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Kindly check my profile as I would like to apply for Admin support ,Data entry, Customer Service chat Representative or Technical support Specialist, telesales , as well as related to my experience and qualifications as I have experience in customer service support / Admin for almost 6 years and here you are some of my job role:

•    Screening phone calls, inquiries and requests, and handling them.
•    Meeting and greeting visitors at all levels of seniority
•    Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.
•    Making reschedule and arrange appointments for the staff.

So I know well how can I deal with different kinds of people and I can work under pressure also I'm a problem solver I used to solve customers problem and I learned how to be a good negotiable so I would be pleased if you contact me soon for the interview , thanks in advance","rawText":"Dear Client, Kindly check my profile as I would like to apply for Admin support ,Data entry, Customer Service chat Representative or Technical support Specialist, telesales , as well as related to my experience and qualifications as I have experience in customer service support / Admin for almost 6 years and here you are some of my job role: • Screening phone calls, inquiries and requests, and handling them. • Meeting and greeting visitors at all levels of seniority • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager. • Communicating courteously with customers by telephone, email and letters • Keeping accurate records of discussions or correspondence with customers. • Developing feedback or complaints procedures for customers to use. • Making reschedule and arrange appointments for the staff. So I know well how can I deal with different kinds of people and I can work under pressure also I'm a problem solver I used to solve customers problem and I learned how to be a good negotiable so I would be pleased if you contact me soon for the interview , thanks in advance","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c43e0b0606b2af5e5468fee19911baa2/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"EXPERIENCE
IRM/SWB Information Resource Management Specialist at U.S Embassy in Cairo
"Operation section"
April 2015 till present
Job description:
•    Handling American citizen Emergency cases after hours by phone.
•    Transfer customers to the responsible section if he required.
•    Help Egyptian customers who ask about how to apply for a visa?
•    Provide all required information about the Embassy employees if the customer or any employee asked.
•    Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
•    Accomplishes department and organization mission by completing related results as needed.
•    Screening phone calls, enquiries and requests, and handling them.
•    Meeting and greeting visitors at all levels of seniority
•    Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.

Admin assistant "Freelancer "part time
Since Feb. 2017 till present
profile link : https://www.guru.com/freelancers/amira-ismail
Job description
•    Handling customers by E-mails
•    Shortlisting some applicants for some jobs, before and after interviewing them
•    Doing interviews and hiring freelancer
•    Doing researches , Editing files and data entry
•    Dealing with different companies till gets the best offer.
•    Arranging and attending some conformance calls
•    Following up with several parties to assure that work will be done on time as agreed

Technical Support specialist at TE-data company (ISP)
April 2012 till March 2015
Job description:
•    Handling customer inquiries related to the Internet service If any customer facing Browsing issue , Slowness , router (CPE) configuration, Network problem and wireless issues I have to solve it till reach their satisfaction.
•    If any customer asked about sales issue not related to our department help him by transfer the call to sales section.
•    Train the new comers (on job training) as the last year I was acting as a peer mentor.
•    Monitoring the new comers calls and evaluates them.
•    Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
•    Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, notifying managers and customers.
•    Updates job knowledge by participating in educational opportunities.
•    Screening phone calls, enquiries and requests, and handling them
•    Meeting and greeting visitors at all levels of seniority
•    Carrying out background research and presenting findings.
•    Producing documents, briefing papers, reports and presentations.
•    Communicating courteously with customers by telephone, email and letters
•    Keeping accurate records of discussions or correspondence with customers.
•    Developing feedback or complaints procedures for customers to use.

TRAININGS:
Basic Business Skills Acquisition (BBSA) Cairo, Egypt,
Sponsored by the Future Generation Foundation (FGF)
March 10 – June 10
COURSES:

•    Developed Language and Computer skills.
•    Enhanced Presentation & Project Development skills.
•    Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.
•    Communication skills. (Dale Carnegie)
•    Course in customer service.(Dale Carnegie)
•    Professionalism in the workplace (Quest) Human Development & change agents. (2015)
•    TOT Course supported by TEData Company. (2015)","rawText":"EXPERIENCE IRM/SWB Information Resource Management Specialist at U.S Embassy in Cairo "Operation section" April 2015 till present Job description: • Handling American citizen Emergency cases after hours by phone. • Transfer customers to the responsible section if he required. • Help Egyptian customers who ask about how to apply for a visa? • Provide all required information about the Embassy employees if the customer or any employee asked. • Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports. • Accomplishes department and organization mission by completing related results as needed. • Screening phone calls, enquiries and requests, and handling them. • Meeting and greeting visitors at all levels of seniority • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager. • Communicating courteously with customers by telephone, email and letters • Keeping accurate records of discussions or correspondence with customers. • Developing feedback or complaints procedures for customers to use. Admin assistant "Freelancer "part time Since Feb. 2017 till present profile link : https://www.guru.com/freelancers/amira-ismail Job description • Handling customers by E-mails • Shortlisting some applicants for some jobs, before and after interviewing them • Doing interviews and hiring freelancer • Doing researches , Editing files and data entry • Dealing with different companies till gets the best offer. • Arranging and attending some conformance calls • Following up with several parties to assure that work will be done on time as agreed Technical Support specialist at TE-data company (ISP) April 2012 till March 2015 Job description: • Handling customer inquiries related to the Internet service If any customer facing Browsing issue , Slowness , router (CPE) configuration, Network problem and wireless issues I have to solve it till reach their satisfaction. • If any customer asked about sales issue not related to our department help him by transfer the call to sales section. • Train the new comers (on job training) as the last year I was acting as a peer mentor. • Monitoring the new comers calls and evaluates them. • Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports. • Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, notifying managers and customers. • Updates job knowledge by participating in educational opportunities. • Screening phone calls, enquiries and requests, and handling them • Meeting and greeting visitors at all levels of seniority • Carrying out background research and presenting findings. • Producing documents, briefing papers, reports and presentations. • Communicating courteously with customers by telephone, email and letters • Keeping accurate records of discussions or correspondence with customers. • Developing feedback or complaints procedures for customers to use. TRAININGS: Basic Business Skills Acquisition (BBSA) Cairo, Egypt, Sponsored by the Future Generation Foundation (FGF) March 10 – June 10 COURSES: • Developed Language and Computer skills. • Enhanced Presentation & Project Development skills. • Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. • Communication skills. (Dale Carnegie) • Course in customer service.(Dale Carnegie) • Professionalism in the workplace (Quest) Human Development & change agents. (2015) • TOT Course supported by TEData Company. 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