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I am fluent in written and oral English and have learned to engage well with foreigners.

I am a hard worker, show initiative and can work unsupervised. I can manage immense complexity as an Executive Assistant in a Filipino and expatriate working environment with experience with many foreign nationals as a boss, as clients, as managers reporting to my boss needing help, and as suppliers to the companies I have worked for.

I am extremely trustworthy and have a good sense of right and wrong. I have repeatedly shown discretion in the role of confidential personal assistant.

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","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work experience","dangerouslyWillBeRenderAsHtml_text":"Jun 2018 – Present    EmergeOne (United Kingdom)
Personal Assistant

I provide remote assistance to the British owner and Managing Director of EmergeOne ltd, an UK-based company providing Part time Finance Director and Advisory services for startups and scaleups. This includes managing schedules, linkedin, youtube, travel bookings and internet research.

Sep 2016 – Present    Odyssey ICT (Australia)
Personal Assistant
I provide remote assistance to the Australian owner and Managing Director of Odyssey ICT, an Australian-based telecom consulting company. This includes invoicing, bill paying, managing schedules, travel bookings and internet research.

Jul 2015 – Sep 2016        San Miguel Telecom (Pasig, Philippines)
Executive Assistant & Resource Manager
I provided personal assistance to the Chief Technology Advisor (CTA), managing all technology matter for San Miguel’s telecom assets. This, among others, included Belltel, Liberty Telecom, Eastern Telecom, and High Frequency Telecom. This was a complex, high-paced environment with more than 200 staff, dozens of consultants from Telstra (Australia) and executive management & project teams from the world’s leading Telecom equipment providers including Ericsson, Huawei, Nokia, ZTE and Cisco to name a few.

As executive assistant, I managed all incoming calls, scheduling, documentation and coordination for both the CTA (an Australian national) and three other British and Australian expat managers, and three local engineering managers reporting to the CTA. I also provided confidential personal assistance to the CTA including managing domestic and international travel for the CTA and his family; bill payments; coordination of domestic help and driver; and coordination of maintenance of his residence, utilities and social events.

In addition to this, I performed the duties of Resource Manager for the project team. This included:
•    Managing incoming and outgoing resources required for the project disciplines.
•    Creating, Reconciling and maintaining of records of all personnel in the project office to ensure general housekeeping to minimize any project downtime.
•    Acting as the interface between the project team and all other groups in the network team under the CTA and other parts of the organisation to maintain clear lines of communication and ambiguity.
•    Managing office renovation, office supplies, petty cash, and expat visa documentation.
•    Managing all purchase requisition documentation, approvals and follow-up.
•    Managing all organisation chart documentation, job descriptions and resource justifications.

The project team had daily, weekly, bi-weekly, monthly and quarterly governance meetings involving local project resources, right up to regional executive management of Ericsson, Huawei, Nokia and ZTE. I managed the meeting schedule for the entire governance structure, and ensured all minutes were issued and coordinated communications for all escalations. I didn’t manage the content as that needed expert engineering and commercial knowledge, but I managed the structure and discipline.

The project was terminated on 30 May 2016 when San Miguel sold all their telecom assets to a 50/50 JV of competitors PLDT (Smart) and Globe. All employees were terminated soon after the acquisition.

Apr 2015 – May 2018        E2Exchange (United Kingdom)
Personal Assistant & Database Manager
I provided remote assistance to the CEO of E2E, a hub for the progress of the UK's entrepreneurial community.

I managed all appointments for the CEO (a British national), replied email on her behalf and provided confidential personal assistance.

The heart of the company was its database of the UK’s entrepreneurs, and budding entrepreneurs. My job was to research potential members under broad direction of the CEO, and to maintain the database (Salesforce) of members and potential members and track their connections and achievements. I also looked after a team of Vas based in PH helping in data mining and research.

I performed this job from my home office while mothering my infant child.

Oct 2012 – Apr 2015        Cloudstaff Inc. (Angeles City, Philippines)
Senior Executive Assistant & Team Leader
Cloudstaff is an innovative provider of outsourcing solution by combining the right people and custom technology. As a senior Executive Assistant, I provided assistance remotely to a InvestBlue, a Financial Planning company based in Brisbane, Australia. Duties included:
•    Event Planning for Board meetings, Christmas Parties, Team Building activities
•    Preparing presentations, editing corporate videos under broad direction from the executives
•    Preparation of their company monthly newsletter distributed to their clients
•    Scheduling of meetings and conference calls
•    Managing accounts via Cloudstaff’s MYOB Accounting System
•    Preparing and sending account statements to their clients
•    Salesforce management via Cloudstaff’s Salesforce Database Management system
•    Preparing employees’ sales targets and monthly KPIs
•    Identifying suppliers to source corporate gifts and managing the ordering and delivery of customized material
•    Keeping their web site updated and fresh via their back-end web content editing tools

I personally provided assistance to 5 InvestBlue executives at any one time, located in offices in Brisbane, Armadale, Gladstone and Rockhampton, all in Australia.

