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Professional profile:
Innovative individual with solutioning mindset. 4+ years of experience in the end-to-end process of launching new products including ideation, financial modelling & projections, crafting user stories & process flows, lead generation, content writing, proposal preparations, user trainings and more. Dabble in digital marketing and cold-callings too.

Successfully launched a digital healthcare solution for a startup & a GLC in Malaysia where I was heavily involved in all stages of the products. Subsequently, launched multiple sub-products & new features under the same brand.","rawText":"Experienced professional in strategizing and planning for new products. Professional profile: Innovative individual with solutioning mindset. 4+ years of experience in the end-to-end process of launching new products including ideation, financial modelling & projections, crafting user stories & process flows, lead generation, content writing, proposal preparations, user trainings and more. Dabble in digital marketing and cold-callings too. Successfully launched a digital healthcare solution for a startup & a GLC in Malaysia where I was heavily involved in all stages of the products. Subsequently, launched multiple sub-products & new features under the same brand.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/9984088e438422bbcfe674074bd57d60/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"UEM Edgenta Berhad, Senior Executive, Business Strategy Development, 2 years

(a)    Collaborated with other divisions & stakeholders to develop tailored solutions that will strategically position the company as the leading bid influencer by coordinating all related pre-sales activities between the client, subject matter experts and partner.
(b)    Plan the product, pricing & go-to-market strategy for the project(s).
(c)    Prepare and present all management papers & presentation decks to management & Board of Directors on the team’s project(s)
(d)    Financial modeling for multiple projects in the digital healthcare business
(e)    Prepare proposals & quotations for clients as well as obtain the necessary internal approvals for the aforementioned documents.
(f)    Vet through legal documents for potential partners & clients with company’s legal team to ensure the team’s vision & company’s interests are protected.
(g)    Coordinated last mile activities to support proposal to contract conversion which will ensure deals reach a close within a targeted time frame by conducting follow-ups, accurately updating internal reports, updating forecasts and preparing clarification responses in a timely manner.

Doctor2U, Business Development Executive, 2.5 years

1. Marketing
(a)    Manage Ecommerce Platform
(b)    Sign up E-commerce merchants
(c)    Sign up 100s of companies for Corporate Medical Portal (RHB, DHL, GSC, Hong Leong Bank, etc.)
(d)    Manage Corporate Medical Portal including implementation of new features, marketing material & training
(e)    Content writing
(f)    Add Boost payment option to app & website + marketing
(g)    Coordinate staff/interns to attend marketing roadshows & career fairs with marketing material
(h)    Multiple tutorial video flow plan with graphics team

2. HR
(a)    Train all new staff on Doctor2U & its systems
(b)    Recruit & interview full time & intern candidates

3. Finance
(a) Payment reports for merchants, doctors, staff allowance and commissions, intern & part-timer payments, claims & refunds
(b) Ali Health Statistics/sales report

4. Business Development
(a)    Proposals, quotations, process flows, tutorial videos, IT Project planning & documentation, Project execution & management for Takaful Malaysia, Prudential, Ammet life, GE, HKL, Parkway Pantai, Asian Assistance, MAIWP, IJN-multiple projects, HKL, MoH & many more
(b)    Learn & present on systems & softwares to multiple companies (HIS, LIS, Teleradiology, EMR, CMS, etc.)
(c)    Tender documentation & quotation, attend site visit

5. Project Management
(a)      Participated and won the HKL Laboratory Information System (LIS) tender
(b)    Daily meetings and discussion on LIS requirements, workflows and project execution

6. Public Relations
(a)    Interviews, conference presentations, MC events etc.
(b)    Plan MOU signing ceremonies, write speeches & media write-up

7. Management
(a) Set & manage KPIs for support team

8. Accounts
(a) Reconcile outstanding payment to merchants
(b) Debt collection – Manage to help recover 500K+

BP Healthcare
1. Accounts/ billing
(a)    Debt collection – Manage to help recover 500K+
(b)    GL collection to issue outstanding invoices (3 years worth of data)
(c)    Invoicing for radiology reporting

