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I am called Mayve by friends and have worked with different BPO companies here in the Philippines since 1990 when I was still a working student to support my studies but I had to stop in 2014 to take care of my grandson. I graduated with a degree of Bachelor of Arts with a Major in Mass Communications. I am currently looking for a job, a WFH job, to support my family especially these days of the pandemic. I am at the moment writing short articles on my blog and video blogging in Youtube as well. I am hoping that Workana would be able to help me land on a job that my qualification, experience and knowledge would be applicable.","rawText":"Hi... I am called Mayve by friends and have worked with different BPO companies here in the Philippines since 1990 when I was still a working student to support my studies but I had to stop in 2014 to take care of my grandson. I graduated with a degree of Bachelor of Arts with a Major in Mass Communications. I am currently looking for a job, a WFH job, to support my family especially these days of the pandemic. I am at the moment writing short articles on my blog and video blogging in Youtube as well. I am hoping that Workana would be able to help me land on a job that my qualification, experience and knowledge would be applicable.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/ac70abc2d06ed7944169718083d5ed5f/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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Customer First Champion - Telstra International Philippines, Inc. | National Capital Reg, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Specialization:
Customer Service

Role: Customer Service

Position Level:
Supervisor / 5 Years & Up Experienced Employee

Monthly Salary:
PHP 33,000

* generally answers complaints and inquiry questions of Business Account Holders on their mobile phone accounts and services;

* helps update and correct the information on their mobile account/s in the system;

* sometimes transfers calls to other departments and sometimes take supervisor calls.

* helps customers on right-planning their mobile and land line services.

RESIGNED: because my daughter gave birth and no one will take care of the baby and had to give chance to daughter to start a new life as she was heart-broken so she can move on.

Sep 2008 - May 2013 (4 years and 8 months )
Information Consultant cum CSR for TelstraTeletech Sta. Rosa | Calabarzon & Mimaropa, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Specialization:
Customer Service

Role:
Customer Service

Position Level:
Supervisor / 5 Years & Up Experienced Employee

Monthly Salary
PHP 18,500

* generally answers inquiry questions of the account holders about their mobile phone account/s;

* helps update and correct the information on their mobile account/s in the system;

* transfers calls to other departments and sometimes take supervisor calls.

RESIGNED: as I was directly hired by Telstra when they opened their own company in Makati City, Philippines.

Jul 2007 - May 2008 (10 months )
Technical Support Representative CONVERGYS | Calabarzon & Mimaropa, Philippines

Industry:
Call Center / IT-Enabled Services / BPO

Specialization:
Technical & Helpdesk Support

Role:
IT Support/Helpdesk

Position Level:
Supervisor / 5 Years & Up Experienced Employee

Monthly Salary
PHP 18,500

* Receives incoming calls for technical inquiries and support to company's client customers;

* Assists / walk-through customers in trouble shooting;

* Encodes and makes report on trouble shooting steps made.

RESIGNED: because I needed to take care personally and supervise house renovations and small business.

Jul 2006 - May 2007 (10 months )
Customer Service Representative
Sykes Asia Inc. | National Capital Reg, Philippines

Industry:
Call Center / IT-Enabled Services / BPO

Specialization: Customer Service

Role: Customer Service

Position Level:
Supervisor / 5 Years & Up Experienced Employee

Monthly Salary:
PHP 20,000

* Answers calls, queries and complaints;

* Does order calls and service calls for customers and clients of the account serviced for;

* Does entry data as well and sends report for resolution to services needed by customers and resolve customers' concerns.

RESIGNED because I was operated on Hysterectomy and the account was being transferred to Quezon City and I was residing in Calamba City then and can't travel that far everyday yet.

Jan 2004 - Mar 2006 (2 years and 2 months )
Information Consultant
ICT Group of Companies | National Capital Reg, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Specialization:
Customer Service

Role: Customer Service

Position Level:
Supervisor / 5 Years & Up Experienced Employee

Monthly Salary:
PHP 13,000

* Answers incoming calls regarding complaints and queries;

* Indicates/encodes information on accounts/files;

* Give out information inquired about by the certain caller about their credit scoring.

RESIGNED: because of first operation due to ovarian cysts and myomas that I was asked to rest for 3 months and I felt I would not be productive and it would hurt the company.

Feb 2001 - Aug 2001 (6 months )
Project-Based Phone Collections Assistant assigned at HSBC Makati
MIROF Human Resources, Inc.(Manpower Agency)

Industry:
Human Resources Management / Consulting

Specialization:
Banking/Financial Services

Role:
Credit Management

Position Level:
Fresh Grad / < 1 Year Experienced Employee

Monthly Salary:
PHP 7,000

* Contacts bank's cardholders and assures them on their payment from their monthly dues and over dues;

* Customer service;

* Encodes details of payment and other information on company's computer system (CACS);

CONTRACTUAL / FINISHED CONTRACT

Aug 1997 - Jul 1998 (11 months )
Customer Service Representative
MERALCO | National Capital Reg, Philippines

Industry:
Electrical & Electronics

Specialization:
Customer Service

Role:
Customer Service

Position Level:
1-4 Years Experienced Employee

Monthly Salary:
PHP 9,200

* Answered customer queries, entertained caller's complaints and designated calls to proper departments and personnel

CONTRACTUAL / FINISHED 3 CONTRACTS

Feb 1993 - Apr 1997 (4 years and 2 months)
Message Handler Specialist
TELSERV (Beeper150) | National Capital Reg, Philippines

Industry:
Telecommunication

Specialization:
Customer Service

Role: Others - message typer

Position Level:
1-4 Years Experienced Employee

Monthly Salary:
PHP 7,200

* Encoded received messages to be sent out to proper beeper owners;

* Edited messages, its grammar and contents.