I simultaneously served as Team Leader to train incoming Executive Assistants and to took line management for a team of 10-15 EAs working for different clients. I was responsible for their punctuality, productivity, satisfaction of their customer, and resolving problems the EA or the client escalated to me. I had to investigate any complaints against my EAs, and take corrective action such as additional training if necessary. I also had to smooth things over with the various clients, and maintain a professional and competent relationship with them on behalf of Cloudstaff.

Sep 2011 – Apr 2012        Cloudstaff Inc. (Angeles City, Philippines)
Lead Executive Assistant
Similar duties to the Cloudstaff position above, but as Lead Executive Assistant I served the need of multiple UK-based clients. Typical duties included:
•    Generating sales leads for the clients and using Cloudstaff’s Leadmaster system to maintain the lead database for each client.
•    Managing email for my clients and also outgoing e-shots, ie. Email marketing
•    Managing appointments, booking flights and other travel arrangements
•    Troubleshooting issues the clients had occasionally using the on-line tools provided by Cloudstaff
•    Keeping their web site updated and fresh via their back-end web content editing tools
•    Internet research for the clients and data encoding.

The clients I managed in the UK were Central Working, Entrepreneurs Organisation, Every Woman and E2Exchange.

Like the position above, I also managed 10-15 Executive Assistance providing assitance to other clients.

I left this position for a 6-month break for family reasons, then returned to Cloudstaff to do basically the same job, but with different clients and a different job title.

May 2009 – Apr 2011    St. Mary’s Academy (Pampanga, Philippines)
High School Teacher
At St Mary’s I taught Economics, Asian History and Filipino 1 for the high school department.

I taught 7 – 8 classes every day while having an Advisory class and heading the multimedia club of the school. As the moderator of the club, I have trained students minor video editing tricks and how to make documentaries.

I had to resign from the job as we had to relocate to another town which is 45km away from the school.

May 2008 – Sep 2008    Eperformax (Makati, Philippines)
Marketing Associate
At Eperformax, a BPO specialist, I provided services to Experian plc, which is a global information services group with operations in 40 countries with HQ in Dublin, Ireland.

I conducted surveys to keep database up to date with their addresses and other details.

