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Mi autonomía y capacidad de autogestión me habilitan para asumir responsabilidades y alcanzar objetivos con independencia y determinación.
A lo largo de mi trayectoria, he desarrollado una notable flexibilidad y adaptabilidad, así como una meticulosa atención al detalle, cualidades que me han permitido prosperar en entornos dinámicos y sujetos a cambios.
Con un enfoque orientado a resultados y manteniendo siempre altos estándares de integridad y ética profesional, estoy preparada para contribuir significativamente a su visión y trabajar conjuntamente.
Además de mi experiencia y habilidades profesionales, me mueve una profunda pasión por entender y conectar con las personas a un nivel humano. Fuera del ámbito laboral, disfruto de explorar nuevas culturas y perspectivas, lo que enriquece mi enfoque al servicio al cliente y la gestión de relaciones.
En mi tiempo libre, me dedico a cultivar intereses que complementan mi vida profesional, como la lectura y el aprendizaje continuo, especialmente en áreas que despiertan mi curiosidad como la inteligencia artificial.
Estas pasiones personales alimentan mi creatividad y me inspiran a buscar soluciones innovadoras en el trabajo, permitiéndome abordar cada proyecto con una visión fresca y dinámica.
Espero poder compartir y aplicar no solo mi experiencia profesional sino también esta riqueza de perspectivas personales para enriquecer nuestro trabajo conjunto y ayudarte al desarrollo exitoso de tu proyecto.","rawText":"Soy una profesional con vasta experiencia en la gestión de clientes y el desarrollo de relaciones comerciales. La escucha activa y la empatía son los pilares de mi enfoque, ya que creo firmemente en la importancia de entender las necesidades y perspectivas ajenas para forjar conexiones auténticas y duraderas. Destaco por mi habilidad en la planificación estratégica y la organización, con competencias avanzadas en coordinación y optimización de procesos, siempre con la mira puesta en la mejora continua. Mi autonomía y capacidad de autogestión me habilitan para asumir responsabilidades y alcanzar objetivos con independencia y determinación. A lo largo de mi trayectoria, he desarrollado una notable flexibilidad y adaptabilidad, así como una meticulosa atención al detalle, cualidades que me han permitido prosperar en entornos dinámicos y sujetos a cambios. Con un enfoque orientado a resultados y manteniendo siempre altos estándares de integridad y ética profesional, estoy preparada para contribuir significativamente a su visión y trabajar conjuntamente. Además de mi experiencia y habilidades profesionales, me mueve una profunda pasión por entender y conectar con las personas a un nivel humano. Fuera del ámbito laboral, disfruto de explorar nuevas culturas y perspectivas, lo que enriquece mi enfoque al servicio al cliente y la gestión de relaciones. En mi tiempo libre, me dedico a cultivar intereses que complementan mi vida profesional, como la lectura y el aprendizaje continuo, especialmente en áreas que despiertan mi curiosidad como la inteligencia artificial. Estas pasiones personales alimentan mi creatividad y me inspiran a buscar soluciones innovadoras en el trabajo, permitiéndome abordar cada proyecto con una visión fresca y dinámica. Espero poder compartir y aplicar no solo mi experiencia profesional sino también esta riqueza de perspectivas personales para enriquecer nuestro trabajo conjunto y ayudarte al desarrollo exitoso de tu proyecto.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b4c03c9bc8b7592550330fb8c829f651/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Manager con trayectoria en liderazgo de equipos. Orientada a la mejora continua y el desarrollo sostenido; poseo habilidades de coordinación de procesos y resolución de problemas, me destaco en la planificación de las tareas, la capacidad organizativa y la capacitación continua.

Me he desarrollado en mi carrera profesional en:

Líder de experiencia del Cliente
Diseño de Indicadores
Gestión de Indicadores de Satisfacción (NPS)
Gestión de Indicadores de venta
Monitoreos de Calidad, Relevamiento y optimización de procesos
Fidelización de Clientes
Planificación de horarios de personal de manera eficiente de acuerdo a turnos de trabajo, descansos, días libres y jornadas de capacitación.
Elaboración de informes de Gestión
Capacitación de personal.

Te cuento sobre mi trayectoria laboral!
Tengo más de 15 años desarrollando tareas en empresas Multinacionales de servicios, en especial en Telecomunicaciones y otros rubros del sector privado, en venta de productos y Servicios, Liderando la experiencia del Cliente, también en Optimización de procesos y gestiones Administrativas, lo que me ha permitido trabajar en equipo y adaptarme rápidamente a diferentes situaciones y requerimientos.

Dentro de mis experiencias recientes puedo mencionar

Líder de Experiencia del Cliente - Claro Argentina

Mi gestión se centró en administrar de manera integral los procesos del Centro de Atención, garantizar la calidad en la atención y el cumplimiento de los objetivos de ventas y Servicios.
Gestionar los indicadores de calidad, Servicios y ventas.
Controlar los aspectos presupuestarios inherentes a la operación.
Garantizar el mantenimiento de la infraestructura en términos de imagen, funcionalidad y capacidad operativa y administración de los recursos humanos y capacitación.
Proveer recursos materiales, administrar la distribución y asignación de espacios físicos disponibles para garantizar su correcta funcionalidad.
Controlar y verificar el normal funcionamiento administrativo económico-financiero.

