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•    English level: Advanced, spoken and writte

Work experience
    Iqor Panama Customer Services Specialist July 2018 - March 2019

Job Description / Responsibilities

• Pursue additional business opportunities to expand the business and increase customer satisfaction. Com-plete long-term planning to support the overall objectives of the Company.
• Responsible for the discipline and moral of the programs under the vertical.
• Supports the Company and the objectives of the VP, Operations.
• Coordinates with the company's superior personnel, colleagues and superior personnel through e-mail, tele-phone, fax and in person.
• Directs directly and indirectly the teams of the business units to exceed the expectations of the client and meet the financial objectives of the Company.
• Creates and reviews the forecast of income and capital expenditures, in a way that reduces operating costs, increases revenues, exceeds customer expectations, grows the current business and obtains new business.
• Effectively utilizes all the company's IT systems to complete tasks
• Manage, review and report on PandL's expectations and actual results.
• Works between the client and the Company to ensure that accurate and timely billing and timely collection of accounts payable is completed.
• Manages daily, weekly, monthly and quarterly meetings with clients and guarantees that the first approach to the client is taken.
• Manage staff and administration, ensuring that all groups work together,
• Provides familiarization and follow-up with the Company's senior staff, current clients and potential clients with a view to winning new business for the Company.
• Review all prices associated with current and potential customers.
• Perform other tasks assigned to him.
• that trends are monitored and that quality is maintained at a high level.
• Ensures that the good of the Company is taken into account in all management decisions.
• However, he leads the team and the client in Lean and principles to eliminate the waste of the process and improve the quality of the process.

    Sitel Panama Customer Services Representative October 2017 – Julio 2018

Job Description / Responsibilities

• Maintain effective communication with customers.
• Attend and follow up on customer queries.
• Offer spare parts and maintenance services for the equipment, to the customers.
• Perform equipment entry into the system.
• Follow up on deliveries of equipment and repairs in the workshop and to customers.
• Maintain communication of equipment maintenance and repair status with customers.
• Follow up after sales to customers.
• Follow up on receipt of customer repairs requests, verify if they comply with guarantee policies.
• Track revenue and equipment departures, in system.
• Carry out the closing of invoices of the equipment delivered.
• Follow up on collections of customer billings.
• Send account statement to customers.
• Present monthly report of cases attended, sales made, repairs carried out.
• Specialized in sales.
• Specialized in collections.
• Specialized in creating new sales methods and managing direct metrics.

