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Minha proposta é oferecer consultoria e suporte personalizado, atuando de forma remota para ajudar empreendedores e negócios a se organizarem, crescerem e ganharem eficiência.
Atendo em três formatos:

1. Consultoria Estratégica
• Diagnóstico da empresa (fluxos, atendimento, processos).
• Criação de planos de melhoria.
• Apoio na implementação de soluções práticas para crescimento.

2. Gestão Operacional e Administrativa
• Organização de rotinas administrativas.
• Emissão e controle de notas fiscais, relatórios e planilhas.
• Suporte em logística, pedidos e relacionamento com clientes.

3. Comunicação e Relacionamento com Clientes
• Estruturação de SAC e atendimento digital (e-commerce, WhatsApp, e-mail).
• Treinamento de equipes em atendimento humanizado.
• Criação de fluxos de mensagens e melhoria na experiência do cliente.

Meu objetivo é ser parceira do negócio, trazendo soluções práticas e sob medida para cada realidade.

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Organização de rotinas administrativas e financeiras

Elaboração e atualização de planilhas de controle (Google Sheets e Excel)

Emissão de notas fiscais, controle de pedidos, conciliação de pagamentos

Suporte a e-commerce (cadastro de produtos, descrições, controle de estoque, integração com ERPs como Bling e Tiny)

Atendimento ao cliente via e-mail, chat e redes sociais

Criação de relatórios gerenciais e suporte à tomada de decisão

Comunicação com fornecedores, parceiros e clientes finais

Apoio a empreendedores na estruturação de processos e rotinas administrativas

Atuação Criativa – Projetos Freelance
Designer | Redatora | Social Media | Criadora de Conteúdo

Criação de artes para redes sociais e materiais digitais

Desenvolvimento de identidade visual para pequenos negócios

Planejamento de conteúdo e gestão de redes sociais (Instagram, TikTok, Facebook)

Redação de textos institucionais, descrições de produtos, e-mails e conteúdos estratégicos

Produção de conteúdo visual e escrito com foco em engajamento e conversão

Idiomas:

Italiano: Intermediário

Inglês: Básico

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