May 2007 – Jan 2008    Convergys (Citibank) (Makati, Philippines)
Customer Service Representative
At Convergys, I provided BPO services on behalf of Citibank by assisting cardholders with inquiries and other issues on their accounts.","rawText":"Jun 2018 – Present EmergeOne (United Kingdom) Personal Assistant I provide remote assistance to the British owner and Managing Director of EmergeOne ltd, an UK-based company providing Part time Finance Director and Advisory services for startups and scaleups. This includes managing schedules, linkedin, youtube, travel bookings and internet research. Sep 2016 – Present Odyssey ICT (Australia) Personal Assistant I provide remote assistance to the Australian owner and Managing Director of Odyssey ICT, an Australian-based telecom consulting company. This includes invoicing, bill paying, managing schedules, travel bookings and internet research. Jul 2015 – Sep 2016 San Miguel Telecom (Pasig, Philippines) Executive Assistant & Resource Manager I provided personal assistance to the Chief Technology Advisor (CTA), managing all technology matter for San Miguel’s telecom assets. This, among others, included Belltel, Liberty Telecom, Eastern Telecom, and High Frequency Telecom. This was a complex, high-paced environment with more than 200 staff, dozens of consultants from Telstra (Australia) and executive management & project teams from the world’s leading Telecom equipment providers including Ericsson, Huawei, Nokia, ZTE and Cisco to name a few. As executive assistant, I managed all incoming calls, scheduling, documentation and coordination for both the CTA (an Australian national) and three other British and Australian expat managers, and three local engineering managers reporting to the CTA. I also provided confidential personal assistance to the CTA including managing domestic and international travel for the CTA and his family; bill payments; coordination of domestic help and driver; and coordination of maintenance of his residence, utilities and social events. In addition to this, I performed the duties of Resource Manager for the project team. This included: • Managing incoming and outgoing resources required for the project disciplines. • Creating, Reconciling and maintaining of records of all personnel in the project office to ensure general housekeeping to minimize any project downtime. • Acting as the interface between the project team and all other groups in the network team under the CTA and other parts of the organisation to maintain clear lines of communication and ambiguity. • Managing office renovation, office supplies, petty cash, and expat visa documentation. • Managing all purchase requisition documentation, approvals and follow-up. • Managing all organisation chart documentation, job descriptions and resource justifications. The project team had daily, weekly, bi-weekly, monthly and quarterly governance meetings involving local project resources, right up to regional executive management of Ericsson, Huawei, Nokia and ZTE. I managed the meeting schedule for the entire governance structure, and ensured all minutes were issued and coordinated communications for all escalations. I didn’t manage the content as that needed expert engineering and commercial knowledge, but I managed the structure and discipline. The project was terminated on 30 May 2016 when San Miguel sold all their telecom assets to a 50/50 JV of competitors PLDT (Smart) and Globe. All employees were terminated soon after the acquisition. Apr 2015 – May 2018 E2Exchange (United Kingdom) Personal Assistant & Database Manager I provided remote assistance to the CEO of E2E, a hub for the progress of the UK's entrepreneurial community. I managed all appointments for the CEO (a British national), replied email on her behalf and provided confidential personal assistance. The heart of the company was its database of the UK’s entrepreneurs, and budding entrepreneurs. My job was to research potential members under broad direction of the CEO, and to maintain the database (Salesforce) of members and potential members and track their connections and achievements. I also looked after a team of Vas based in PH helping in data mining and research. I performed this job from my home office while mothering my infant child. Oct 2012 – Apr 2015 Cloudstaff Inc. (Angeles City, Philippines) Senior Executive Assistant & Team Leader Cloudstaff is an innovative provider of outsourcing solution by combining the right people and custom technology. As a senior Executive Assistant, I provided assistance remotely to a InvestBlue, a Financial Planning company based in Brisbane, Australia. Duties included: • Event Planning for Board meetings, Christmas Parties, Team Building activities • Preparing presentations, editing corporate videos under broad direction from the executives • Preparation of their company monthly newsletter distributed to their clients • Scheduling of meetings and conference calls • Managing accounts via Cloudstaff’s MYOB Accounting System • Preparing and sending account statements to their clients • Salesforce management via Cloudstaff’s Salesforce Database Management system • Preparing employees’ sales targets and monthly KPIs • Identifying suppliers to source corporate gifts and managing the ordering and delivery of customized material • Keeping their web site updated and fresh via their back-end web content editing tools I personally provided assistance to 5 InvestBlue executives at any one time, located in offices in Brisbane, Armadale, Gladstone and Rockhampton, all in Australia. I simultaneously served as Team Leader to train incoming Executive Assistants and to took line management for a team of 10-15 EAs working for different clients. I was responsible for their punctuality, productivity, satisfaction of their customer, and resolving problems the EA or the client escalated to me. I had to investigate any complaints against my EAs, and take corrective action such as additional training if necessary. I also had to smooth things over with the various clients, and maintain a professional and competent relationship with them on behalf of Cloudstaff. Sep 2011 – Apr 2012 Cloudstaff Inc. (Angeles City, Philippines) Lead Executive Assistant Similar duties to the Cloudstaff position above, but as Lead Executive Assistant I served the need of multiple UK-based clients. Typical duties included: • Generating sales leads for the clients and using Cloudstaff’s Leadmaster system to maintain the lead database for each client. • Managing email for my clients and also outgoing e-shots, ie. Email marketing • Managing appointments, booking flights and other travel arrangements • Troubleshooting issues the clients had occasionally using the on-line tools provided by Cloudstaff • Keeping their web site updated and fresh via their back-end web content editing tools • Internet research for the clients and data encoding. The clients I managed in the UK were Central Working, Entrepreneurs Organisation, Every Woman and E2Exchange. Like the position above, I also managed 10-15 Executive Assistance providing assitance to other clients. I left this position for a 6-month break for family reasons, then returned to Cloudstaff to do basically the same job, but with different clients and a different job title. May 2009 – Apr 2011 St. Mary’s Academy (Pampanga, Philippines) High School Teacher At St Mary’s I taught Economics, Asian History and Filipino 1 for the high school department. I taught 7 – 8 classes every day while having an Advisory class and heading the multimedia club of the school. As the moderator of the club, I have trained students minor video editing tricks and how to make documentaries. I had to resign from the job as we had to relocate to another town which is 45km away from the school. May 2008 – Sep 2008 Eperformax (Makati, Philippines) Marketing Associate At Eperformax, a BPO specialist, I provided services to Experian plc, which is a global information services group with operations in 40 countries with HQ in Dublin, Ireland. I conducted surveys to keep database up to date with their addresses and other details. May 2007 – Jan 2008 Convergys (Citibank) (Makati, Philippines) Customer Service Representative At Convergys, I provided BPO services on behalf of Citibank by assisting cardholders with inquiries and other issues on their accounts.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/8fc8cc64425140feb7b77f2e65fe92d1/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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