million SGD of revenue in 1 year
•    Successfully led various systems upgrades and set up, including setup for RSIT SFTP Server and Client and upgrade of SAV v10 Server/Client to SEP v12.1","rawText":"Service Delivery Manager / Project Manager NCS Pte Ltd, Singapore May 2015 - Present • Lead multiple Infrastructure and Applications teams in parallel to ensure successful completion of IT Projects in the Health, Education and Aviation industries, managing budgets in excess of SGD 10 Million • Responsible for all aspects of Project Management as well as Service delivery once project goes into Operation • Continually spearhead strategies to identify and improve business processes in order to secure new business opportunities Significant Achievements • Played key role in managing implementation of new Confidential email system for all Principals, Vice Principals and other VIP users in all Schools in Singapore • Lead infrastructure upgrade and strategized relocation of email system for all teachers in Singapore with a user base of 45,000 users • Successfully transitioned Changi Airport Group from Lotus Notes to Exchange 2013 and implemented end to end suite of services to meet the Client’s requirements including, Exchange Journaling, Acronis Access and Self Service Password Manager. • Implemented Room Booking application and touch screen panels to facilitate room reservation for a user base of 3000 users • Oversaw the implementation scripts to sync user details and pictures from HR system to Active Directory • Managed the implementation of Email Journaling, Multi-Factor Authentication and E-Discovery Platform (Index Engines) for internal investigations Service Delivery Manager / Project Manager CTC Global Pte Ltd, Singapore Jan 2014 – May 2015 • Lead team of 35 to oversee full spectrum of IT operations in SingHealth group, managing annual budget in excess of SGD 6 million • Responsible for all aspects of end user computing, including asset management and maintenance • Take initiative to provide recommendations on business process improvements whilst managing stakeholder expectations • Liaise closely with multiple vendors including HP, Dell, and Lenovo to better understand hardware offerings and best practices for the benefit of client assets. Significant Achievements • Played key role in renewing SGD 20 million contract with SingHealth, including project scoping, setting margins and proposing highly competitive bid which resulted in profitable closure • Pivotal in procurement and establishment of end-user computing solutions for several SingHealth group members including National Heart Centre and Singapore General Hospital. • Successfully met all service-level agreements as set out by contracts • Implemented upgraded online portal with self-service system allowing end-users to order new parts and/or schedule maintenance, thereby improving process efficiency and enabling customer satisfaction. Agency Facilities Management Cluster Lead (Wintel Engineer) Hewlett Packard, Singapore 2011 - 2013 • Managed team of 11 to deliver full spectrum of tasks related to maintenance of server, network and database systems • Coordinated with various internal and external stakeholders, oversaw operations across internal agencies, and managed transition projects within SOE for NCS to HP takeover • Troubleshot problems relating to project completion and implementation, including team management and motivation and vendor negotiation • Spearheaded strategies to balance resources for optimal productivity and coordinated changes • Actively and consistently monitored new innovations in IT software and hardware; took initiative to study and propose suitability of new systems for improvement of work processes • Project managed and selected teams, defined objectives and tracked overall project progress; constantly liaised with Service Delivery Manager to ensure objectives per service-level agreements were met • Liaised and maintained strong working relationship with client and internal Facilities Management team; regularly updated all parties on progress, and resolved any client issues and concerns • Took initiative to ensure documentation of work adheres to ITIL policy and procedures • Determined optimal new processes and develop system improvement for users Significant Achievements • Took initiative to generate excess revenue for team through uptake of projects from agencies; generated close to 1 million SGD of revenue in 1 year • Successfully led various systems upgrades and set up, including setup for RSIT SFTP Server and Client and upgrade of SAV v10 Server/Client to SEP v12.1","canEdit":false,"editUrl":"https://www.workana.com/freelancer/8d72d76ecb181aa986dc65c02214a5b5/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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