2. Marketing
(a)    Sort data for analysis reports to clients
(b)    Implement new system for quotation
(c)    Create & train staff to crate quotations
(d)    Implementation & training of E-voucher system
(e)    AIA prepaid vouchers, process flow & payment collection
(f)    Proposals & quotations (MoH, MAA Medicare, MinDef, hospitals, etc.)
(g)    Presentation on outsourcing lab services to MoH & HKL

3. Business Development
(a)    Plan out, design UI & create process flows for BP Polo
(b)    Wholesale Dental – presentations, sign up & manage suppliers & clinics, list products, manage portal, payments, train users & staff etc.

4. Operations
(a)    Train & manage support team on voucher re-activation approvals
(b)    Train front-liners on correct patient registration methods

5. Public Relations
(a) Content writing and checking for company magazine

Pharmacy

1. Billing
(a) Digitize, train & manage a team to do quotations & invoicing for wholesale & corporate clients

2. Business Development
(a)    Wholesale Pharmacy digitization – plan in-app & operational process flow.
(b)    Prepaid vaccination purchase - plan online purchase & operational process flow
(c)    Digitizing patient assistance programmes (Novartis, AstraZaneca, Merck, etc.)

3. Logistics
(a) Plan, implement & conduct training on Scan & Track app for pharmacy parcels

4.    Pantai Hospital Manjung, Part-Time Front Desk Finance Clerk
(a) Registered patients into the system (F1S1C1EN)
(b) Collected payment from patients and recorded it in the system
(c) Dealt with any enquiries from patients and visitors to the hospital’s OPD
(d) Printed receipt, credit and/or debit notes for patients.

