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Soy metódica, detallista, meticulosa, disciplinada, organizada y eficiente en el cumplimiento de tareas asignadas. Doy el máximo porque me gusta trabajar con compromiso y dedicación. Vivo los cambios como oportunidades y aprendo de mis errores. La excelencia y la ejecución son claves en mi forma de hacer las cosas. Aporto y participo activamente en la mejora de procesos en los proyectos, construyendo con otras personas y disfrutando de trabajar en equipo.
Vibro energía emprendedora, nunca me rindo y me enfoco en seguir aprendiendo cosas nuevas y en superar mis propios límites.

Mi mayor experiencia de más de 10 años, radica en funciones de administración, asistencia y ventas, entre las que se destacan:
Entrada y carga de datos en sistemas de gestión.
Manejo de correo electrónico.
Atención al cliente presencial y virtual.
Redacción y revisión de contenidos y documentos.

Llevo en total 17 proyectos freelance completados exitosamente de Asistencia Virtual, Soporte al cliente, televentas y Redacción SEO para blog.
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* Servicio al cliente / Onboarding Executive en Sirena

* Customer Support Gurú en Tiendanube

* Especialista en soporte técnico/ atención a clientes
Empresa: Sirena
Soporte técnico a los usuarios mediante chat online, email y llamados. Canalización de reclamos y sugerencias.
Brindar instructivos y material de ayuda para un mejor uso de la App.
Resolver dudas y dar solución directa a los casos en Intercom.
Reportar incidencias (issues) al equipo de Producto, dar seguimiento y status de resolución al cliente.
Seguimiento y cierre de tickets.
Grabación de videos en loom para enviar al cliente explicando funcionalidades de la plataforma.

* Responder redes sociales y pasar links web
Moderación de comentarios y respuestas a mensajes en Mercado Libre y redes sociales de tienda online de lencería.
Desde Mayo 2019 a Febrero 2023.

* Contenido para Blog en Wordpress
Redacción de un artículo de temática Despedida de soltera.

* Web Humanads
Corrección de textos para web de marketing digital.

* Redacción Seo - Beauty Product Reviews
Reseña de productos de cosmética en la web "Proyecto Nosotras".

* Redacción de 2 artículos semanales para Web de cosmética y maquillaje
Redacción de contenidos optimizados para SEO y publicación en WordPress.

* Redacción de 4 artículos para Web de autoayuda y superación personal (https://www.aumentandomiautoestima.com/blog/)
Desde 12/01/2019 al 15/02/2019 - Proyecto desarrollado en Freelancer.com
Redacción de contenidos optimizados para SEO y publicación en WordPress.
Cliente: Elías Berntsson

* Inscripción de alumnos por teléfono
Desde 17/07/2018 hasta 31/10/2018
Televentas. Atención al cliente. Asistencia Virtual.
Contactar a los prospectos ingresados a través del CRM, por teléfono, e-mail y whatsapp, a fin de venderles cursos de desarrollo personal. Seguimiento de interesados. Elaboración en excel de informes diarios y semanales con el registro de los llamados y ventas concretadas.

Empleos presenciales:

    MARCOS ABIAD PROPIEDADES
Función: Administrativa área Contratos.
Impulsar el crecimiento de propiedades en administración a través de la optimización en la calidad del servicio y colaborar en la implementación de circuitos administrativos aprobados bajo certificación de normas ISO 9001.
Tareas: Confección de contratos nuevos y renovaciones, toma de firmas y sellado fiscal. Negociación de monto de alquiler entre inquilino y propietario. Proceso de rescisiones. Análisis y estudio de garantías. Alta en sistema de los contratos y gastos a cobrar.

    HOTEL BERNA
Desde 02/07/2015 hasta 16/03/2016
Función: Recepcionista. Proveer un excelente servicio de atención al cliente durante su estadía en el hotel.
Tareas: Check in. Check out. Cobro y Facturación. Atención al huésped. Gestión de las Reservas. Venta telefónica. Registro de paxs en Libro de Pasajeros.

