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Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":457,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. 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Resultados clave ✅ Coordinación de operaciones comerciales y financieras de principio a fin. ✅ Seguimiento estratégico para agilizar aprobaciones y resolver incidencias. ✅ Optimización de tiempos y flujo operativo entre las partes involucradas. ✅ Fortalecimiento de la experiencia del cliente durante todo el proceso de financiación. Especialista en Operaciones de eCommerce y Experiencia del Cliente 2022 – 2025 Gestiono la operación comercial de una tienda online, liderando la atención al cliente, el seguimiento de pedidos y la mejora continua de los procesos para ofrecer una experiencia de compra eficiente. Resultados clave ✅ Administración de la operación comercial y atención multicanal. ✅ Seguimiento de pedidos y resolución oportuna de incidencias. ✅ Implementación de acciones para mejorar la satisfacción y fidelización de clientes. ✅ Crecimiento anual del 100 % y nivel de satisfacción del cliente del 99 %. Ejecutivo Comercial Freelance – Sector Financiero 2020 – 2024 Gestioné procesos comerciales para productos de financiación de vivienda, acompañando a los clientes desde el primer contacto hasta la aprobación del crédito mediante una atención consultiva y un seguimiento constante. Resultados clave ✅ Gestión y seguimiento de prospectos durante todo el ciclo comercial. ✅ Coordinación con entidades financieras para facilitar las operaciones. ✅ Administración de oportunidades mediante CRM. ✅ Contribución al cumplimiento de objetivos comerciales y mejora de la experiencia del cliente. Asesor Comercial – Seguros y Servicios Financieros 2012 – 2022 Desarrollé y consolidé relaciones comerciales con clientes B2B y B2C, enfocándome en generar oportunidades de negocio, fortalecer la fidelización y ofrecer un acompañamiento cercano durante todo el proceso comercial. Resultados clave ✅Gestión y crecimiento de cartera de clientes. ✅ Desarrollo de propuestas comerciales y negociación. ✅ Seguimiento postventa y fortalecimiento de relaciones comerciales. ✅ Incremento del 33 % en ventas anuales en una cartera de negocios maduros.","rating":5,"ranking":89,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"name":"Silver","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"completed":3,"hourlyRate":{"rate":10,"currency":"EUR"},"badges":[{"type":"course_completed","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/c5cf37fe2759d2887975f52e0d6f46ab","logoUrl":"https://cf.workana.com/logos/a631dfe0ad5a553ba57ba8fd24e7b009/ur/FOTOPERFILJOHANNA_160_160.png","truncatedCompanyDescription":"Ayudo a empresas a convertir más oportunidades en resultados mediante una gestión comercial organizada, un seguimiento estratégico y una excelente experiencia del cliente. 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