5.    NK Associates, Part-Time Assistant Accounting Clerk
(a) Filed bills and documents.
(b) Keyed in data in SAGE Accounting Software.
(c) Assisted Senior Account’s Clerk with book-keeping.
(d) Ran general errands (Paid bills, purchased stationery).","rawText":"UEM Edgenta Berhad, Senior Executive, Business Strategy Development, 2 years (a) Collaborated with other divisions & stakeholders to develop tailored solutions that will strategically position the company as the leading bid influencer by coordinating all related pre-sales activities between the client, subject matter experts and partner. (b) Plan the product, pricing & go-to-market strategy for the project(s). (c) Prepare and present all management papers & presentation decks to management & Board of Directors on the team’s project(s) (d) Financial modeling for multiple projects in the digital healthcare business (e) Prepare proposals & quotations for clients as well as obtain the necessary internal approvals for the aforementioned documents. (f) Vet through legal documents for potential partners & clients with company’s legal team to ensure the team’s vision & company’s interests are protected. (g) Coordinated last mile activities to support proposal to contract conversion which will ensure deals reach a close within a targeted time frame by conducting follow-ups, accurately updating internal reports, updating forecasts and preparing clarification responses in a timely manner. Doctor2U, Business Development Executive, 2.5 years 1. Marketing (a) Manage Ecommerce Platform (b) Sign up E-commerce merchants (c) Sign up 100s of companies for Corporate Medical Portal (RHB, DHL, GSC, Hong Leong Bank, etc.) (d) Manage Corporate Medical Portal including implementation of new features, marketing material & training (e) Content writing (f) Add Boost payment option to app & website + marketing (g) Coordinate staff/interns to attend marketing roadshows & career fairs with marketing material (h) Multiple tutorial video flow plan with graphics team 2. HR (a) Train all new staff on Doctor2U & its systems (b) Recruit & interview full time & intern candidates 3. Finance (a) Payment reports for merchants, doctors, staff allowance and commissions, intern & part-timer payments, claims & refunds (b) Ali Health Statistics/sales report 4. Business Development (a) Proposals, quotations, process flows, tutorial videos, IT Project planning & documentation, Project execution & management for Takaful Malaysia, Prudential, Ammet life, GE, HKL, Parkway Pantai, Asian Assistance, MAIWP, IJN-multiple projects, HKL, MoH & many more (b) Learn & present on systems & softwares to multiple companies (HIS, LIS, Teleradiology, EMR, CMS, etc.) (c) Tender documentation & quotation, attend site visit 5. Project Management (a) Participated and won the HKL Laboratory Information System (LIS) tender (b) Daily meetings and discussion on LIS requirements, workflows and project execution 6. Public Relations (a) Interviews, conference presentations, MC events etc. (b) Plan MOU signing ceremonies, write speeches & media write-up 7. Management (a) Set & manage KPIs for support team 8. Accounts (a) Reconcile outstanding payment to merchants (b) Debt collection – Manage to help recover 500K+ BP Healthcare 1. Accounts/ billing (a) Debt collection – Manage to help recover 500K+ (b) GL collection to issue outstanding invoices (3 years worth of data) (c) Invoicing for radiology reporting 2. Marketing (a) Sort data for analysis reports to clients (b) Implement new system for quotation (c) Create & train staff to crate quotations (d) Implementation & training of E-voucher system (e) AIA prepaid vouchers, process flow & payment collection (f) Proposals & quotations (MoH, MAA Medicare, MinDef, hospitals, etc.) (g) Presentation on outsourcing lab services to MoH & HKL 3. Business Development (a) Plan out, design UI & create process flows for BP Polo (b) Wholesale Dental – presentations, sign up & manage suppliers & clinics, list products, manage portal, payments, train users & staff etc. 4. Operations (a) Train & manage support team on voucher re-activation approvals (b) Train front-liners on correct patient registration methods 5. Public Relations (a) Content writing and checking for company magazine Pharmacy 1. Billing (a) Digitize, train & manage a team to do quotations & invoicing for wholesale & corporate clients 2. Business Development (a) Wholesale Pharmacy digitization – plan in-app & operational process flow. (b) Prepaid vaccination purchase - plan online purchase & operational process flow (c) Digitizing patient assistance programmes (Novartis, AstraZaneca, Merck, etc.) 3. Logistics (a) Plan, implement & conduct training on Scan & Track app for pharmacy parcels 4. Pantai Hospital Manjung, Part-Time Front Desk Finance Clerk (a) Registered patients into the system (F1S1C1EN) (b) Collected payment from patients and recorded it in the system (c) Dealt with any enquiries from patients and visitors to the hospital’s OPD (d) Printed receipt, credit and/or debit notes for patients. 