    DUNOD S.A.
Desde 11/07/2011 hasta 30/09/2014
Función: Asistente Administrativa área Contratos.
Impulsar y mantener un crecimiento sostenido de propiedades administradas para aumentar la cantidad de contratos realizados mensualmente.
Tareas: Toma de reserva al cliente y reunión de la documentación solicitada para alquilar. Confección de contratos nuevos y renovaciones, toma de firmas y sellado fiscal. Negociación de monto de alquiler entre inquilino y propietario. Proceso de rescisiones. Análisis y estudio de garantías. Alta en sistema de los contratos y gastos a cobrar al cliente.

    BANCHIO S.A.
Desde 11/08/2006 hasta 04/02/2011
Función: Asistente Administrativa área Contratos.
Desarrollar e implementar, junto al área de Calidad, circuitos administrativos que mejoren el proceso desde la reserva de la propiedad hasta la firma del contrato.
Tareas: Confección de contratos nuevos y renovaciones, toma de firmas y sellado fiscal. Negociación de monto de alquiler entre inquilino y propietario. Proceso de rescisiones. Análisis y estudio de garantías. Alta en sistema de los contratos y gastos a cobrar al cliente.

    ESTUDIO JURÍDICO Dra. María Candelaria Torres
Función: Secretaria
Tareas: Atención telefónica. Confección de cédulas judiciales. Tribunales.

    VANZINI S.A. - Negocios Inmobiliarios
Función: Administrativa de Ventas.
Asistir de manera integral a la Gerencia de ventas en actividades organizativas, administrativas y operativas. Colaborar en el cumplimiento de la gestión de normas de calidad ISO 9001.
Tareas: Recepción e ingreso en sistema de las ventas, alta y baja de clientes. Manejo de caja, cobro de cuotas y atención al cliente.","rawText":"* Sales Operations - Ejecutiva chatbot WhatsApp en Cliengo * Servicio al cliente / Onboarding Executive en Sirena * Customer Support Gurú en Tiendanube * Especialista en soporte técnico/ atención a clientes Empresa: Sirena Soporte técnico a los usuarios mediante chat online, email y llamados. Canalización de reclamos y sugerencias. Brindar instructivos y material de ayuda para un mejor uso de la App. Resolver dudas y dar solución directa a los casos en Intercom. Reportar incidencias (issues) al equipo de Producto, dar seguimiento y status de resolución al cliente. Seguimiento y cierre de tickets. Grabación de videos en loom para enviar al cliente explicando funcionalidades de la plataforma. * Responder redes sociales y pasar links web Moderación de comentarios y respuestas a mensajes en Mercado Libre y redes sociales de tienda online de lencería. Desde Mayo 2019 a Febrero 2023. * Contenido para Blog en Wordpress Redacción de un artículo de temática Despedida de soltera. * Web Humanads Corrección de textos para web de marketing digital. * Redacción Seo - Beauty Product Reviews Reseña de productos de cosmética en la web "Proyecto Nosotras". * Redacción de 2 artículos semanales para Web de cosmética y maquillaje Redacción de contenidos optimizados para SEO y publicación en WordPress. * Redacción de 4 artículos para Web de autoayuda y superación personal (https://www.aumentandomiautoestima.com/blog/) Desde 12/01/2019 al 15/02/2019 - Proyecto desarrollado en Freelancer.com Redacción de contenidos optimizados para SEO y publicación en WordPress. Cliente: Elías Berntsson * Inscripción de alumnos por teléfono Desde 17/07/2018 hasta 31/10/2018 Televentas. Atención al cliente. Asistencia Virtual. Contactar a los prospectos ingresados a través del CRM, por teléfono, e-mail y whatsapp, a fin de venderles cursos de desarrollo personal. Seguimiento de interesados. Elaboración en excel de informes diarios y semanales con el registro de los llamados y ventas concretadas. Empleos presenciales:  MARCOS ABIAD PROPIEDADES Función: Administrativa área Contratos. Impulsar el crecimiento de propiedades en administración a través de la optimización en la calidad del servicio y colaborar en la implementación de circuitos administrativos aprobados bajo certificación de normas ISO 9001. Tareas: Confección de contratos nuevos y renovaciones, toma de firmas y sellado fiscal. Negociación de monto de alquiler entre inquilino y propietario. Proceso de rescisiones. Análisis y estudio de garantías. 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Tareas: Recepción e ingreso en sistema de las ventas, alta y baja de clientes. Manejo de caja, cobro de cuotas y atención al cliente.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/ac78e17eefce718081c40687a34dc22d/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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