RESIGNED due to a family emergency.

Education:
1990 | Far Eastern University Philippines | Bachelor's/College Degree

Major: Mass Communications

CGPA: 86.0 / 100.0

Skills:
Customer Service Orientation

Intermediate:
Editing manuals, Basic Encoding, Basic
MS Powerpoint, MS Word, Social Media posting","rawText":"May 2013 - Aug 2014 (1 year and 3 months ) Customer First Champion - Telstra International Philippines, Inc. | National Capital Reg, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Customer Service Role: Customer Service Position Level: Supervisor / 5 Years & Up Experienced Employee Monthly Salary: PHP 33,000 * generally answers complaints and inquiry questions of Business Account Holders on their mobile phone accounts and services; * helps update and correct the information on their mobile account/s in the system; * sometimes transfers calls to other departments and sometimes take supervisor calls. * helps customers on right-planning their mobile and land line services. RESIGNED: because my daughter gave birth and no one will take care of the baby and had to give chance to daughter to start a new life as she was heart-broken so she can move on. Sep 2008 - May 2013 (4 years and 8 months ) Information Consultant cum CSR for TelstraTeletech Sta. Rosa | Calabarzon & Mimaropa, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Customer Service Role: Customer Service Position Level: Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 18,500 * generally answers inquiry questions of the account holders about their mobile phone account/s; * helps update and correct the information on their mobile account/s in the system; * transfers calls to other departments and sometimes take supervisor calls. RESIGNED: as I was directly hired by Telstra when they opened their own company in Makati City, Philippines. Jul 2007 - May 2008 (10 months ) Technical Support Representative CONVERGYS | Calabarzon & Mimaropa, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Technical & Helpdesk Support Role: IT Support/Helpdesk Position Level: Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 18,500 * Receives incoming calls for technical inquiries and support to company's client customers; * Assists / walk-through customers in trouble shooting; * Encodes and makes report on trouble shooting steps made. RESIGNED: because I needed to take care personally and supervise house renovations and small business. Jul 2006 - May 2007 (10 months ) Customer Service Representative Sykes Asia Inc. | National Capital Reg, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Customer Service Role: Customer Service Position Level: Supervisor / 5 Years & Up Experienced Employee Monthly Salary: PHP 20,000 * Answers calls, queries and complaints; * Does order calls and service calls for customers and clients of the account serviced for; * Does entry data as well and sends report for resolution to services needed by customers and resolve customers' concerns. RESIGNED because I was operated on Hysterectomy and the account was being transferred to Quezon City and I was residing in Calamba City then and can't travel that far everyday yet. Jan 2004 - Mar 2006 (2 years and 2 months ) Information Consultant ICT Group of Companies | National Capital Reg, Philippines Industry: Call Center / IT-Enabled Services / BPO Specialization: Customer Service Role: Customer Service Position Level: Supervisor / 5 Years & Up Experienced Employee Monthly Salary: PHP 13,000 * Answers incoming calls regarding complaints and queries; * Indicates/encodes information on accounts/files; * Give out information inquired about by the certain caller about their credit scoring. RESIGNED: because of first operation due to ovarian cysts and myomas that I was asked to rest for 3 months and I felt I would not be productive and it would hurt the company. Feb 2001 - Aug 2001 (6 months ) Project-Based Phone Collections Assistant assigned at HSBC Makati MIROF Human Resources, Inc.(Manpower Agency) Industry: Human Resources Management / Consulting Specialization: Banking/Financial Services Role: Credit Management Position Level: Fresh Grad / < 1 Year Experienced Employee Monthly Salary: PHP 7,000 * Contacts bank's cardholders and assures them on their payment from their monthly dues and over dues; * Customer service; * Encodes details of payment and other information on company's computer system (CACS); CONTRACTUAL / FINISHED CONTRACT Aug 1997 - Jul 1998 (11 months ) Customer Service Representative MERALCO | National Capital Reg, Philippines Industry: Electrical & Electronics Specialization: Customer Service Role: Customer Service Position Level: 1-4 Years Experienced Employee Monthly Salary: PHP 9,200 * Answered customer queries, entertained caller's complaints and designated calls to proper departments and personnel CONTRACTUAL / FINISHED 3 CONTRACTS Feb 1993 - Apr 1997 (4 years and 2 months) Message Handler Specialist TELSERV (Beeper150) | National Capital Reg, Philippines Industry: Telecommunication Specialization: Customer Service Role: Others - message typer Position Level: 1-4 Years Experienced Employee Monthly Salary: PHP 7,200 * Encoded received messages to be sent out to proper beeper owners; * Edited messages, its grammar and contents. RESIGNED due to a family emergency. Education: 1990 | Far Eastern University Philippines | Bachelor's/College Degree Major: Mass Communications CGPA: 86.0 / 100.0 Skills: Customer Service Orientation Intermediate: Editing manuals, Basic Encoding, Basic MS Powerpoint, MS Word, Social Media posting","canEdit":false,"editUrl":"https://www.workana.com/freelancer/ac70abc2d06ed7944169718083d5ed5f/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","infoImg":"

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