Consultoría en Mejoramiento de procesos – UCALP

Realice el relevamiento de los procesos de la Facultad de Derecho, identificando áreas de mejora y oportunidades logrando aumentar la eficiencia.
Se implementaron los controles para garantizar que se realicen de acuerdo con las normas y estándares establecidos.
Lidere iniciativas de reingeniería, rediseñando y mejorándolos para optimizar la productividad, la eficiencia y la calidad.
Se trabajo en estrecha colaboración con todas las áreas para garantizar la implementación exitosa de las mejoras.

Ejecutiva de cuenta y marketing – BSP TECHNOLOGIES

Implementación, evaluación y control de procesos operativos y administrativos.
Marketing y Supervisión de cuentas
Manejo de relaciones comerciales y apertura de nuevas cuentas.
Implementación de campañas de atención Telefónica.
Manejo y control de indicadores de gestión y estadísticas.
Desarrollo de soluciones para los clientes.

Coordinadora de Atención al cliente Occidente – Claro Colombia

Gestión de los indicadores de atención al cliente y ventas en el centro de llamadas, asegurando la calidad de la información proporcionada y su cumplimiento.
Elaboración de informes de gestión, destacando las métricas clave y las áreas de mejora.
Benchmarking de productos y servicios, identificación de oportunidades de mejora y ejecución.
Trabajo colaborativo para desarrollo de propuestas, procedimientos y resolución de temas relacionados con la operación.
Supervisar el funcionamiento de los equipos de trabajo y coordinar, ejecutar tareas de capacitación y monitoreo.","rawText":"Manager con trayectoria en liderazgo de equipos. Orientada a la mejora continua y el desarrollo sostenido; poseo habilidades de coordinación de procesos y resolución de problemas, me destaco en la planificación de las tareas, la capacidad organizativa y la capacitación continua. Me he desarrollado en mi carrera profesional en: Líder de experiencia del Cliente Diseño de Indicadores Gestión de Indicadores de Satisfacción (NPS) Gestión de Indicadores de venta Monitoreos de Calidad, Relevamiento y optimización de procesos Fidelización de Clientes Planificación de horarios de personal de manera eficiente de acuerdo a turnos de trabajo, descansos, días libres y jornadas de capacitación. Elaboración de informes de Gestión Capacitación de personal. Te cuento sobre mi trayectoria laboral! Tengo más de 15 años desarrollando tareas en empresas Multinacionales de servicios, en especial en Telecomunicaciones y otros rubros del sector privado, en venta de productos y Servicios, Liderando la experiencia del Cliente, también en Optimización de procesos y gestiones Administrativas, lo que me ha permitido trabajar en equipo y adaptarme rápidamente a diferentes situaciones y requerimientos. Dentro de mis experiencias recientes puedo mencionar Líder de Experiencia del Cliente - Claro Argentina Mi gestión se centró en administrar de manera integral los procesos del Centro de Atención, garantizar la calidad en la atención y el cumplimiento de los objetivos de ventas y Servicios. Gestionar los indicadores de calidad, Servicios y ventas. Controlar los aspectos presupuestarios inherentes a la operación. Garantizar el mantenimiento de la infraestructura en términos de imagen, funcionalidad y capacidad operativa y administración de los recursos humanos y capacitación. Proveer recursos materiales, administrar la distribución y asignación de espacios físicos disponibles para garantizar su correcta funcionalidad. Controlar y verificar el normal funcionamiento administrativo económico-financiero. Consultoría en Mejoramiento de procesos – UCALP Realice el relevamiento de los procesos de la Facultad de Derecho, identificando áreas de mejora y oportunidades logrando aumentar la eficiencia. Se implementaron los controles para garantizar que se realicen de acuerdo con las normas y estándares establecidos. Lidere iniciativas de reingeniería, rediseñando y mejorándolos para optimizar la productividad, la eficiencia y la calidad. Se trabajo en estrecha colaboración con todas las áreas para garantizar la implementación exitosa de las mejoras. Ejecutiva de cuenta y marketing – BSP TECHNOLOGIES Implementación, evaluación y control de procesos operativos y administrativos. Marketing y Supervisión de cuentas Manejo de relaciones comerciales y apertura de nuevas cuentas. Implementación de campañas de atención Telefónica. Manejo y control de indicadores de gestión y estadísticas. Desarrollo de soluciones para los clientes. Coordinadora de Atención al cliente Occidente – Claro Colombia Gestión de los indicadores de atención al cliente y ventas en el centro de llamadas, asegurando la calidad de la información proporcionada y su cumplimiento. Elaboración de informes de gestión, destacando las métricas clave y las áreas de mejora. Benchmarking de productos y servicios, identificación de oportunidades de mejora y ejecución. Trabajo colaborativo para desarrollo de propuestas, procedimientos y resolución de temas relacionados con la operación. Supervisar el funcionamiento de los equipos de trabajo y coordinar, ejecutar tareas de capacitación y monitoreo.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b4c03c9bc8b7592550330fb8c829f651/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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