    Alorica Panama Telesales supervisor March 2019- Present
Planification and organization
ACTIONS:
• Prepare Sales Forecasts.
• Prepare Expense Forecasts.
• Search and choose other Distribution and Sales channels.
• Investigate, suggest and elaborate Promotional Plans: Gifts, Offers, Exchange, Discounts, Bonuses, etc.
• Train and seek advice on specific tasks.
• Analyze and organize the times and movements of home visits.
• Analyze or study and obtain home visits and assign the exact number of vendors.
• Create training and indoctrination programs for the entire sales force.
2. Recruitment of Sellers
ACTIONS:
• Prepare the right profile of the right seller
• Create a recruitment system that includes letters to employment promoting institutions, newspaper advertisements and
magazines, Internet and Web pages, database of sellers, on the recommendation of current sellers, etc.
• Design the process of obtaining vendors: Selection, Personal Interview, Training and Indoctrination, which
produce the choice of suitable sellers.
3. Train and indoctrinate the Sales Force
ACTIONS:
• Train and train salespeople in the field and in the sales room
• If possible, prepare a Sales Course, Sales Seminars, etc. and adapt them to the sales team.
• Prepare vendor function manuals.
• Have all the appropriate material for the training and training of sellers, such as customer standards,
route plans, forms, catalogs, letters, POP material, etc.
• Make the presentation of new products and develop new techniques of home visits to
Promote them
4. Generate Motivation to the Sales Force
ACTIONS:
• Create ingenious compensation formula.
• Develop promotional campaigns, choosing prizes and contests weekly or monthly.
• Always listen to vendors and guide them about their doubts.
• Give solution to all your labor problems and become subtly involved in the solution of your affairs
relatives when necessary. The seller must be focused on sales.
• To choose and, if possible, reward the achievements of each seller.
5. Supervise the actions of your Sales Team
ACTIONS:
• You must constantly monitor compliance with the objectives and goals of the week, month and year. (SHARE
OF THE DAY)
• Supervise the fulfillment of the daily work of the vendors verifying the documents used.
• You must monitor the personal attitude of the sellers, as well as their moods, their presence, etc.
• Guide any deviation from what is established.
6. Communication in General
ACTIONS:
• Hold or attend meetings with your boss or bosses.
• Meet with your Sales Team on pre-established dates.
• Promote meetings with each of the vendors.
• Hold conferences with customers and / or suppliers.
• Give and receive information from your Sales Team about the competition and market behavior.
• Write weekly or monthly sales reports on the various activities carried out.
COMPETENCES:
• Teamwork
• Efficient communication.
• Leadership.
• Organizational capacity.
• Supervision and control capacity.
• Analytical criteria.","rawText":"• Native language: Spanish, spoken and written at an advanced level.Idioma • English level: Advanced, spoken and writte Work experience  Iqor Panama Customer Services Specialist July 2018 - March 2019 Job Description / Responsibilities • Pursue additional business opportunities to expand the business and increase customer satisfaction. Com-plete long-term planning to support the overall objectives of the Company. • Responsible for the discipline and moral of the programs under the vertical. • Supports the Company and the objectives of the VP, Operations. • Coordinates with the company's superior personnel, colleagues and superior personnel through e-mail, tele-phone, fax and in person. • Directs directly and indirectly the teams of the business units to exceed the expectations of the client and meet the financial objectives of the Company. • Creates and reviews the forecast of income and capital expenditures, in a way that reduces operating costs, increases revenues, exceeds customer expectations, grows the current business and obtains new business. • Effectively utilizes all the company's IT systems to complete tasks • Manage, review and report on PandL's expectations and actual results. • Works between the client and the Company to ensure that accurate and timely billing and timely collection of accounts payable is completed. • Manages daily, weekly, monthly and quarterly meetings with clients and guarantees that the first approach to the client is taken. • Manage staff and administration, ensuring that all groups work together, • Provides familiarization and follow-up with the Company's senior staff, current clients and potential clients with a view to winning new business for the Company. • Review all prices associated with current and potential customers. • Perform other tasks assigned to him. • that trends are monitored and that quality is maintained at a high level. • Ensures that the good of the Company is taken into account in all management decisions. • However, he leads the team and the client in Lean and principles to eliminate the waste of the process and improve the quality of the process.  Sitel Panama Customer Services Representative October 2017 – Julio 2018 Job Description / Responsibilities • Maintain effective communication with customers. • Attend and follow up on customer queries. • Offer spare parts and maintenance services for the equipment, to the customers. • Perform equipment entry into the system. • Follow up on deliveries of equipment and repairs in the workshop and to customers. • Maintain communication of equipment maintenance and repair status with customers. • Follow up after sales to customers. • Follow up on receipt of customer repairs requests, verify if they comply with guarantee policies. • Track revenue and equipment departures, in system. • Carry out the closing of invoices of the equipment delivered. • Follow up on collections of customer billings. • Send account statement to customers. • Present monthly report of cases attended, sales made, repairs carried out. • Specialized in sales. • Specialized in collections. • Specialized in creating new sales methods and managing direct metrics.  Alorica Panama Telesales supervisor March 2019- Present Planification and organization ACTIONS: • Prepare Sales Forecasts. • Prepare Expense Forecasts. • Search and choose other Distribution and Sales channels. • Investigate, suggest and elaborate Promotional Plans: Gifts, Offers, Exchange, Discounts, Bonuses, etc. • Train and seek advice on specific tasks. • Analyze and organize the times and movements of home visits. • Analyze or study and obtain home visits and assign the exact number of vendors. • Create training and indoctrination programs for the entire sales force. 2. Recruitment of Sellers ACTIONS: • Prepare the right profile of the right seller • Create a recruitment system that includes letters to employment promoting institutions, newspaper advertisements and magazines, Internet and Web pages, database of sellers, on the recommendation of current sellers, etc. • Design the process of obtaining vendors: Selection, Personal Interview, Training and Indoctrination, which produce the choice of suitable sellers. 3. Train and indoctrinate the Sales Force ACTIONS: • Train and train salespeople in the field and in the sales room • If possible, prepare a Sales Course, Sales Seminars, etc. and adapt them to the sales team. • Prepare vendor function manuals. • Have all the appropriate material for the training and training of sellers, such as customer standards, route plans, forms, catalogs, letters, POP material, etc. • Make the presentation of new products and develop new techniques of home visits to Promote them 4. Generate Motivation to the Sales Force ACTIONS: • Create ingenious compensation formula. • Develop promotional campaigns, choosing prizes and contests weekly or monthly. • Always listen to vendors and guide them about their doubts. • Give solution to all your labor problems and become subtly involved in the solution of your affairs relatives when necessary. The seller must be focused on sales. • To choose and, if possible, reward the achievements of each seller. 5. Supervise the actions of your Sales Team ACTIONS: • You must constantly monitor compliance with the objectives and goals of the week, month and year. (SHARE OF THE DAY) • Supervise the fulfillment of the daily work of the vendors verifying the documents used. • You must monitor the personal attitude of the sellers, as well as their moods, their presence, etc. • Guide any deviation from what is established. 6. Communication in General ACTIONS: • Hold or attend meetings with your boss or bosses. • Meet with your Sales Team on pre-established dates. • Promote meetings with each of the vendors. • Hold conferences with customers and / or suppliers. • Give and receive information from your Sales Team about the competition and market behavior. • Write weekly or monthly sales reports on the various activities carried out. COMPETENCES: • Teamwork • Efficient communication. • Leadership. • Organizational capacity. • Supervision and control capacity. • Analytical criteria.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/9c7e52783fdd2e0cc2f5d6ef80a2d42c/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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