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Title: Customer Relations Manager
Workspace: Marketing.
Duration: Dic 2014 - Present
Chief: Esther Castro
Phone: 714-418-4841 (US Number)
Functions and Achievements:
Roofcorp is roofing company with presence in the west coast of the United States. We provide re-roofing, maintenance and roof repair services. My roll at RoofCorp, as a first point of contact, is to locate the person who takes decisions related to a property's roofing needs, determine new business opportunities, contact different potential customers, inquire about their needs, etc.

Presence Technology
Title: North America Inside Sales Associate
Workspace: Marketing.
Duration: May 2013 – December 2014
Chief: Maria Angelica Fonseca
Phone: 57 (1) – 4898777 Ext. 40014
Functions and Achievements
At presence technology we provide a suite of solutions for contact centers needs. My job is to identify potential customers and make initial contact, offering information about the product and how it can maximize the contact center efficiencies, and set up product presentation meetings with those potential customers.

Col Service Center
Title: Call Center Agent
Workspace: Customer Service, Retention.
Duration: March 2012 – January 2013
Chief: Milena Cortes
Phone: NA
Functions and Achievements
At CSC we make retention and customer service for a website called zbiddy.com. Zbiddy.com is a penny auction page where you must purchase credits to bid on the items offered. Sometimes people do not realize the purchase they make by entering the credit card, and call to ask for a refund. My role is to explain the benefits of the purchase that was made in order to keep the purchase and the customer.

On line help
Title: Sales rep
Workspace: Commercial, Sales and Telemarketing
Duration: February 2010 - January 2012. 11 Months 1 Year
Chief: Carolina Morales
Phone: 2143449
Functions and Achievements
At on-line help I worked as sales rep, making outbound calls to sell non controlled medicine to USA, obtaining new customers, making customer service.

Billateral
Position: Cust service rep
Workspace: Commercial, Sales and Telemarketing
Duration: December 2008 - February 2010. 1 Year 2 Months
Chief: Jaime Sefair
Phone: 2821568
Functions and Achievements
In Billateral I worked as a bilingual call center agent, providing excellent customer service. The account is for TracFone Wireless, a prepaid phone company in USA, I started as csr and reach a supervisor title on the phones, I mean just for the cust.I used to take care of calls from activation problems to technical problems and supervisor requests.","rawText":"RoofCorp Title: Customer Relations Manager Workspace: Marketing. Duration: Dic 2014 - Present Chief: Esther Castro Phone: 714-418-4841 (US Number) Functions and Achievements: Roofcorp is roofing company with presence in the west coast of the United States. We provide re-roofing, maintenance and roof repair services. My roll at RoofCorp, as a first point of contact, is to locate the person who takes decisions related to a property's roofing needs, determine new business opportunities, contact different potential customers, inquire about their needs, etc. Presence Technology Title: North America Inside Sales Associate Workspace: Marketing. Duration: May 2013 – December 2014 Chief: Maria Angelica Fonseca Phone: 57 (1) – 4898777 Ext. 40014 Functions and Achievements At presence technology we provide a suite of solutions for contact centers needs. My job is to identify potential customers and make initial contact, offering information about the product and how it can maximize the contact center efficiencies, and set up product presentation meetings with those potential customers. Col Service Center Title: Call Center Agent Workspace: Customer Service, Retention. Duration: March 2012 – January 2013 Chief: Milena Cortes Phone: NA Functions and Achievements At CSC we make retention and customer service for a website called zbiddy.com. Zbiddy.com is a penny auction page where you must purchase credits to bid on the items offered. Sometimes people do not realize the purchase they make by entering the credit card, and call to ask for a refund. My role is to explain the benefits of the purchase that was made in order to keep the purchase and the customer. On line help Title: Sales rep Workspace: Commercial, Sales and Telemarketing Duration: February 2010 - January 2012. 11 Months 1 Year Chief: Carolina Morales Phone: 2143449 Functions and Achievements At on-line help I worked as sales rep, making outbound calls to sell non controlled medicine to USA, obtaining new customers, making customer service. Billateral Position: Cust service rep Workspace: Commercial, Sales and Telemarketing Duration: December 2008 - February 2010. 1 Year 2 Months Chief: Jaime Sefair Phone: 2821568 Functions and Achievements In Billateral I worked as a bilingual call center agent, providing excellent customer service. The account is for TracFone Wireless, a prepaid phone company in USA, I started as csr and reach a supervisor title on the phones, I mean just for the cust.I used to take care of calls from activation problems to technical problems and supervisor requests.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/a1162e5e63c3adfb93209b3e359db9f4/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"D. M. M.","companyId":692928,"companyHash":"a1162e5e63c3adfb93209b3e359db9f4","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/en/freelancers/colombia?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"CO$ 0.00","isSet":false,"currency":"COP","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Sales & Marketing"},"public":true,"clarificationText":"Allowed formats:
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