Southern Regional Operations Manager | Tai Lee Chan Logistics Sdn Bhd
August 2018 - July 2019
In charge of setting up Southern networks and customer services, engaging 3PL / partners to deliver and pickup shipments at the lowest costing. Ensuring delivery and pickup KPI are met and SOP are adhering to at all times. Answering and resolving all internal and external customers inquiries and complaints earlier possible timing. Ensuring the timing arrival of the line haul and shipments on time for earliest connection to other networks.
Southern Area Manager | DHL e-Commerce Sdn Bhd
January 2018 - July 2019
Responsible for last miles delivery and pickup for the whole Southern Region, including Melaka to ensure KPI and SOP are compliance. COD checking and reconciliation for the whole Southern Region and ensuring all operations activities running smoothly. Engaging 3PL / partners to recruit riders and drivers to delivery last miles delivery of shipments and pickup. Performing periodic audit checks on operations, delivery, pickup, vehicles, COD and offices. Keeping track of the arrival and departure timing of the line haul.
Hub Manager | Lazada Express Sdn Bhd (LEL)
May 2016 - December 2017
Responsible for engaging riders and drivers from 3PL / partners to ensure all last miles delivery done as per KPI and SOP set and for the whole Johor Bahru area. Ensure shipments kept at warehouse are safe and properly recorded at all times. Set timing for all riders and drivers delivery for the whole area and keep track of the arrival of the line haul to ensure same day delivery commitment. Looking for places to expand the networks at all time.
Johor Manager | ABX Express (M) Sdn Bhd
October 2012 - October 2016
Responsible for networks set up and ensuring all operations, sales, customer services and collection are properly handled as per KPI and SOP.
Southern Region Manager | Citylink Express (M) Sdn Bhd
November 2009 - September 2010
Responsible for operations, sales / marketing, customer services and collection for the whole Southern Region, including Melaka. Ensure all sales, customer services, operations and collection are met and compliance as per KPI and SOP. Keeping track the arrival and departure timing of all line haul to stations and ensure shipments arrived and departed proper.