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My work experiences enable me to have very keen attention to details and this is proven by my ability to scrutinize details thus making me set a high standard with the tasks assigned to me. Also, I was able to do the following well: collected data required for effective implementation of all Operations and Quality initiatives; supported the different platforms in operations through generating useful, accurate and relevant reports and analyzing operational performance data.

As a reporting specialist and administrative assistant with 5 years of experience in related fields, I offer cost-effective and excellent quality of work within the soonest possible time with 100% accuracy. My expertise lies in spreadsheets, email handling, reports preparation, non-voice customer service, web research, and data entry.

My objective is to provide 100% accurate service to my client and give client full satisfaction. I am hard-working, honest, trust-worthy, very dependable, can work in less supervision, has initiative, and very dedicated to my job. I always respect the deadline. So my aim is to deliver a good job in the less estimated time. I always ready to do your job with great confidence. I always try my best to produce high-quality work for my clients.

I also had Call center experiences for multiple lines of business like Technical Support, Customer Service Department, Telemarketing, and Billing department. I have worked in a call center for different US-based clients for roughly 7 years.

Technically, I am very particular with details, clarity, and attendance. I am currently managing my colleagues' attendance and schedule adherence. So, basically what I can contribute to my client is integrity and adherence to the rules and regulations.

Personally, I am very hard-working so attendance is not an issue. What I can contribute as a representative is a satisfaction to your company by hitting beyond the required key metrics. I am very understanding in a variety of situations. I also think ahead and quick. If I don't know the answers, my mind tends to look for the answers, maintain patience and assure the customers that he/she is handled very well. I also read a lot which made me like to master a piece and share that fluently to everyone.

Socially, I am very approachable and easy to talk to. I am a team player as well but can steer the ship alone if need be.

I look forward to working with you in providing excellent customer service and anything else you may need help with.

Professional strengths:

*Possess 7 years of professional experience as a Customer service specialist

*Comprehensive written and verbal communication skills

*Possess sound judgment with excellent problem-solving skills

*Highly organized and able to balance multiple tasks simultaneously

*Ability to work independently as well as part of a team

*Great motivator with excellent customer service skills

*Ability to solve customer queries as well as set goals and meet objectives efficiently

*Possess exceptional administrative and organizational skills","rawText":"Administrative Assistant | Report Specialist My work experiences enable me to have very keen attention to details and this is proven by my ability to scrutinize details thus making me set a high standard with the tasks assigned to me. Also, I was able to do the following well: collected data required for effective implementation of all Operations and Quality initiatives; supported the different platforms in operations through generating useful, accurate and relevant reports and analyzing operational performance data. As a reporting specialist and administrative assistant with 5 years of experience in related fields, I offer cost-effective and excellent quality of work within the soonest possible time with 100% accuracy. My expertise lies in spreadsheets, email handling, reports preparation, non-voice customer service, web research, and data entry. My objective is to provide 100% accurate service to my client and give client full satisfaction. I am hard-working, honest, trust-worthy, very dependable, can work in less supervision, has initiative, and very dedicated to my job. I always respect the deadline. So my aim is to deliver a good job in the less estimated time. I always ready to do your job with great confidence. I always try my best to produce high-quality work for my clients. I also had Call center experiences for multiple lines of business like Technical Support, Customer Service Department, Telemarketing, and Billing department. I have worked in a call center for different US-based clients for roughly 7 years. Technically, I am very particular with details, clarity, and attendance. I am currently managing my colleagues' attendance and schedule adherence. So, basically what I can contribute to my client is integrity and adherence to the rules and regulations. Personally, I am very hard-working so attendance is not an issue. What I can contribute as a representative is a satisfaction to your company by hitting beyond the required key metrics. I am very understanding in a variety of situations. I also think ahead and quick. If I don't know the answers, my mind tends to look for the answers, maintain patience and assure the customers that he/she is handled very well. I also read a lot which made me like to master a piece and share that fluently to everyone. Socially, I am very approachable and easy to talk to. I am a team player as well but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with. Professional strengths: *Possess 7 years of professional experience as a Customer service specialist *Comprehensive written and verbal communication skills *Possess sound judgment with excellent problem-solving skills *Highly organized and able to balance multiple tasks simultaneously *Ability to work independently as well as part of a team *Great motivator with excellent customer service skills *Ability to solve customer queries as well as set goals and meet objectives efficiently *Possess exceptional administrative and organizational skills","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b84fe3e0710bc9e2235e8c10ff33c4bc/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Account Administrator
Offshore | RMGenetics
Sep 2018 - Present
Operating as the lead point of contact for any and all matters specific to the account. Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profit Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed.

Product Specialist/Researcher
Offshore - Ebay.com
Sep 2017 - Sep 2018
Product Researcher on Ebay.

Subject Matter Expert
Teleperformance | Kohls
Jun 2015 - Jan 2018
Work with client like "Kohls" as subject matter expert to help and guide agents. Assist customer's need to the extent level before sending it to the manager.

Customer Service Representative
Kohls | Teleperformance
Jan 2015 - Jan 2018
Working with client like "Kohls" under Retail & Sales Services and Credit Card Services.

Virtual Assistant/Data Analyst/Secretary
Novo 8 Aggregates and Construction Corp.
Jan 2013 - Jan 2015

Sales Representative
Sprint | Convergys
Jan 2012 - Jan 2015
Working with client like "Sprint" a telecommunication company under telesales department.

Telemarketeer
Restaurant.com | Arriba Telecontact
Jan 2011 - Jan 2012
Work with clients like "Restaurant.com" as telemarketeer to engage customers into sign up their business to another level. Outbound account.","rawText":"Account Administrator Offshore | RMGenetics Sep 2018 - Present Operating as the lead point of contact for any and all matters specific to the account. Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profit Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed. Product Specialist/Researcher Offshore - Ebay.com Sep 2017 - Sep 2018 Product Researcher on Ebay. Subject Matter Expert Teleperformance | Kohls Jun 2015 - Jan 2018 Work with client like "Kohls" as subject matter expert to help and guide agents. Assist customer's need to the extent level before sending it to the manager. Customer Service Representative Kohls | Teleperformance Jan 2015 - Jan 2018 Working with client like "Kohls" under Retail & Sales Services and Credit Card Services. Virtual Assistant/Data Analyst/Secretary Novo 8 Aggregates and Construction Corp. Jan 2013 - Jan 2015 Sales Representative Sprint | Convergys Jan 2012 - Jan 2015 Working with client like "Sprint" a telecommunication company under telesales department. Telemarketeer Restaurant.com | Arriba Telecontact Jan 2011 - Jan 2012 Work with clients like "Restaurant.com" as telemarketeer to engage customers into sign up their business to another level. Outbound account.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b84fe3e0710bc9e2235e8c10ff33c4bc/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"J. M. B.","companyId":2317587,"companyHash":"b84fe3e0710bc9e2235e8c10ff33c4bc","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"PH","name":"Philippines","class":"flag flag-ph","url":"https://www.workana.com/en/freelancers/philippines?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 5.00","isSet":true,"currency":"USD","amount":"5.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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