Fisayo O. expert freelancer in Admin Assistant, Customer Service, Bookkeeping, Google Cloud Platform, Virtual Assistant, Customer Support, Customer Experience, Admin Support

Fisayo O.

Customer Support and Virtual Assistant

5 / 5

Hourly rate:

USD 10.00

Admin Support

Ratings from clients

About me
I am a native English speaker with proper diction and grammar.
I love helping people solve problems and I work hard to deliver in good time.

With my excellent communication skills, both oral and written, I respond well to different characters, I am empathetic towards people, I have the ability to work well alone with little or no monitoring, I am discreet with confidential data, and I am enthusiastic towards learning and re-learning.
Communication with clients and customers will be properly handled due to my approximate 1 year experience managing clientele.

I am familiar with Excel, MS Office, Google Docs, I am very good at organizing and multitasking, I pay serious attention to detail, and I am good at doing research and creating content, as well as editing and proofreading documents.

Customer Service Representative, Virtual assistant, and Proofreader.
Work history
I have a 1-year work experience as an Executive assistant of Proyecto Technologies limited, where I had the following responsibilities and more:

1. I provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf.
2. I maintained comprehensive and accurate records.
3. I performed minor accounting duties.
4. I organized meetings, including scheduling and sending reminders.
5. I answered phone calls in a polite and professional manner.
6. I managed the executive's calendar, including making appointments and prioritizing the most sensitive matters.

A 1-year work experience as a customer care representative for TED Logistics where I ensured that customers were satisfied with products, services, and features by identifying and assessing customers’ needs to achieve satisfaction.
Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes within the time limits and following up to ensure resolution while building sustainable relationships and trust with customer accounts through open and interactive communication.
I provided accurate, valid and complete information by using the right methods/tools.
Using my strong phone contact handling skills, active listening, and customer orientation, I was able to adapt/respond to different types of characters.
I multitasked, prioritized, and managed time effectively.