5. NK Associates, Part-Time Assistant Accounting Clerk (a) Filed bills and documents. (b) Keyed in data in SAGE Accounting Software. (c) Assisted Senior Account’s Clerk with book-keeping. (d) Ran general errands (Paid bills, purchased stationery).","canEdit":false,"editUrl":"https://www.workana.com/freelancer/9984088e438422bbcfe674074bd57d60/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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Mi enfoque en la organización, la planificación, la resolución de problemas, el seguimiento y el control de proyectos, así como mi atención al detalle, ha sido esencial para el éxito en cada uno de estos roles. He contribuido a la eficiencia de las operaciones diarias, la gestión financiera precisa, la planificación de viajes sin contratiempos y la satisfacción del cliente a través de un servicio excepcional. Mi enfoque apasionado es superar las expectativas y aportar soluciones que impulsan el crecimiento y la eficiencia de las organizaciones. Estoy decidida a ser un activo valioso, ofreciendo resultados sobresalientes y comprometiéndome con la excelencia en cada proyecto. Espero con entusiasmo la oportunidad de contribuir a su éxito y abordar desafíos con determinación. ------------------------------------------------------------------------ Throughout my professional career, I have excelled in activities related to administrative support, billing, customer portfolio management, travel planning, and customer service. My focus on organization, planning, problem-solving, project monitoring, and control, as well as my attention to detail, has been essential for success in each of these roles. I have contributed to the efficiency of daily operations, precise financial management, seamless travel planning, and customer satisfaction through exceptional service. My passionate focus is to exceed expectations and provide solutions that drive the growth and efficiency of organizations. I am determined to be a valuable asset, offering outstanding results and a commitment to excellence in every project. I eagerly look forward to the opportunity to contribute to your success and tackle challenges with determination.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/co/foto_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/jd/foto.jpg","width":3616,"height":3936},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/mc/foto_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/xq/foto_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-04 21:55:38","created":"2023-06-23 21:12:52","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":6739642,"slug":"diana-maldonado-9","canInvite":false,"skills":{"543":{"id":543},"528":{"id":528},"893":{"id":893},"535":{"id":535},"298":{"id":298},"592":{"id":592}},"history":"Soy una profesional altamente motivada y orientada a los detalles con más de 12 años de experiencia en soporte al cliente, soporte administrativo, planificación de viajes y tareas administrativas. Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":529,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":0,"hourlyRate":{"rate":175,"currency":"MXN"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/c9d4a1187296f027fe15bb584c6cbeca","logoUrl":"https://cf.workana.com/logos/6acf2335c2ccb4ad99b3c217dc40495f/dj/foto_160_160.jpg","truncatedCompanyDescription":"A lo largo de mi carrera profesional, he destacado en actividades de soporte administrativo, facturación, manejo de cartera de clientes, planificación de viajes y atención al cliente. 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No entanto, desde o meu estágio em meados de 2022, descobri minhas habilidades e paixão por análise de dados, tendo largado tudo para virar freelancer no começo de 2023, onde utilizo as ferramentas do Google, em especial o Looker Studio e o Planilhas/Sheets em minhas análises e projetos rotineiramente, com a graça e benção de Deus, apoio de minha família e confiança de meus clientes. Se você está em busca de um profissional proativo, educado e comprometido em entregar o melhor trabalho possível, estou aqui para ajudar. Estou ansioso para colaborar com você e transformar seus dados em valiosas informações que impulsionarão o seu negócio!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/bc092e8a4f85074aa6239de282ec9509/cf/1694095829754_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/bc092e8a4f85074aa6239de282ec9509/wo/1694095829754_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/bc092e8a4f85074aa6239de282ec9509/wu/1694095829754.jpg","width":1080,"height":720},"profile":{"url":"https://workana.s3.amazonaws.com/logos/bc092e8a4f85074aa6239de282ec9509/bx/1694095829754_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/bc092e8a4f85074aa6239de282ec9509/qn/1694095829754_300_300.jpg","width":300,"height":300}},"country":"BR","lastActive":"2024-05-04 12:30:45","created":"2022-09-11 15:22:08","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":true,"worker":{"id":5124399,"slug":"leonardo-ferreira-148","canInvite":false,"skills":{"535":{"id":535},"921":{"id":921},"605":{"id":605},"1006":{"id":1006},"911":{"id":911},"126":{"id":126},"125":{"id":125},"592":{"id":592},"499":{"id":499}},"history":"- Durante a graduação na UFC, fui bolsista remunerado de iniciação acadêmica (PBIA), de iniciação à docência (PBIA) e de Iniciação Científica (PIBIC), além de ter auxiliado em um trabalho de pesquisa junto de alguns colegas, que pertencia a um dos professores do curso; - Como estagiário financeiro, pude agregar valor ao setor no que tange a parte de conferência e organização de dados, fazendo conciliações, checagens, criando bases de dados, ajustando fórmulas em planilhas e montando dashboards (financeiro e contábil), utilizando para isso Excel, Google Sheets e Google Data Studio; - Atualmente aqui na Workana já concluí com sucesso diversos e variados trabalhos envolvendo planilhas e dashboards, em especial usando os sistemas do Google (Sheets e Data/Looker Studio), mas também tenho facilidade e formação em Excel e Power BI.","rating":4.9800000000000004,"ranking":292,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. 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