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- Gestão de atendimento de tickets via Freshdesk e Whatsapp da empresa.
- Boas vindas ao cliente e acompanhamento até o sucesso do cliente ser atingido.
- Pesquisa de satisfação anual, treinamento para clientes e fornecedores destes clientes, gravação de vídeos explicativos, formulação de manuais, acompanhamento dos clientes com reuniões periódicas.
- Gestão de projetos de desenvolvimentos com clientes novos, levantamento de requisitos, apresentação de resultados em formato de sprint reviews.

Sunny Systems - nov/2021 - mar/2022

Atendimento ao cliente solucionando dúvidas técnicas no pré-vendas, elaboração e apresentação de Demos no pré-vendas, elaboração de POCs, onboarding de clientes, suporte ponta a ponta da implementação do software, criação e apresentação de status reports das atividades, relacionamento com o cliente após a implementação do software, elaboração e ministração de treinamentos dentro das necessidades de cada cliente, suporte de bugs, criação de painéis mostrando os KPIs para as partes interessadas.

Fley - 01/2020 - 09/2020
Gestão de contratos existentes da empresa, gestão de agenda de reuniões entre parceiros Fley e clientes, atendimento à parceiros e clientes, controle de KPI por campanha e por cliente, Plano de ação para recuperação de contratos, controle de qualidade das qualificações feitas pelo time de SDR, elaboração e apresentação de status reports referentes às campanhas, elaboração de briefing das campanhas de prospecção.

EDV Engenharia - 07/2019 - 12/2019
• Líder do time que atuou na criação e implementação do SGQ para atender à norma ISO 9001:2015 na empresa e responsável pela manutenção do mesmo, auditorias internas, planos de ação de melhorias, gestão de mudanças e treinamentos da qualidade.
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